Last post on Nov 26, 2013 at 11:22 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1 of 17 2011 Equinox engine problem/stalling/rough idle . . . Yikes!!
May 10, 2013 (8:02 am)
I have a 2011 Chevy Equinox that is also have the same engine problems (diesel-like start, rough idle, stalling, etc). It has been at the dealership for 5 days, and they have yet to "duplicate" the problem. The "problem" was occurring all weekend before I dropped it off to the dealership on Monday. What do you do when the dealership cannot "duplicate" the problem? I'm terrified to drive the vehicle, and I for sure don't want to take my 2 year old son around in it. Should I contact GM? Should I insist the dealership keep it until they can duplicate the problem? What are my legal rights in this situation?
#2 of 17 Re: 2011 Equinox engine problem/stalling/rough idle . . . Yikes!! [elizabeth41]
May 10, 2013 (8:41 am)
Also, the oil is black and smells pretty bad. I just had my oil changed 2,400 miles ago. The dealership is still waiting to hear the problem, but have done little under the hood to look for the problem.
#3 of 17 Re: 2011 Equinox engine problem/stalling/rough idle . . . Yikes!! [elizabeth41]
May 10, 2013 (6:18 pm)
I responded to your related post on the 2011 Chevy Equinox Engine Problems board. Please email me at socialmediagm.com ATTN: Jackie so that I can assist you in working to get this issue resolved.
Chevrolet Customer Care
#4 of 17 Re: 2011 Equinox engine problem/stalling/rough idle . . . Yikes!! [elizabeth41]
May 14, 2013 (5:41 am)
tes I would say you have about one more time to the dealers before they tell you they can put a data link on your car to read all the stuff it it doin. Then wait about another 30 days to get the software to download (due to it will not download on the computer. Then you take it in they do not put one on they feed you another line ^#*
#5 of 17 all okay
Sep 03, 2013 (8:12 pm)
maybe my time will come but my 2011 has had 1 small problem in 30k miles----computer had 'check engine' light stay on when driving---10 minutes at dealers and all is well----been a good car and wonderful ride and handling ---so far-----let dealership do maintenance since it is not much over what locals would charge anyway----wonderful, caring dealership at Brookville, Pa Chevy-Buick and I will be back next year to get another Nox (stay in warranty and let them do any big bucks jobs for 'nada')
#7 of 17 Re: 2011 Equinox engine problem/stalling/rough idle . . . Yikes!! [elizabeth41]
Sep 18, 2013 (5:06 pm)
I have a 2012 Chevy Equinox that has problems I had the car for less than 6 months when it began a jerking motion when I put my foot on the gas from a stop. Then at the 6 month mark the car totally stalled and I could not put it in gear. I took it to the dealer and they had to replace the transmission module. Within the first year I had problems with a diesel-like start, rough idle, stalling. I took it to the dealer and they could not "duplicate" the problem. They told me that no codes appeared. I still had the problem again so I took it in and they installed a remote system that was supposed to record the issue however the remote system never seemed to work. They removed the remote system and told me that it did not record any problems. I am still having the issue and I do not have any faith in the car. I tried to trade it in for 2014 but unfortunately the resale is so poor that the gap between what I owe and the trade in is too big so now I am stuck with is car this car, the first American car I ever owned which I have no confidence in. I used to love this car and now I really wish I bought the Honda. I also want to know what do you do when the dealership cannot "duplicate" the problem? I am also terrified to drive the vehicle. What are my legal rights in this situation? Do I have to shell out money for an extended warranty because a new car is already breaking down? How long do I have to wait to get this issue resolved?
#8 of 17 GM Customer Care
Sep 21, 2013 (1:49 pm)
I would like to try and assist you with this. If you are interested in my help you can email me at socialmediagm.com. Please include your VIN, full name, current mileage and a link to this thread or a description of the issue. I am so sorry that you are dealing with this frustrating issue.
GM Customer Care
#9 of 17 Re: 2011 Equinox engine problem/stalling/rough idle . . . Yikes!! [luxdes]
Sep 21, 2013 (4:14 pm)
Kindly be advised that your vehicle is under warranty, and as such, both GM and the dealer are obligated to make the necessary repairs! ---- Make sure you have your vehicle serviced at the dealership for your oil and filter service, and keep all of your service receipts! ---- Please keep everyone advised as to your progress with these problems. ---- What we are seeing on this board, is a "perfect example" of "poor customer service" at the dealer level! ---- All the best! ---- Dwayne
Sep 26, 2013 (4:50 am)
Hey all. I have a question for you. How many of you have OnStar in your vehicle? I do and and they have been telling me my vehicle is having no issues where found and the tire pressure is way off even thougjh I have stopped several times to put air in them, They seem to think that my car is working fine. I think they should be held accountable also.