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Tacoma frame rust warranty expired without notice

9 messages,  Last post on Feb 01, 2013 at 7:23 PM

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What is this discussion about? Toyota Tacoma, Truck

Messages Page 2 of 2

#8 of 9 My 2001 Tacoma was denied rust recall service by chemicalgutter

Feb 01, 2013 (1:16 pm)

I purchased my truck a year ago. Just the other day, I noticed some rust on the frame and decided to research some, since this seemed worse than normal. After looking at some of these forums, I decided to give the local dealer a call. They said that my truck was part of the recall and that I should bring it in to have it inspected for rust. After inspecting for rust holes and finding them, they contacted the claim center where this claim was denied stating that the offer had expired. I never got anything in the mail notiftying me of this. So with little data besides that, I opened up a case at the Toyota Customer Care Center (case # 1301302599). After 3 business days of waiting (supposedly next business day service), I finally got in touch with the case manager, Nicole, who promptly told me that the 15 year warranty on my 2001 Tacoma, had expired, due to it never receiving the corrosion protection. She stated that the warranty expired in September 2011, since the rust protection was never applied. Since I bough the truck in January 2012, after the expiration, there was nothing I could have done different, besides not buy the truck. I have been a die hard Toyota fan and owner for the past 12 years I have been driving, but I am beginning to step back and start to wonder if there is something fishy going on here.
 
From reading on here, I am doubtful on whether the previous owner ever received the letter in the mail. Why would anybody ignore a letter like that?? Is there anything I can do?
 
Thanks,
Dave

#9 of 9 Re: My 2001 Tacoma was denied rust recall service [chemicalgutter] by kcram HOST

Feb 01, 2013 (7:23 pm)

Replying to: chemicalgutter (Feb 01, 2013 1:16 pm)
From all I've learned throughout this whole thing, it appears you're stuck with a truck that is dangerous to drive.
 
Remember one thing - I know it's convenient/common for people to refer to this as a recall, but it's not. A recall can't expire, per federal law. This is a voluntary service program from within Toyota, thus they can set their own rules for it, including having an expiration date.
 
kcram - Pickups/Wagons/Vans+Minivans Host

Messages Page 2 of 2

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