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#11 of 13 Re: Why are 2013 Imprezas delayed delivery until December? [elg77] by turnip2

Oct 03, 2012 (2:26 pm)

Replying to: elg77 (Oct 03, 2012 8:28 am)

Well we finally got somewhere today. We had to take it to the owner and he made it right. I have to say I am impressed with the owner. I talked with him earlier this morning and by 1 pm he had an answer for me and a very fair solution. It turns out the car was ordered wrong and then reordered a month later but salesman never said anything and was hoping she would wait and not ask too many questions. S of A finally came clean on the order date on this unit since I think they were tired of taking the heat on something they had no control over.
 
Well the dealer found out the next Impreza allotment cuts like this Friday and will know by Monday. The cars arrive in about a month. He is making a deal to get a car like the one my daughter ordered from that allotment and trade from another dealer.
 
He also gave my daughter a loaner car until then. She just picked up a Subaru Forester which helps a lot since we lent our daughter our car and had to just use our truck which costs twice as much in gas. Now we get our Corolla back. We probably spent like 160.00 more a month over what we normally spent on gas plus we kept our trips to a very minimum too. Now we can do more and won't have to spend as much on gas. Yes I was hopping mad about the idea we would have to continue to do this till December because the salesman screwed up.
 
Fred I would say that it is important to at least try to get fairness first and that was what we were doing. It took a few steps and many calls to finally reach someone who could provide it. When we first went up the ladder at the dealership they were more than happy to give us our deposit back to just get rid of us.
 
The problem wouldn't be ours anymore but the dealer still had a problem he didn't know about. I let him know he had a problem with a person or process and I think he appreciated that. He is the one who writes the checks and pays the interest on the loans and all. If I was him I would want to know who is messing up and costing me money and unwinding deals on me. He must have found value in that and decided to make it right.
 
So far this is a happy ending : )

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• xwesx (Oct 03, 2012 4:17 pm)

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#12 of 13 Re: Why are 2013 Imprezas delayed delivery until December? [turnip2] by xwesx

Oct 03, 2012 (4:17 pm)

Replying to: turnip2 (Oct 03, 2012 2:26 pm)

Thanks for the follow up, T2. I didn't realize that the car was already a month out. That would definitely put it in the outlier category for a December delivery!
 
So your daughter gets a new Impreza and you're stuck with a Corolla. I hope she's the one paying for the new car!

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#13 of 13 Re: Why are 2013 Imprezas delayed delivery until December? [rsholland] by birddog03

Oct 22, 2012 (2:11 pm)

Replying to: rsholland (Oct 02, 2012 12:05 pm)