Last post on Feb 01, 2013 at 7:23 PM
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Toyota Tacoma, Truck
#1 of 9 Tacoma frame rust warranty expired without notice
Jun 18, 2012 (11:43 am)
Wish this was a more positive post however I am looking for feedback on a dilema with my Tacoma.
Let me start by saying that I have owned a Toyota truck since 1978 and have been evangilistic about the brand and now my Wife, Mom, Brother and two Sisters all own Toyotas.
I travel quite a bit for work and my 2001 Tacoma only has 67K on the odometer as of today. It was at the dealer for the 50K service in 2009 and three times since to fix a nagging A/C problem.Last month I noticed some rust developing along the top of the windshield so I called my dealer here in Minnesota who directed me to the dealer network collision center Luther Collision who handles all of their body work. They told me the entire roof needed to be cut off and it would cost roughly 4K to fix.
This is not the bad part! After some research I discovered the Service Campaign regarding the frame rust an my truck was a candidate. Not having received any notices by mail I called the dealer only to find out they had the wrong address for me. I then called Toyota and was assigned a case number / worker and when I asked her the address they had on file for me she provided the same incorrect address that the dealer had.
Turns out my frame is rusted to the point of being too dangerous to drive and the Service Campaign ended in December 2012. The Toyota case worker then said that she verified that they had somehow mailed the notices to the correct address and that the case was closed and I had no valid claim and was left with the defective frame.
At this point I called both the dealer and Toyota case worker back and they admitted having the wrong address on file for me while I recorded the conversation with an iPhone recording appplication.
So where do I go from here? I love the truck however did need a bigger engine to tow with and it is at the time interval I usually trade my trucks but now I think it is worth next to nothing.
Should I contact a lawyer?
Toyota should be ashamed for treating such a long term loyal customer with such disgrace.
Any feedback from the group or mediators would be very much appreciated!
#2 of 9 Re: Tacoma frame rust warranty expired without notice [bbartolotto]
Aug 09, 2012 (11:26 pm)
Bill, i had a similar situation. Was told the frame was rusty and took it in to an official toyota dealer today and they said i shouldnt even drive the truck away. I've been sick and had to move to another state for treatment. I didnt get my mail all the time and when i did i was too sick to handle this matter. They basically said, "sorry our offer expired" even though i had called in a year earlier and gotten a case number and they never got back to me about what to do about servicing my rust issue even though the truck is now not in a cold weather state (where they offer the service). They were totally rude and it was quite upsetting. SHAME ON YOU TOYOTA for making clearly a faulty product the customer's fault.
#3 of 9 Re: Tacoma frame rust warranty expired without notice [bbartolotto]
Dec 06, 2012 (3:09 pm)
Bill it is December 2012-maybe you made a mistake on your date? My husband just had an excellent experience with the Toyota Buy Back in North Carolina (Nov. 2012). Keep pushing it & good luck!
#4 of 9 Toyota Tacoma,.. Worth less than nothing. Thanks Toyota!
Dec 12, 2012 (6:55 pm)
Hello Toyota Fans,
I just wanted to share my most recent experience with you all regarding my 2003 Toyota Tacoma truck. Please read...
I own and bought new a 2003 Toyota Tacoma from Rockingham Toyota in Salem, NH.
I was just informed by my mechanic on 12/5/2012 that my truck would not pass Mass state inspection due to a trouble code (check engine light) and most importantly that my frame was completely rusted through and that my Toyota truck was unsafe to drive. I personally verified this by crawling under my Toyota truck and poking my fingers through the frame. My Toyota Tacoma is ready to fold in half due to the extent of frame rust.
After contacting Toyota in California (phone 800 331 4331) and discussing the safety issue with the assigned case manager Eric Back, I was told that there was nothing that could be done to rectify this unsafe condition. I also contacted Rockingham Toyota in Salem, NH. and they would take no responsibility for this unsafe condition. They mentioned that the safety recall "program" had expired. As a note: I received no notification regarding this serious safety recall.
I am now the proud owner of a Toyota Tacoma that is unsafe to drive and is realistically worth less than nothing.
Honestly,.. Until 12/5/2012, I loved this truck and had faith in Toyota's commitment towards its' customers,... Now I have serious doubt in their commitment or concerns towards customers' safety.
This Toyota Tacoma is-- NO "WAS" my only means of transportation!
What can I do???? Any thoughts???
Ohhhh what a feeling!
Toyota has left me hanging. My 2003 Toyota Tacoma with 105,000 miles is un-driveable, due to a rusted frame. And because the recall "program" expired last year, they will offer nothing to correct the problem, claiming that I received seven (yes 7) recall notices. Why would I not respond to or acknowledge seven recall notices??? Because I never received them!
My last contact at Toyota was with the Executives office 310-974-7521 where I was informed by Deborah Houston that I was not going to be compensated, my frame would not be replaced and no favorable resolve (for me) was available. Well,..Of course she did offer a possible $1250.00 towards another new or used Toyota, because I am a loyal customer.
Thank You Toyota,... Thank you Deborah.
Stay tuned folks. I'll be posting some great pictures of the underside of my truck with my hand through what used to be a frame rail.
Best of luck to any future or present Toyota owners.
Toyota case #1212062051
#5 of 9 Re: Toyota Tacoma,.. Worth less than nothing. Thanks Toyota! [bsenter]
Jan 09, 2013 (5:53 pm)
1/9/2013 My son's 2003 Toyota Tacoma has been in three times to have the frame checked for this recall. Undercoating was offered, but never was it said that the undercoating was required in order to keep the recall valid. Monday this truck was in for put up on a lift for repairs and the frame buckled in half right behind the cab. We have pictures. We've contacted Toyota in California and have gotten the same response you have. The last time this truck's frame was inspected and deemed ok by Berlin City (NH)Toyota was Aug. 2010. In Dec. 2012 it buckles in half. Toyota doesn't think they have a problem. Right now I am grateful that my son's truck broke in the last snow storm and had to be towed. This frame could have buckled while he was driving.
I would really appreciate any information anyone has on how to deal with Toyota about this.
Interesting that they offered you a "possible 1250.00 towards another Toyota--given the situation we are in (like you this was his only transportation and he needs to get to work) and the seriousness of what has happened to the truck--does Toyota seriously think that we would buy another of their vehicles???
Good luck to you and please let me know if you find out any new directions to pursue this.
#6 of 9 Re: Tacoma frame rust warranty expired without notice [szphllps]
Jan 09, 2013 (8:48 pm)
Can you tell us more details about how the buy back worked for your husband? There seems to be a wide variety of things told to different people by different dealers and the headquarters in Ca. refuse to take any responsibility. We want to pursue this, but can't afford a lawyer and Toyota will have a fleet of lawyers that can bury any individual lawyer. Any details and insights you can give us would be appreciated. Thanks SNoel
Jan 23, 2013 (4:34 pm)
Maybe trying to get a story on the news about the danger of the rusting frame would help. I haven't seen or heard anything about it in the media. Maybe if a small group picketed outside of a Toyota dealer some news agency would pick up the story. I had a chunk of metal handed to me by the guy who intalled my completely rusted out shocks. My bumper is swiss cheese and the spots all over the hood are getting worse every day. Someone told me the ball joint came apart when they turned the wheel and now I am afraid of my truck.
#8 of 9 My 2001 Tacoma was denied rust recall service
Feb 01, 2013 (1:16 pm)
I purchased my truck a year ago. Just the other day, I noticed some rust on the frame and decided to research some, since this seemed worse than normal. After looking at some of these forums, I decided to give the local dealer a call. They said that my truck was part of the recall and that I should bring it in to have it inspected for rust. After inspecting for rust holes and finding them, they contacted the claim center where this claim was denied stating that the offer had expired. I never got anything in the mail notiftying me of this. So with little data besides that, I opened up a case at the Toyota Customer Care Center (case # 1301302599). After 3 business days of waiting (supposedly next business day service), I finally got in touch with the case manager, Nicole, who promptly told me that the 15 year warranty on my 2001 Tacoma, had expired, due to it never receiving the corrosion protection. She stated that the warranty expired in September 2011, since the rust protection was never applied. Since I bough the truck in January 2012, after the expiration, there was nothing I could have done different, besides not buy the truck. I have been a die hard Toyota fan and owner for the past 12 years I have been driving, but I am beginning to step back and start to wonder if there is something fishy going on here.
From reading on here, I am doubtful on whether the previous owner ever received the letter in the mail. Why would anybody ignore a letter like that?? Is there anything I can do?
#9 of 9 Re: My 2001 Tacoma was denied rust recall service [chemicalgutter]
by kcram HOST
Feb 01, 2013 (7:23 pm)
From all I've learned throughout this whole thing, it appears you're stuck with a truck that is dangerous to drive.
Remember one thing - I know it's convenient/common for people to refer to this as a recall, but it's not. A recall can't expire, per federal law. This is a voluntary service program from within Toyota, thus they can set their own rules for it, including having an expiration date.
kcram - Pickups/Wagons/Vans+Minivans Host