Last post on Dec 11, 2013 at 11:12 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Car Buying, Car Comparisons, SUV
#370 of 741 Re: 2013 ford escape [hawks405]
Nov 15, 2012 (11:39 am)
Check with Syncservices. I had issues with Sync driving me crazy. It was doing a lot of bizarre things A replacement of the sync system did not help. I had them escalate it on the syncservices support line and got a call from the design team. They said the newer iPhones were corrupting the sync software. They arranged a service call with my dealer. They just released a new software update a week ago that seems to have resolved all of my issues with sync (at least so far!). I have not had problems since the update was installed. It is now working like I expected when I bought the car.
#371 of 741 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (11:58 am)
I don't have the iPhone and have had the same exact issues as Hawk, maybe not the same frequency, but have had the radio cut out for no reason twice, had the heat/climate system shut off at a stop light for no reason, the clock on the radio is constantly changing times on me in the middle of the night while I'm sleeping. I am very disappointed in the MFT system, the car is great, but these issues really make me regret my decision!
#372 of 741 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (3:28 pm)
I just installed 3.5.1. I don't know what has changed, although 3.2.2 seemed pretty stable to me.
#373 of 741 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (5:09 pm)
Do you have to bring the vehicle in to have the new software update installed?
#374 of 741 Re: 2013 ford escape [coldnfrosty]
Nov 15, 2012 (7:41 pm)
How did you get the 3.5.1 ?
I took delivery of my factory ordered 2.0 FWD last week and have 3.2.2 installed and I get no options on syncmyride to upgrade. I love my Escape so far, but would like to get rid of a couple of MFT glitches.
#375 of 741 Re: 2013 ford escape [automelon48]
Nov 16, 2012 (7:57 am)
Looks like you just missed the cutoff/mandate by Ford to uograde all new inventory. Which means you might have to take it to the dealer and have them do it.
#377 of 741 Re: 2013 ford escape [ghostpepperguy]
Nov 16, 2012 (8:16 am)
After I escalated it with Ford, they actually contacted my dealer and had them call me to set up an appointment to replace the software a few days later. The dealership had just gotten the flash drives with the upgrade the first of this week. So far so good, though I did have a glitch last night that made me worry if the problems were returning. Today, though, it has worked perfectly. I can live with an occasional hiccup if it is not a regular occurrance.
#378 of 741 Re: 2013 ford escape [coldnfrosty]
Nov 16, 2012 (9:02 am)
Thanks for the info. I will likely perform this upgrade on the weekend.
My vehicle was manufactured on Oct 10, 2012. Not sure when the factory may have started installing software that is newer than 3.2.2
The MFT works pretty well. Just a few glitches. It will read my text messages to me and then if I use a voice command to "reply to message", it automatically chooses message 10 or "Yes" as my reply to a text message. If I cancel the reply, it will cancel momentarily and then try to send message 10 again. It seems to get stuck in a loop.
Again, most things work really well. I am quite happy with the vehicle after a week of driving.
#379 of 741 Re: 2013 ford escape [coldnfrosty]
Nov 16, 2012 (1:05 pm)
Where do you find TSBs?
Ford hasn't even posted anything about the availability of 3.5.1 on SyncMyRide. It sure would be nice to know what things they are fixing that they aren't telling us all about.