Last post on Nov 07, 2013 at 7:35 AM
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Buick Encore, Car Buying, Car Leasing, SUV
#5 of 14 Re: Disappointed with Buick Encore [neilman]
Feb 07, 2013 (2:18 pm)
I am working with GM and the dealer for them to inspect the vehicle next week.
After further testing and observation the drone I described initially is more of a transmission whine. The noise starts when shifting to 'D', and increases or decreases with the level of acceleration. I'm equally concerned about this issue as I am about the popping / thumping noise from the suspension / steering.
A heck of a lot of time has been spent on this process, which has totally sucked the pleasure out of the car buying experience. Of the 10 cars I have purchased (including other GM vehicles) this one is definitely the worst.
During a 9 day period from the time we first road tested the vehicle to the time we returned the original one and got a replacement we made a total of 7 visits to the dealer.
I do appreciate the steps GM and the dealer are taking to assist. We'll see where it all ends up.
#6 of 14 Re: Disappointed with Buick Encore [neilman]
Feb 14, 2013 (6:44 am)
Any news, neilman? Let us know if we can check into this further for you! We can be reached at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#8 of 14 Re: Disappointed with Buick Encore [neilman]
Feb 15, 2013 (2:31 pm)
Today is the 4th day the vehicle has been with the dealer. Looks like it will be another 3 to 4 days before we (maybe) find out what is going on. They suspect the popping noise may be coming from the engine cradle.
#9 of 14 Re: Disappointed with Buick Encore [neilman]
Mar 22, 2013 (11:56 am)
Sorry for the delay in providing an update. Luckily we were able to return the vehicle and get our money back. GM and the dealer were very accommodating and cooperative throughout the process. I would say it was the best service I have experienced from all dealers of various brands I have done business with over many years. They actually put MB, Acura, Lexus to shame.
Too bad...my kids really loved the Encore. Maybe down the road when the bugs have been worked out and the cars are made in the US we'll give it another try.
#10 of 14 Whining or vibration noticed
Jun 24, 2013 (12:15 pm)
Picked up Premium Encore FWD (automatic) on 6/14/13 from dealer. I did notice when test driving, a slight vibration or "whine" coming from the rear or under the vehicle. I was told it hadn't been prepped yet, and was recently delivered. I went ahead with the lease, and the dealer stated after prepping they test drove it & couldn't hear the sound anymore. I decided to drive the vehicle a couple weeks, thinking it may get better. Unfortunately, I keep hearing it...sounds like its coming from the right rear passenger side, when accelerating from first to second gear, under 30 mph, then abruptly goes away but then sometimes can be heard again in the higher gears. I have contacted the dealership, waiting to hear back about a service date. I adore the vehicle, and everything else has been great. Will post an update.
#11 of 14 Re: Whining or vibration noticed [bigliljen]
Jul 03, 2013 (1:29 pm)
UPDATE on Noise Issue/Resolved: the BOSE speaker in the passenger rear door panel needed replaced. No noise or other issues, both Buick customer service & dealership were great.
#12 of 14 Re: Whining or vibration noticed [bigliljen]
Jul 03, 2013 (3:11 pm)
I am happy to hear that you were helped through this process. Glad everything is back to proper working order!
GM Customer Care
#13 of 14 Re: Whining or vibration noticed [gmcustsvc]
Jul 04, 2013 (3:11 pm)
Thanks so much Amber. Both the dealership & Buick CS have been more than accomodating and professional. I down graded from a larger Cadillac SRX and am extremely happy with the vehicle in every way.
#14 of 14 Enjoying my Encore AWD...let it snow!
Nov 07, 2013 (7:35 am)
I don't think you can find a more efficient AWD, gasoline engine car or truck. Very rooming for long trips and handles and brakes with assurance. I put almost 3,000 miles on in two weeks and have become really impressed with the purchase.