Last post on Dec 10, 2013 at 4:23 PM
You are in the Ford Escape
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Ford Escape, Car Buying, Car Comparisons, SUV
#227 of 740 Re: 2013 Ford Escape [steve_]
Oct 08, 2012 (2:01 pm)
I've had my 2013 Escape SEL since the end of June and I'm unfortunately not happy. The MFT system has too many bugs and the technology package has proven to be more annoying than anything.
Here's a brief list of problems:
-radio comes on by itself
-radio can not be turned off
-radio mode cannot be changed
-radio display does not show current radio station selection
-radio presets are blank
-nav system shows incorrect location
-cannot select destination programmed in navigation 'Favorites'
-cannot enter destination address in nav system
-steering system makes knocking noise when moving slowly in/out of parking spaces
-cross traffic warning system provides false alarms
-cross traffic warning system is overly sensitive
-intermittent wipers do not operate properly
-dashboard light dimmer control has little or no effect
-voice recognition frequently does not recognize words (especially for selecting a destination)
I have gotten in the habit of taking pictures and video of the various radio and navigation system malfunctions. When I took the car back to the dealer the rep cut me off as I was describing the radio problems, saying Ford is well aware of these and does NOT have a fix. All they can do is disconnect the battery terminals for 10 minutes to reset the system.....everytime. This is clearly NOT a repair, it only delays the problem for happening a week or two. And the problems have recurred after the reset
The service rep also noted that he has a Ford too, a Focus, and that the cross traffic warning system is distracting instead of helpful. I cannot parallel park the car without first remembering to scroll through the dashboard menu to turn off the feature, otherwise I am subjected to a constant, loud alarm from passing cars on the other side of the road, which is very distracting and annoying. I need to scroll through a menu list to disable this feature EVERY time I drive the car since the feature is turned back on every time the car is started. The same goes for the obstacle warning alarm, which alarms for everything from a 4 inch parking curb, to street signs 3 feet to the side of the car, to the street surface itself when pulling out of my driveway. These have served to do nothing more than become everyday annoyances when driving the vehicle. Not to mention that every time you plug in an ipod or mp3 player, the vehicle lectures you on safe driving and using the voice commands (which don't work well). Note that this is not just for the first time or two you plug in an mp3 player, its EVERY time. Should I buy multiple ipods so I can one in the car permanently and one to use everywhere else? if Ford thought plugging an ipod is such a big possible safety hazard then they should not have offered the feature. Too bad I didn't think to bring along my ipod on the test drives, take the car into the city to parallel park, and drive it around for a week or two to wait for the bugs to show themselves.
The MFT system is bug ridden. While it does have some good features there are also several improvements that are needed to make use much easier and prevent driver distraction. After three months of using the MFT I would never buy another Ford.
Besides the obvious and numerous bugs in the MFT, the "safety" features designed by Ford sound good on paper but in practice they have made driving the car an annoyance. I'm a fan of technology and I'm a bit of gadget geek but was Ford anticipating that people are so inept at operating a motor vehicle that they need constant harassment at the slightest provocation?
I had a couple American cars back in the 90's. Both were mechanical nightmares and I stuck with Japanese cars since. I was excited about an American car, and particularly a Ford when I bought the Escape this summer. But unfortunately for me its turned out to be yet another poor quality product from an American car company.
#228 of 740 Re: 2013 Ford Escape [vdm123]
Oct 08, 2012 (5:10 pm)
This is the exact reason I ordered my Escape Titanium without Nav and without Parking Tech Package. Only got the roof and tow package. Very happy with mine, and its my first US car since 1983. FYI, if you are plugging in MP3s and they have any corruption or non compatible file types on them they will mess up the system. I found out the hard way and once I formatted and rebooted I have no problems
#229 of 740 Re: 2013 Escape SEL 2.0 AWD Gas Mileage [cbc410]
Oct 08, 2012 (6:05 pm)
We are getting 10 Litres/100kms or just over 23 US mpg in a mix of city and highway driving. The highway portion is a mix of freeway and undulating secondary highways. We just passed a 1000 kms on our Titanium 2.0 AWD.
#230 of 740 Re: Problem with playing through Phone [escapeism]
Oct 09, 2012 (6:53 am)
I have to disagree with the statement that people's "phones are corrupting the Sync system". That's simply not the case. People's phones are not transmitting viruses to the Sync system. What is happening is that the Sync system is not designed to accommodate standard design features of the various phones on the market. In other words, the Sync system has glitches and shortcomings.
#231 of 740 2013 Titanium 2.0---8 weeks and 2500 miles
Oct 09, 2012 (3:43 pm)
I am sorry to read new owners having problems as there is nothing more exciting than getting a new car and having problems sure takes some of the excitement off the experience. Stick with it and hopefully with some help from the dealer and FORD you will see some light at the end of the tunnel. These problems should be corrected. I think at some point you have to ask to talk to a Ford Regional Manager that serves a region of dealer ships if things do not improve.
This forum was so helpful when I first started to consider buying this vehicle. To sum up my experience the vehicle has been flawless. I use my Samsung Note Smartphone daily for all kinds of things. MFT and SYNC both work for whatever I try to do. My back up camera when backing out of parking places has been a huge help. I would not want to own a car without one. I also appreciate the extra help the blind side/cross traffic alert to help with lane changes on the inter state and again would not want a car without this. My mpg over those 2500 miles of 60 per cent highway and 40 per cent city driving is 26.2 calculated with a calculator. Pure inter state trips are a few mpg better and pure stop and go city are a few mpg less. I do not have the leaks, extra annoying alerts and other issues. I am most grateful for that. I drove Honda's for years and they were only change the oil and buy gas vehicles for me. This Escape is as good as any Honda I have ever owned. I add this note for others viewing this board for I certainly had some trepidation after reading this forum and the problems. I also hope this helps owners with problems see that they can get to a problem free vehicle if Ford helps them. I imagine there may be 20 or 30 thousand of these on the road by now and suspect many are problem free. The Honda forum I used to read has their share of problems also. I usually fade away from these forums in a few months after buying a car as most people do not post good news and use these as an outlet to help solve problems and report problems which is very helpful. So parting with some good news. This forum helps you evaluate a car when driving it so you can look for problems before buying vehicles. You would have no clue what to look for if you had not viewed the comments on these forums. Thanks to all of you posters for your help!!! If I had it to do over again I would buy this vehicle again.
#232 of 740 Re: 2013 Titanium 2.0---8 weeks and 2500 miles [al63017]
by Stever@Edmunds HOST
Oct 09, 2012 (5:33 pm)
Thanks for the report. Maybe you can visit the Ford Escape Real World MPG discussion and repost your mpg findings so far to help seed that discussion with 2013 posts. Thanks!
#234 of 740 Re: 2013 Titanium 2.0---8 weeks and 2500 miles [al63017]
Oct 10, 2012 (4:46 am)
Thanks for the positive and optimistic summary. What you wrote is exactly what I've experienced, including the percent freeway/city/mpg's. I couldn't have said it better myself. Happy motoring.
#235 of 740 Re: 2013 Titanium 2.0---8 weeks and 2500 miles [al63017]
Oct 10, 2012 (5:29 am)
Thanks MUCH I was worried as I bought mine manufactured in 9/12. I have had NO problems pretty much sums it up what you said! I had evaluated the Edge extensively and didn't like it. On a whim tried the Escape and fell in love. Bought without much thought to quality issues and it worked out fine despite reading up on it after the purchase. I have had it 3 weeks. Mixed driving. Works great. Don't be scared folks!