Last post on Mar 28, 2012 at 7:08 AM
You are in the Dodge Journey
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Dodge Journey, Car Warranties, Tires, SUV
#1 of 1 Bad Tire Experience with Dealer
Mar 28, 2012 (7:08 am)
I purchased a 2012 Journey SE last November. At 7200 miles, it was time to rotate the tires. I rotated the tires as indicated on the Hankook waranty card and as I have for the last 20 years on other vehicles. After the rotation the car began to pull to the right. There was no pull prior to the rotation. So, I swapped the LF and RF tire and drove the car and the car then pulls to the left. So at this point I believe the tire is the problem so I move the suspect tire to the rear resulting in no pull. So obviously the OE tire with 7200 miles on it does not track true due to a manufacuter defect. The tire is wearing evenly and is of expected tread depth for mileage (8/32).
I had the Dodge dealer verify my findings and was expecting they would submit to Hankook to have the tire replaced. Oh, but this was not the case. The service manager, the parts manager and the general manager all explained to me that they could not do anything about the tire and I had to contact Hankook to get the tire replaced. As I was not happy with the answer, I contacted the Hankook Dealer down the street to verify the dealer (Hondru Dodge) was feeding me a line of nonsense. They did explain to me that the dealer should submit a form to Hankook to get the tire replaced.
I called Chrysler customer care and they also fed me the nonsense that replacing the OE tire due to defect was my responsibility. As you can imagine, I was irate.
After a week of hounding Hankook for a warranty form, I see at the top of the form a box where the dealer is required to input their Dealer information. The tire place down the street is now helping me, although they are not required to.
Has anyone else had this experience?