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2011 Buick Lacrosse CXS Radio Problem

12 messages,  Last post on Oct 26, 2012 at 10:25 AM

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What is this discussion about? Buick LaCrosse, Sedan

Messages Page 2 of 2

#10 of 12 Re: 2011 Buick Lacrosse CXS Radio Problem [postalone1] by gmcustsvcsarah

Oct 19, 2012 (9:26 am)

Replying to: postalone1 (Oct 18, 2012 5:59 pm)
Outstanding! Thank you for the update and I hope you have a great weekend.
 
Sarah, GM Customer Service

#11 of 12 Re: 2011 Buick Lacrosse CXS Radio Problem [gmcustsvcsarah] by schnitz1231

Oct 25, 2012 (1:34 pm)

Replying to: gmcustsvcsarah (Oct 15, 2012 10:43 am)
Sarah,
I'm having a problem with my 2011 Buick Lacrosse CSX radio as well. I'm not sure of everything that is wrong with it, but the pause button doesn't work. This radio was just replaced in the beginning of October, after xmradio mysteriously disappeared from the original one. And when the dealer did a reset the other day, it didn't help anything, and still the pause button doesn't work. In investigating what was wrong with it, and calling xmradio, onstar and buick, I found that the radio was associated with a different VIN number --- which means it was either used, removed from another car because it didn't work, or removed from a crashed vehicle.
How can I get the radio replaced with a NEW one which WORKS?
 
Will the 2012 or 2013 radios fit in this car?

#12 of 12 Re: 2011 Buick Lacrosse CXS Radio Problem [schnitz1231] by gmcustsvcsarah

Oct 26, 2012 (10:25 am)

Replying to: schnitz1231 (Oct 25, 2012 1:34 pm)
Hello schnitz1231,
We're sorry to hear about the frustrations you're encountering with the radio on your LaCrosse and would be happy to check into this further for you. Can we please have you email us at socialmediagm.com with more information, including: your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership.
 
Sarah, GM Customer Service

Messages Page 2 of 2

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