Last post on Nov 01, 2013 at 12:23 AM
You are in the Volvo XC60
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Volvo XC60, Safety Technology, SUV
#1 of 3 Volvo XC60 2013 Key/Keyless Memories
Aug 09, 2013 (10:09 pm)
I have purchased a new 2013 XC60 and the seat and mirror memories associated with my keyless Personal Car Communicator (PCC) system are not working properly and the dealer is apparently at a loss as to how to fix it. What is even worse, Volvo's documentation on the capability is contradictory and no one from Volvo (including National Tech Support) is able to explain how it is supposed to work.
The total problem is much too complicated to explain here in detail, but basically the driver's seat and side rear view mirrors do not respond to the PCC (key fob) in a predictable manner. One time use of a particular PCC will result in the seat and mirrors going to one location, and the next time they will go to a different location. Use of the buttons on the PCC will produce one result and use of the keyless capability with the same PCC will produce a different result.
I have determined that the settings saved in the seat memory buttons (there are 3 of them) sometimes play a part in where the seat and mirrors go when the PCC is used despite the Volvo documentation insisting that these memories are separate from each other.
Volvo Tech Support insists that they have no history of problems in this area but discussions with other customers, and even some of the Volvo sales people, make it clear that I am not the only one experiencing these issues.
Although the memory settings would normally just be considered a convenience option, I have found the issue to be a safety concern. On more than one occasion I was on the road before realizing that my rear view mirrors were pointed off in space somewhere and I could not use them to make a safe lane change or other maneuver.
A side observation is that the computer based functions in the car appear sluggish and seem many times to operate with a lag. I know that this car contains almost two dozen processor modules and maybe this topic deserves a separate thread, but it is as if the communications network is very slow or the modules are slow in waking up. I'm wondering if this is involved with the unpredictable seat and mirror memory operation.
I would like to hear from others who have had or are having similar problems.
#2 of 3 Re: Volvo XC60 2013 Key/Keyless Memories [oldjim3]
Oct 31, 2013 (11:00 am)
I have the exact same problem with my XC60 2013. I took it in to the dealer, they spent quite a bit of time trying to convince me that there was no problem. After I demonstrated the problem a few times, they took the car in. They updated the seat memory and PCC firmware modules. the problem went away for a few days, but then it resurfaced.
I am going to take the car in for the 1-year service, and see if they have ny different ideas on how to fix this.
#3 of 3 Re: Volvo XC60 2013 Key/Keyless Memories [volvoxc602013]
Nov 01, 2013 (12:23 am)
Thank you for your response and I am interested in hearing about anything you learn.
Based upon the lack of any other responses, either the problem is not significant enough to have others looking or is so confusing that they can not describe it. My dealer gave up.
Since I drive the car almost 100% of the time, I resolved at least part of the problem by programming my primary settings into seat memories #1 and #3. The car seems to fall back to the settings in seat memory #3 when it resets itself.
The car continues to demonstrate erratic operation when I unlock it but again I work around the issues by acting slowly and being very specific about the time I take in opening the driver door.
The car is a disappointment but Volvo doesn't seem to care.