Last post on Jul 11, 2013 at 6:33 PM
You are in the Chevrolet Silverado & GMC Sierra
What is this discussion about?
GMC Sierra 1500, Chevrolet Silverado 1500, Transmission, Truck
#1 of 13 2013 GMC with 800 Miles Leaking Like a Sieve
May 02, 2013 (8:16 am)
Now that I traded in my highly problematic 2011 Sierra 1500 that I had fun bashing in the very long transmission thread, I got a new 2013 Sierra 1500. Of course the dealer was lazy and did not do the Pre Delivery Inspection AGAIN. They confirmed they did not do it. For the last 2-3 weeks, I have been seeing drips on my driveway and garage. I ignored them, thinking they were from the A/C unit condensation. Well, I took a closer look, and it's gear oil. And it's coming out more profusely now. I crawled under the truck, and low and behold the passenger side output shaft seal is leaking like a sieve. My truck had over 100 miles on it when I took delivery of it. Had the dealer bothered to do their damn job, they likely would have spotted this prior to delivery. Instead, they wasted my time AGAIN, and I am going to make an example out of them. Plus, the drivers door trim panel on the inside squeaks like hell. Where is the quality control, GM????
#2 of 13 Re: 2013 GMC with 800 Miles Leaking Like a Sieve [bigman55434]
May 02, 2013 (11:02 am)
You owned a highly problematic 2011 Sierra 1500 and now a new 2013 Sierra 1500 and from the same negligent dealer?
What's wrong with this picture?
#3 of 13 Re: 2013 GMC with 800 Miles Leaking Like a Sieve [bigman55434]
May 03, 2013 (4:51 am)
Why would you buy from the same dealer? If they got over on you again. That is your fault. There are GM dealers every where.
#4 of 13 Re: 2013 GMC with 800 Miles Leaking Like a Sieve [bigman55434]
May 03, 2013 (9:17 am)
I'm sorry to hear about the issues with your Sierra and can understand your frustrations. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "Attn Crystal" in the subject header. Look forward to hearing from you.
Crystal L-GM Customer Care
#5 of 13 Re: 2013 GMC with 800 Miles Leaking Like a Sieve [moparblue2]
May 05, 2013 (7:49 pm)
Hey there moparblue2,
Sounds like you are trolling GM message boards for no reason. Go troll elsewhere. And FYI, GM built the damn vehicles, not my dealer. GM dealers are stuck abiding by GM's rules when it comes to warranty repairs. Of course, you knew that, since you're such a smart guy. Anyway, the dealer definitely bears some responsibility for not catching my latest issue during the PDI, which they did not do. After the dealer rolled out the red carpet for me on my latest service visit, they were quite embarrassed to tell me what the actual problem was. Yes, the output shaft seal was leaking. When the dealer removed the output shaft from the transfer case to the front diff, they noticed a ton of play at the transfer case. Upon closer inspection and disassembly, it appears that the idiots that built the transfer case LEFT OUT THE BEARING FOR THE OUTPUT SHAFT. Due to the massive amount of play, it took out the seals as well. Now they are in the process of replacing the transfer case housing, output shaft, seals, and who knows what other parts. WAY TO GO, GM!!!!! I can't wait to see all the details on the repair order when I get the truck back this week.
#6 of 13 Still waiting on parts.....
May 09, 2013 (5:20 am)
Still waiting on the transfer case housing to be shipped from Uzbekistan, or whatever 3rd world country they are made. I emailed Sarah from GMC customer service as she asked me to do and....no reply. Par for the course with GMC customer service.
#7 of 13 Re: Still waiting on parts..... [bigman55434]
May 09, 2013 (9:54 am)
I am Crystal and I am working with Sarah. I am sorry to hear that you have not received your parts yet. Can you please resend your email. I have looked in the incoming emails and I do not see one from you. Please put "Attn Crystal" in the subject header. Look forward to hearing from you.
Crystal L- GM Customer Care
#8 of 13 Re: Still waiting on parts..... [gmcustsvc]
May 10, 2013 (4:16 am)
Crystal, I just sent another email to socialmediagm.com. I pick up the truck hopefully today. Parts came in yesterday.
#9 of 13 Re: 2013 GMC with 800 Miles Leaking Like a Sieve [bigman55434]
May 12, 2013 (6:52 am)
Look i did not mean to step on toes. I have had 2 Ford trucks 1 new. 1 Dodge truck new. 1 Nissan used. Now i own 2013 Silverado 1500 LT Texas E. 4 Door 4X4 5.3L 6 Speed Auto. So im not trolling. Sorry! What i meant take it to another deaier to get it fixed. I would not trust this dealer to fix anything. If they don't do the pre delervy checks. They get paid buy GM for that check up. I would contact GM the number is in the back of the owners manual. They owe you for your trobles.
#10 of 13 Re: Still waiting on parts..... [bigman55434]
May 21, 2013 (12:20 pm)
Well, just as I expected, GM customer service did nothing, other than offer some free oil changes. Big F-ing deal. Thanks, GM, and goodbye. My next truck will be from another manufacturer. And maybe when you dig around your axle manufacturing plant and find that axle bearing that belongs on my truck, you can keep it as a momento to another lost customer.