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Last post on May 19, 2013 at 9:07 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Car Buying, Car Comparisons, SUV
#368 of 651 Re: 2013 Ford Escape [mbb21]
Nov 14, 2012 (6:56 am)
Ok, I am cautiously saying "Eureka" on the MyFord Touch on my 2013 Escape. After all of the frustration and headaches, it looks like the new software flash update of the system has it working like I would have expected when I bought the car. It links up seamlessly with my iPhone, locates the Bluetooth easily, indexes my device, shows the complete title of my audiobook and either autoplays my title or plays instantly on voice command if the audio has been turned off. This had all been extremely buggy and hit or miss, or didn't work at all before. I am going to give it a few days before I wholeheartedly say the issues are fixed, but it is looking good right now. If this continues to work well, I will be a very satisfied customer!
#369 of 651 2013 ford escape
Nov 15, 2012 (12:01 pm)
I have had nothing but problems with my new escape. It has been back to the dealer with sync problems that they cannot seem to fix. The phone, radio heat and air go dead all the time. Have been talking for ford about the lemon law. I would not recommend this car.
#370 of 651 Re: 2013 ford escape [hawks405]
Nov 15, 2012 (12:39 pm)
Check with Syncservices. I had issues with Sync driving me crazy. It was doing a lot of bizarre things A replacement of the sync system did not help. I had them escalate it on the syncservices support line and got a call from the design team. They said the newer iPhones were corrupting the sync software. They arranged a service call with my dealer. They just released a new software update a week ago that seems to have resolved all of my issues with sync (at least so far!). I have not had problems since the update was installed. It is now working like I expected when I bought the car.
#371 of 651 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (12:58 pm)
I don't have the iPhone and have had the same exact issues as Hawk, maybe not the same frequency, but have had the radio cut out for no reason twice, had the heat/climate system shut off at a stop light for no reason, the clock on the radio is constantly changing times on me in the middle of the night while I'm sleeping. I am very disappointed in the MFT system, the car is great, but these issues really make me regret my decision!
#372 of 651 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (4:28 pm)
I just installed 3.5.1. I don't know what has changed, although 3.2.2 seemed pretty stable to me.
#373 of 651 Re: 2013 ford escape [clwalker3]
Nov 15, 2012 (6:09 pm)
Do you have to bring the vehicle in to have the new software update installed?
#374 of 651 Re: 2013 ford escape [coldnfrosty]
Nov 15, 2012 (8:41 pm)
How did you get the 3.5.1 ?
I took delivery of my factory ordered 2.0 FWD last week and have 3.2.2 installed and I get no options on syncmyride to upgrade. I love my Escape so far, but would like to get rid of a couple of MFT glitches.
#375 of 651 Re: 2013 ford escape [automelon48]
Nov 16, 2012 (8:57 am)
Looks like you just missed the cutoff/mandate by Ford to uograde all new inventory. Which means you might have to take it to the dealer and have them do it.
#377 of 651 Re: 2013 ford escape [ghostpepperguy]
Nov 16, 2012 (9:16 am)
After I escalated it with Ford, they actually contacted my dealer and had them call me to set up an appointment to replace the software a few days later. The dealership had just gotten the flash drives with the upgrade the first of this week. So far so good, though I did have a glitch last night that made me worry if the problems were returning. Today, though, it has worked perfectly. I can live with an occasional hiccup if it is not a regular occurrance.