Last post on Dec 10, 2013 at 4:23 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Car Buying, Car Comparisons, SUV
#686 of 740 Re: Items of Interest Ford Escape SE 2013 [asctony]
Aug 06, 2013 (12:15 pm)
I just updated the Sync and MyTouch today with the latest software which is NOW available. It took me several tries to get it right since Ford kept telling me I didn't have Java even though my computer said I did. Eventually after several reboots it uploaded to the thumb drive and the installation to the 2013 Ford Escape w/navigation took about 15 minutes during which you have to keep the car running. Haven't tried it our yet, but will report any enhancements/problems after I use it a bit. The on-line directions are pretty straightforward and if you don't encounter any snags it should go quickly.
#687 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 06, 2013 (2:05 pm)
You can go to Java dot com to test your computer to see if it has Java and what version, and also download the most current version.
Some cost money, but you can pick another one with less features.
#688 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 06, 2013 (3:22 pm)
I just went to Support.Ford.com and clicked on Update Sync Software SYNC with Voice-Activated Navigation ? Gen1 - V4.1.2.F
and got this display: Your SYNC is up-to-date! Now, you’re running the fastest, simplest and best version of SYNC.
Where did you find the update and what version is it?
#689 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 06, 2013 (5:27 pm)
I updated yesterday afternoon, and I've put on maybe 100 miles since then. I haven't noticed any major changes; it seems to be maybe a little bit quicker to respond overall, and the back-up camera now shows a little green/yellow/red box to indicate how close you are to an object. The display of RDS data on the main screen is also a bit improved -- it now shows the full song title and artist all the time, where I think it used to just show a few characters of one or the other.
I haven't noticed any changes other than that. I'm assuming this update is mostly "under the hood" changes. Does anyone know what else has changed?
#690 of 740 Re: Items of Interest Ford Escape SE 2013 [asctony]
Aug 06, 2013 (5:33 pm)
I was able to find it via support.ford.com as you tried. When I logged in to support.ford.com there was an image/message that said "A new update for MyFord Touch is here!" Checking for updates yielded a notification that the update was available for download, and I was able to download it onto a USB drive and install on the system. I wonder if maybe Ford is staggering the release for some reason.
#691 of 740 Re: Items of Interest Ford Escape SE 2013 [escapeti2013]
Aug 06, 2013 (6:17 pm)
Thanks for your post. I tried again and again it stated that my SYNC is up-to-date. So there was no update available for download. You might be right that they are staggering the release. Will check back again tomorrow.
#692 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 07, 2013 (5:04 am)
I'm dealer right now. Update totally screwed up my display. Lost Sirius subscription and Nav. Nothing works as it should. More later.
#693 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 07, 2013 (8:06 am)
Well - the diagnosis from the Sync specialist at the dealer service dept. is that i need a new APM module since my navigation and Sirius radio have been disabled and my 4 section screen has been scrambled so it doesn't make sense anymore. About the only things that work are the back-up camera, compass and temp readings. Not even my phone will work.
I may have found what happened by talking to the customer sync specialist at the showroom that helps users with routine problems. He printed out a whole series of instructions for doing the update which I didn't find on https://support.ford.com/ when I did the update. Apparently I took the thumb drive out before the update finish installing on the vehicle. Since it runs for about 30 mins I waited for a few minutes when it started and it showed a status bar with a dialogue that said 1 of 4 programs ,etc. When I returned about 20 mins later all that it showed was the 4 part screen. I waited a while and nothing changed so I thought it was finished. It is not finished until you get the final message that says to press "OK".
My advise is to find and print the instructions before you start or to at least wait until the system tells you it is finished before taking out the thumb drive.
Hard lesson to learn, but I hope nobody else repeats it. I tried re-installing the update, but it wouldn't let me after I got back from the dealer.
#694 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 07, 2013 (9:21 am)
Wow, when I updated my Titanium, at the very beginning it says on screen and the voice tells you that the update it not finished until the "OK" and "complete" stuff comes up. Even the instructions on Sync My ride say the very same thing. Best of luck in modern life.
#695 of 740 Re: Items of Interest Ford Escape SE 2013 [cmuniz]
Aug 07, 2013 (10:57 am)
Thanks for the info. I still cannot download any update. I have only SYNC and not My Touch. I assume that may make a difference since my car still shows when I log on that my SYNC is up-to-date. Do you have just SYNC or MY Touch? Hope you get the problem fixed.