Last post on Dec 05, 2013 at 1:24 PM
You are in the Subaru Legacy & Outback
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Subaru Outback, Subaru Legacy, Sedan, Wagon
#237 of 249 Re: 2013 Outback issues [santafe87507]
Aug 28, 2013 (4:07 pm)
I took my 2013 Outback (2.5 LTD) in for service with a similar noise complaint about 3 weeks ago. To me, the noise seems to be coming from the engine, at lower RPM. The service manager came out for a test drive to listen and confirmed he heard the chatter. I can't explain why they would send the service manager out on a first encounter, though. He was sure it was a loose heat shield,... but asked if I had tried a higher octane gas. Hmmmm. Anyways, the answer was yes and the chatter seems to be quieter a bit, but as soon as I go back to regular, the problem is the same. After 6 hours, they called me back in, saying that the problem is not resolved. They have tightened all the bolts, it's not the heat shield. They test drove all the gas out of my car, so they had to stop testing. Are you kidding me???? I didn't want to explain how many thing are wrong with that statement, as this is my first experience with Subaru Service and I hope for a solution. They could not reproduce the conditions in the service bay and could not locate the noise out on the road. They said they needed to order a "special instrument".... (When I heard this that Seinfeld episode flashed in my mind) ...that will place microphones on different parts of the engine to locate the noise. They will call me back when the "special instrument" gets in...
I haven't heard yet.
#238 of 249 Re: 2013 Outback issues [groff2]
Aug 28, 2013 (5:31 pm)
read my messages from the past. It is not the heat shield, it is not the computer, it is an engine ping that has something to do with the gas and the emission standards. There is nothing they can do. HIgher grade gas helps, but does not eliminate. The Rocky Mtn service mgr saw my car , drove my car and confirmed that the issue is ping and is not resolvable in the '13 models. I have a letter from Subaru corporate that indicates this is a "normal" sound and function of this model. They know something is wrong because it will be eliminated with a direct injection model that comes out in '15 ( for $2500 more!). The more of us that scream about this, perhaps they will find a solution and have a recall. I advise you to call corporate in Cherry HIlls, NJ and complain and complain.
#239 of 249 Re: 2013 Outback issues [groff2]
Sep 04, 2013 (11:53 am)
I think I have the same issue on a 2013 OB with about 8100 miles. The engine noise sounds like an unbalanced tire - which it is not. It is more pronounced on low acceleration between 40 and 60 mph. The service manager at the local dealer said he believes "the factory installed the wrong size bearing." The dealer is removing the engine and tearing it down. Frankly, I don't know what to think at this point.
Sep 04, 2013 (1:23 pm)
Read my emails....it is engine ping....most likely. The dealers are clueless until the factory rep shows up. You may have a different issue than I, but many of the respondents have had their engines torn apart, the computers replaced, etc. It had been in all cases the engine ping which Subaru HQ claims is a normal sound!
Ask to see your regional factory rep when they are in town. Call the Subaru HQ in Cherry Hills NJ and complain, lots. Make them give you a free 70,000 mile warranty in case our engines crap out.
This cannot be fixed. Going to premium gas helps....but does not eliminate.
#241 of 249 Re: Engine ping [santafe87507]
Sep 17, 2013 (6:03 pm)
I have been reading these posts and I have a 2013 Outback 2.5i Premiium PZEV. I have no such chatter or pinging from my engine and I have over 9200 miles on the car.
I run fuel additives pretty regularly to keep things clean and run it on the highway daily. I use good quality 87 octane fuel from either Shell or from Exxon and I have not had a single issue yet.
I have yet to try premium fuel in my Outback but have done so in my wife's 2010 Mercury Milan. Fuel economy was better by 5% as did the overall performance of the car but it is not worth the extra money to use premium fuel consistently. The compression ratio in the Milan is lower than that of the Subaru. I do not know how many miles you have on your vehicles, but I clean the MAF sensor yearly and it does help fuel economy and performance. Also, using a non-Subaru synthetic oil might help. I know Subaru uses a re-branded oil but I do not know who makes the oil for them. The use of a 0W-20 is scary to me but I use a premium synthetic and so far so good.
#242 of 249 Re: engine ping [santafe87507]
Sep 19, 2013 (4:00 am)
I am interested in an Outback but am nervous due to information from your posts and reading those of others.
Regarding the pinging sound from the engine - has that gone away on yours and if I am looking at an Outback, will I notice the sound right away or is it something that may show up over time?
I like the look of the Outback vs the CRV but if I am going to have all sorts of problems with the Outback, I will just go with a CRV as I know it is reliable.
Also - have you had any issues with transmission noise or any of the check engine lights coming on?
Lastly, is your state known for having bad gas?
Thanks for the info.
Sep 19, 2013 (6:44 am)
My state has ok gas....with this model I have had to upgrade to premium which has added expense to the product. The ping started at about 5k miles. It is very annoying.
also noted is a light rollback when shifting from R or P to D. No other problems that you mentioned.
#244 of 249 Just bought '14 Outback and have door questions
Sep 19, 2013 (12:59 pm)
Special appearance package includes keyless entry and push button start, walk up to the driver door with key in your pocket and you can unlock locked driver door buy grabbing door handle, but then no other doors can be opened unless you do it old fashioned way by hitting door unlock on fob or button inside car.
IF I first go to front passenger door when all doors locked and key in pocket and open it, then i can open or anyone, key or not, can open any door, this is backwards, of course.
Anybody have info on how to change this?
#245 of 249 Re: Engine ping [santafe87507]
Oct 28, 2013 (2:46 pm)
I've got 22K on my 2013 Outback and have been experiencing the PRE-ignition (pinging) since the beginning. I've had to use premium fuel to keep it at a minimum. It's not related to poor fuel. It's obviously way more pronounced when the windows are open and hard to detect when the windows are closed, but it's still happening.
Type "Engine Knock" in Wikipedia, this a definitely an issue that will reduce the longevity of the engine! I'm planning a dealer visit to discuss, I'll keep you updated. Don't let Subaru off the hook with this issue!
#246 of 249 Re: Engine ping [hpgreenthumb]
Oct 28, 2013 (6:20 pm)
Go beyond the dealer....register complaints at the Cherry Hills NJ corporate office. I am pushing for a recall.