Last post on Jun 02, 2012 at 12:13 PM
You are in the Buick LaCrosse
What is this discussion about?
Buick LaCrosse, Sedan
#6 of 12 Re: Dealer damaged my car door [postalone1]
Apr 13, 2012 (7:00 am)
I'm sorry that your new LaCrosse was damaged while at your dealership, and that its return to you has been delayed. If we can be of any assistance by setting up a Service Request and keeping up on the progress with your vehicle, please send an email to socialmediagm.com with the following information:
your name and Edmunds username
phone and address
last 8 of your VIN and current mileage
the name of your involved dealership
My coworker Christina, who answers inbound emails from Edmunds, will assist you further.
GM Customer Service
#7 of 12 Re: 2012 Buick Lacrosse Door Fit Issue [marpiwill]
Apr 13, 2012 (8:01 am)
That is disappointing. Mine came from the factory with a crease in the left rear quarterpanel which was obviously there before the paint went on. Also the door seals at the front edge of front doors had big gaps. I have seen a few where the seal is good, but very few.
This certainly brings into question the ability of their robots and the people that calibrate them.
You will have to look at lemon for your state as to coverage.
#8 of 12 Re: Dealer damaged my car door [postalone1]
Apr 13, 2012 (8:11 am)
It was an accident I'm sure. Still that is terrible. I feel confident one of the crash tests is not to see resulting damage when a door is open.
That door in an open position would provide a lot of leverage against the pillar it is hinged to.
If it was my vehicle, I would not accept any straightening of the body whatsoever, and pray that the new door they get matches the old.
Any sign of attempted straightening would be a deal breaker. You could look for signs of it. One place that it often shows up is when they clamp the vehicle from the underside. It will often look like Bond's Jaws got ahold of it. A series of small indentations where the teeth of the holding device clamped it.
I would push for an identical swap of vehicles. They did it, they need to own it.
#9 of 12 Re: Dealer damaged my car door [gmcustsvcsarah]
Apr 13, 2012 (9:51 am)
Sarah, thanks for the quick reply. I called GM customer service this morning. I emailed Christina with my case number and pictures of the damage just in case there's anything extra that she can do. Thanks for your help.
#10 of 12 Re: Dealer damaged my car door [e_net_rider]
Apr 13, 2012 (9:59 am)
You are precisely right about what else got bent. I'm not entirely sure if the door was open or pushed in because I was in such shock when I saw it I barely heard a word they were saying about how it happened. But I thought the exact same thing as you said, if that door was open and the force used to crunch that door possibly the pillar would have to bend too. I'm starting to consider that maybe another car is the way to go.
#11 of 12 Re: Dealer damaged my car door [e_net_rider]
Jun 01, 2012 (11:33 am)
It's taken almost 2 months and 3 attempts but the dealer finally repaired my car door perfectly. First attempt car paint didn't match, second time the interior door trim at the bottom didn't match. 3rd time was the charm...perfection. At the suggestion of a friend I filed complaints with the BBB and my State's Attorney Office. To discontinue the complaints the dealer installed a spoiler and gave me the cargo tray for the trunk. Also the dealership warrantied the repair for as long as I own the car. My 2011 Buick Lacrosse CXS looks even better today than it did before the accident. Many thanks to GM customer service, particularly Christina and Sarah, which stepped in to help bring this unfortunate experience to a very happy ending.
#12 of 12 Re: Dealer damaged my car door [postalone1]
Jun 02, 2012 (12:13 pm)
Thank you for taking the time to post your experience. I am glad to hear this! You are very welcome! I am happy we were able to be of assistance! You know where to find us if you have any other questions comments or concerns! Have a great weekend!
GM Customer Service