Last post on Dec 09, 2013 at 1:06 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Car Buying, Car Comparisons, SUV
Sep 13, 2012 (10:20 am)
Some of you may have seen posts on here where the new Ford Escapes are leaking in the roof area and people are finding water stains on the headliner.
My Escape is at the dealership for the second time right now for this issue. The leak is caused by a bolt that fixes the roof rack onto the vehicle roof. It is improperly sealed and letting water through. My dealer has tried fixing it twice and is now trying for the third time by putting mastic around the bolt. They tried this once and it didn't work.
Ford customer service has been next to useless to me during this, so I'm glad my dealer is trying to get it right. I have been told categorically that under no circumstances will Ford replace this vehicle. Quite the statement considering that I seem to have purchased a sub-standard vehicle. Seems there is no recourse other than arbitration and Ford said if I went this route they would no longer help me.
#172 of 736 Re: 2013 Escape SEL 2.0 AWD Gas Mileage [shark_diver]
Sep 13, 2012 (1:59 pm)
So what I have gathered from the replies so far is that our Escape is getting much worse MPG than it should. I know conditions and driving habits do play a role in helping or hurting mileage. But as I said in my original post. The wife drives over 90% highway and has the Eco award for acceleration and anticipation. And according to the manual that is supposed to mean that you are driving the vehicle as good as possible for the best fuel results.
I took it back to the dealer and here is what is happening so far.
The dealership admits we should be getting a lot better MPG and they claim Ford is very interested in our case. Not only the bad MPG but also the electronic issues I reported seemed to peak their interest. They will be taking the escape for an all day (4 hours if they get the same MPG we get) test drive so they can put a full tank of driving while connected to a computer that will apparently track everything with the engine and electronics. So much so according to the service manager that it will track each cylinders exact use of fuel. I am skeptical but I will post any pertinent info I get so if there are others experiencing lower than expected mpg they can contact their dealer or Ford.
I thought our 20 MPG was bad. I think you should return to your dealer also and talk to them. The first thing I asked my dealer was for a loaner to drive for a week to compare. That was not approved so we are going the route of all the testing that they want to perform. Maybe you will have better luck asking your dealer for a loaner to compare. Who knows? Hopefully this time tomorrow I might know something more and will post an update.
#173 of 736 Re: Leaky 2013 Escapes [novascotiaguy]
Sep 13, 2012 (3:50 pm)
I have seen a couple of folks talk about this problem on this forum (I think this forum, I'm getting my forums mixed up!). You folks should compare VIN numbers just to see how close they are together as far as the production line. Especially the last 5 digits of the VIN.
#174 of 736 Re: Leaky 2013 Escapes [escapeism]
Sep 13, 2012 (7:05 pm)
This is the first one we had (the leaky lemon):
Manufactured on 6/29/12
Delivered on 7/19/12
The replacement vehicle (Hopefully not a leaker):
Ordered on 7/23/12
Manufactured on 8/13/12
Delivered on 9/5/12
Both were 2.0 AWD Titaniums with the panoramic roof.
I'm sorry to hear that Ford is blowing smoke on this. They need to own it and resolve this to YOUR satisfaction. I really hope it works out.
I think my MFT problems were related to turning on the Gracenote indexing. MFT reads the ID3 tags anyway, and I've got embedded album art. I turned off the Gracenote and no more crashes.......for now.
-Re Gas Mileage
I looked at the current total average MPG since we got our Escape last Thursday. The odometer just clicked over to 1000 miles. The average MPG is 22.8. I asked my wife how she's driving since 2 days ago it was at 24.5 MPG. She admitted that she's been making people eat her dust. It seems to have that effect on people. I'm thinking we will be getting less than the advertised mileage and enjoying every minute of it.
#175 of 736 Re: 2013 Escape SEL 2.0 AWD Gas Mileage [shark_diver]
Sep 13, 2012 (7:09 pm)
I am going to take it to a flat part of the area this weekend and see if the mileage improves. If not, then I will go back to the dealer. If anyone has experience driving hills in town, I would love to hear what your experience is with mpg.
#176 of 736 Re: Leaky 2013 Escapes [novascotiaguy]
Sep 13, 2012 (8:26 pm)
My new 2013 Escape (SEL 1.6 with Roof Rack and Panoramic Roof) is also at the dealership for the 2nd time for a leak somewhere causing water stain on the passenger side headliner. The first time around they thought maybe it was a leak by the roof rack, but I also was told it was the windshield seal. They repaired both I was told. The next time it rained the same stain and wetness appeared inside my vehicle.
They just informed me they think it is the 'sealant' that is used by Ford - that it may be "bad sealant". They said they are re-sealing everything with different sealant to fix the problem and are in contact with Ford. It sounds like they believe this could be an issue for many Escapes that used this 'sealant' (maybe it was a bad batch, etc...).
#177 of 736 Re: Leaky 2013 Escapes [kyotlo]
Sep 14, 2012 (10:25 am)
Please post your VIN so we can see how close in production it was to the other roof leak poster.
#178 of 736 Re: Leaky 2013 Escapes [novascotiaguy]
Sep 14, 2012 (1:09 pm)
What is your VIN number with the leaky roof. Want to compare the number to other leaking roof production numbers.
#179 of 736 Re: Leaky 2013 Escapes [escapeism]
Sep 14, 2012 (7:21 pm)
Sep 14, 2012 (8:36 pm)
Hey, novascotiaguy, please post your VIN # so we can compare to the other two VINs with leaky roofs.