Last post on May 19, 2013 at 9:07 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Car Buying, Car Comparisons, SUV
#97 of 651 Re: New Escape? [davesnedegar]
Aug 19, 2012 (1:22 pm)
Compared 6-8 SUV's and decided on Escape. I liked the looks, 2.0 engine, Technology it offers, and reasonable gas mileage. Looked at Mazda C-5 under powered reviews say, Venza too Camry like, CRV, CrossTour double boring, Tiguan-over priced, RAV4 dated styling--- 2013 coming soon restyled, Highlander too pricey with options I wanted . Drove Honda's for years--- bought passenger car but found need SUV type so traded 2012 VW Passat gas engine. Delivery late next week. VW is and was flawless and better driving experience than all the Honda's I drove for years. Think I know what German driving experience is now having owned 2 VW recently. Honda was all trouble free but boring. Soooo if I was influencing the buying decision for my wife I would put her in the Honda just to avoid the uncertainty. If she likes the Escape then good call maybe to avoid the My Ford Touch (MFT). Seems to be the most issues that you hear about. I suspect they have sold 20,000 Escapes by now and suspect they are not all having problems but you don't need that possible phone call about My Ford Touch. McMahon Ford is offering 2000.00 off over their Internet web site on 2013 Escapes. No other area dealer was pricing them like they are. I have seen bigger discounts than that a few hours away from St. Louis area.
#98 of 651 Seems they have previous issues
Aug 19, 2012 (6:05 pm)
Just had our new 2013 Escape for 11 days. Was loving it, but just noticed that water has been coming in through somewhere and soaking the headliner. Reason I know is because of a water stain on the headliner around the top of the frame on the driver's side. I notice from previous comments on this forum about the same issue. Seems like the new escape is prone to this problem.
Be interesting to see how many people have had this issue.
We don't have a sun roof on ours so that can't be blamed.
A previous poster is correct when they say that it sucks the joy out of new car ownership.
I have been in contact with Ford and awaiting a response from them and will talk to my dealer tomorrow.
I will post when I find out more. I certainly don't want a brand new car in for repairs for days and a new headliner to hide other damage caused by the water getting in.
#99 of 651 Re: Seems they have previous issues [novascotiaguy]
Aug 20, 2012 (11:15 am)
Do you have roof rails? I can't imagine it could be anything but either the roof rails or front windshield, both of which seem highly unlikely. I wait for your findings.
#100 of 651 Re: Seems they have previous issues [novascotiaguy]
Aug 20, 2012 (12:04 pm)
We had ours for 2 days before we realized that we had growing water stains in the headliner (see my other posts). We immediately demanded a new vehicle or a refund. We didn't get any argument from Ford or the dealership, only their sincere apologies. According to the dealership, this was the first instance of this problem that Ford has seen. I really have no idea if that's true, and I have not heard if they have determined the root cause. In your case I would certainly demand a replacement vehicle. A leaking roof can cause all kinds of problems that creep up over time. Maybe you won't have any problems, or maybe you will have numerous issues that require multiple trips to the dealership for repair. You have no idea how long its been leaking, how far the water has spread and what has been affected. Its like buying a flood car. Its too big of an issue to have worry about on a brand new car. In our case they are building us a new car and gave us a rental (Ford Explorer XLT) until the new one arrives in early September. They are also doing a "show car build" on the new one, which means that it goes through more inspections during the build process.
I started a thread for this specific issue on Blue Oval Forums. I would appreciate it if you would add your story to that thread so that it is clear that this is not just a one case freak occurrence. I have the panoramic roof, but as you said, you do not. This is obviously not just a case of some schmuck leaving the sunroof open. There is some other kind of problem going on with this car, and it should be documented. Just Google "2013 Ford Escape Leaking Roof" to find the thread. Thanks. I hope it all works out for you.
#101 of 651 Re: Seems they have previous issues [shark_diver]
Aug 20, 2012 (7:20 pm)
shark_driver - I have reviewed your post related to your 2013 Escape on this forum and blueovalforums. Thanks for sharing. I live in Hampton, VA and would like to know what dealership you purchased your vehicle. They are providing you with great customer service.
#102 of 651 Re: Seems they have previous issues [annointed3]
Aug 20, 2012 (7:45 pm)
We bought it from Freedom Ford through NFCU's buying service. So far we've been happy with them. They were very responsive, and the problems we had are Fords issues anyway. The dealers are unfortunately caught in the middle. We still love the car and I think that the issues people are having are the exception not the rule.
#103 of 651 Loss of acceleration
Aug 21, 2012 (9:59 am)
Picked a new escape SEL loaded. 2.0,, park assist, touch, etc; and I have A real problem.
When hard accelerating the car looses power, rpm drops to idle speed and the car will only slow down. Makes Passing and merging a dangerous proposition.
The car is 1 month (3000miles)old and in the shop for the first time. This is my 5th new ford and the first in-warranty shop visit ive ever had to make. Makes me a little unsure when my service mgr
Says. "hmmm. New trans, new engine, new computer, can you leave it with us for a few days?"
#104 of 651 Re: Seems they have previous issues [shark_diver]
Aug 21, 2012 (12:44 pm)
shark_diver. tks again for info.
#105 of 651 Re: Climate control fan not working [southtx]
Aug 21, 2012 (12:50 pm)
It's now 8 days since we took the Escape to the dealer (last Monday). They kept it overnight, then told us we could come get it Tuesday because they couldn't do anything until they heard from Ford. I understood this to mean they were waiting for guidance on WHAT to do... but also think I heard that they now need approval before doing ANY kind of warranty work on these vehicles. When we checked yesterday evening, they still hadn't heard back from Ford. This didn't seem resonable to me. It's been 8 days. So I subjected myself to the frustration of Ford Customer Care this morning and opened a case for 'elevation'. What I learned was that they see nothing associated with our VIN other than the recall work. So nothing from when dealer #1 worked on the cruise control, windows, memory seats and MFT bugs... and nothing from dealer #2, who is waiting over a week now on a call back from Ford. Which probably isn't a surprise because Ford doesn't know there's a problem!
So now I wait for 'up to' 48 hours for someone from Customer Care to contact the people that were supposed to be talking to each other all along and find out what's going on. Sigh.
#106 of 651 Re: Loss of acceleration [flbent]
Aug 21, 2012 (9:55 pm)
What was the humidity..?
Sounds like the intercooler condensation problem Ford is having with the F150.