Last post on Nov 12, 2013 at 5:24 PM
You are in the Subaru Legacy & Outback
What is this discussion about?
Subaru Outback, Subaru Legacy, Sedan, Wagon
Jun 18, 2013 (5:28 pm)
At 8500 miles on the 2013 Outback, there was a distinct grating noise from underneath upon slow acceleration. I took it to the dealer who said they could find nothing wrong and that I should get used to the noise! You can hear it when the window is open making for a not pleasant ride. The dealer invited me back when the Subaru corporate person was there. When I pulled up the mechanic said a tech knew what it was and that another new Outback presented the same noise, Engine ping I was told and that I needed to use a higher ( read more expensive grade of fuel). After two tanks of the more expensive fuel the noise is still there, albeit it less. I was told by the Subaru authorized service center to bring it back in and put in a $38 can of something or other, So beware, your new Outback needs a higher grade fuel, making it 10% more expensive to run. I will let you know if the $38 can of whatever solves this issue.
#217 of 248 Re: ***Do Not buy a Subaru Outback! *** [toasted2]
Jun 18, 2013 (6:01 pm)
Hi- I have a problem with very similar if not identical issue my 2012 Outback CVT. At 15-25 and 35 -45 MPH the torque converter adjusts and a rough or clunk sensation occurs. My transmission was replaced at 10k miles on my 2012 in Feb 2013. I brought mine to the local dealer and was told the same thing as you " this is a normal characteristic ". I contacted Subaru of America and they road tested and ran diags and told me the same thing " This is normal characteristic". I still kindly disagree because the thunk did not happen prior to the transmission being replaced. I may contact an attorney to discuss the next steps because i did pay a hefty amount of the vehicle like you and not happy with the vehicle ride anymore.
#218 of 248 Re: Oil Change and Other [albert72]
Jun 18, 2013 (6:05 pm)
Check out my last post 217 about the clunk on the CVT transmission. It might be what your experiencing.
#219 of 248 Bluetooth dialing cumbersome. Any way to modify?
Jun 28, 2013 (1:57 pm)
To voice dial, you have to go through multiple steps starting with saying "handsfree"..then it goes back and forth asking and confirming. Other cars have a way to do an abbreviated procedure without the confirmations (you just hit cancel if it dials the wrong number). My salesperson said there were something called voice tags to shorten things but I can find nothing about those in the directions.
Does anyone have any suggestions?
#220 of 248 Re: Engine ping [santafe87507]
Jul 02, 2013 (12:42 pm)
I have this same problem with my 2013 Legacy. I purchased in October, no problems until it started getting warmer outside. I had no idea what it was, sounded like a very loud rattle when windows are open. Mechanic at Subaru dealer said I needed to use higher octane gas. I had a whole tank when I took it in that they drained, put fluid cleaner in and another tank full of premium gas. $285 later, the noise is still there, loud as ever. I've gone through 2 more tanks of gas, Chevron mid-grade. I'm taking it back in tomorrow to the shop and I'm wondering if you've found out anything on why this is happening yet.
#221 of 248 Re: Engine ping [brenda123]
Jul 02, 2013 (1:19 pm)
My engine still pings with mid-grade ( 87 octane) and the cleaning fluid. The mechanic says that eventually engine ping can be damaging to the engine. There is NOTHING ELSE THEY CAN DO!!!!!!
However, my dealer is documenting the issue and the Subaru tech told my mechanic that they have had multiple issues with 2013 cars in Colorado.
We need to push for a recall.
Have your tech document and report. Call Subaru...in New Jersey,
#222 of 248 shop for gas elsewhere
Jul 09, 2013 (6:33 am)
My Outback has been great, and I drive it lot and I drive it rough. But I had this same issue with another vehicle, and it ended up being where I was buying my gas. I was driving 150 miles a day, and getting gas as the same gas station, off the interstate. After I drove the car a year or so, it started running really rough. I tried a number of different things, and ended up changing my gas habits by getting it further down the road. The first tank was better, and after a few weeks, I never had pinging problems again. And I drove that car to 287,000 miles. It IS an octane issue, because not all gas is created equal. There are some gas stations you just shouldn't shop at.
Jul 09, 2013 (6:55 am)
Yesterday I saw the Subaru factory rep here in Santa Fe. He was great. I have upgraded to 87 octane. That did not help. Everyone was stymied except for the factory rep. First, there is no danger to the engine, ever for this model ( good news). Second the engine ping will not go away due to the federal requirements on emissions. Higher grade gas helps, but not much. The additive will not help at all since this is not a carbon build-up issue. The ping will be rectified in the 2015 model because it will be direct injection. You cannot hear this with the windows up, but I drive enough with the windows down that I find this annoying, I plan to trade my '13 in, when the '15 comes out.
On another note, states that have cruddy octane gas, like Colorado fair much worse. States like Texas with quality gas have less of this problem. It is imperative that you upgrade your gas to a quality purveyor like Phillps or Chevron and use higher octane. I will stay with mid-grade since this already increases my driving expenses by 5%. I will not upgrade to premium!
Thank you Alex, factory rep. It may not have resolved the issue, but at least I know the story
#224 of 248 Re: Engine ping [santafe87507]
Jul 15, 2013 (3:34 pm)
Thanks for the reply! That is very discouraging news! I would refuse to drive the car, as I was told it would cause engine damage too and mostly likely that will occur after warranty. I'm in Nevada. My dealer has been researching this and so far has determined that the computer is not responding to the knock sensor, causing my timing to advance very high. The car is in shop now, been there for 2 weeks. They tried another car computer and it appears to have worked! They believe the computer is bad and will be replacing it with a new one on Wednesday. Crossing my fingers. Try having your dealership check the timing.
#225 of 248 Re: Engine ping [brenda123]
Jul 16, 2013 (7:18 am)
Two weeks to replace a computer is an excessive amount of time. Either Subaru or your dealer does not care about customer relations.