Last post on Feb 23, 2012 at 7:17 PM
You are in the Cadillac STS/STS-V
What is this discussion about?
Cadillac STS, Engine, Sedan
#1 of 3 Northstar engine warantee usless
Feb 23, 2012 (3:22 pm)
I have a 2007 sts with a northstar engine that has developed a bearing noise. When I brought it to the dealer under warantee the said it was normal and as long as the engine was running they wouldn't do any thing. The car sounds like a deisel going down the street. The dealer said it was a design flaw and replacing the parts might give the same results. Gm said they can't do any thing unless the dealer says so. When you pay almost $50,000 for a car you would expect some support. Maybe that is why they stoped making this engine? Like I said if the problem is in the engine forget the warantee.
#2 of 3 Re: Northstar engine warantee usless [gapos]
Feb 23, 2012 (6:56 pm)
I apologize for your frustrations. Can you please email me with your VIN and current mileage? Have you spoken with Customer Assistance regarding this concern? I look forward to hearing from you.
GM Customer Service
#3 of 3 Re: Northstar engine warantee usless [gmcustsvc]
Feb 23, 2012 (7:17 pm)
Yes spoke to customer assistance incident #71-1013143290, current mileage is 42,00. Noise started about 20,000 but not sure exactly. They said the dealer decides on what to do and they sent me a me a $1,000 document to be applied to the purchase of a new vehicle. All I really want is a quiet car I have a platinum edition and it is exactly what I wanted. Thanks, Gary