Last post on Mar 22, 2013 at 12:56 PM
You are in the Prices Paid - Buying & Leasing Experiences
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Buick Encore, Car Buying, Car Leasing, SUV
#4 of 9 Re: Disappointed with Buick Encore [neilman]
Feb 05, 2013 (10:01 pm)
I have shared your comments with our engineers and they are interested in more details. Would you be willing to email me last 8 of your VIN and the dealership from whom you purchased the vehicle?
Buick Communications Manager
#5 of 9 Re: Disappointed with Buick Encore [neilman]
Feb 07, 2013 (3:18 pm)
I am working with GM and the dealer for them to inspect the vehicle next week.
After further testing and observation the drone I described initially is more of a transmission whine. The noise starts when shifting to 'D', and increases or decreases with the level of acceleration. I'm equally concerned about this issue as I am about the popping / thumping noise from the suspension / steering.
A heck of a lot of time has been spent on this process, which has totally sucked the pleasure out of the car buying experience. Of the 10 cars I have purchased (including other GM vehicles) this one is definitely the worst.
During a 9 day period from the time we first road tested the vehicle to the time we returned the original one and got a replacement we made a total of 7 visits to the dealer.
I do appreciate the steps GM and the dealer are taking to assist. We'll see where it all ends up.
#6 of 9 Re: Disappointed with Buick Encore [neilman]
Feb 14, 2013 (7:44 am)
Any news, neilman? Let us know if we can check into this further for you! We can be reached at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#8 of 9 Re: Disappointed with Buick Encore [neilman]
Feb 15, 2013 (3:31 pm)
Today is the 4th day the vehicle has been with the dealer. Looks like it will be another 3 to 4 days before we (maybe) find out what is going on. They suspect the popping noise may be coming from the engine cradle.
#9 of 9 Re: Disappointed with Buick Encore [neilman]
Mar 22, 2013 (12:56 pm)
Sorry for the delay in providing an update. Luckily we were able to return the vehicle and get our money back. GM and the dealer were very accommodating and cooperative throughout the process. I would say it was the best service I have experienced from all dealers of various brands I have done business with over many years. They actually put MB, Acura, Lexus to shame.
Too bad...my kids really loved the Encore. Maybe down the road when the bugs have been worked out and the cars are made in the US we'll give it another try.