Last post on Nov 19, 2013 at 8:12 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#48 of 202 same issue THREE TIMES
Sep 30, 2012 (7:16 pm)
I have had my 2012 equinox 1lt since November 2011 and have 11800 miles on it. I was driving my car on the highway at about 65 miles an hour and almost instantly lost all power, warning lights galore were going off including the stabilitrack. This was Thursday. The dealership couldn't take my car until Tuesday. After 9 days without my car, they finally got it back to me saying they replaced parts within the high pressure fuel aystem. 5 days later it did it again. They weren't able to reproduce anything after having my car for another 5 days. They gave my car back to me. I had it for another five days and more warning lights. I am frustrated. I am scared to drive my car. I didn't invest in something to be terrified of it. I am at a loss!
#49 of 202 Re: same issue THREE TIMES [jessicas6977]
Oct 02, 2012 (5:56 am)
Good morning jessicas6977,
We're sorry that you are frustrated and frightened with your Equinox, and that it's been difficult to nail down the cause of this problem with the dealership. If we can check into this situation further with you, please contact us via email at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and approximate mileage, and the name of your dealership).
Sarah, GM Customer Service
#50 of 202 Re: UPDATE: Service Stabilitrak and Reduction of Power [waterviolet]
Oct 12, 2012 (6:44 am)
This morning it happened again. This time, I drove straight to the dealer WITHOUT shutting the car off thinking it needed to be reset. This time, I went from 68mph to 60mph in a drop of the hat on the highway. I was able to keep up that speed until waiting at a stop light on an exit ramp which from that point onward I could only accelerate to 20mph. I still had all the same lights and warnings as before, Operating on Reduced Power, Service Stabilitrak and Service Engine light. This came 2 days after receiving a call about my previous service for the same issue and being advised by the awesome Customer Service Rep she was going to research it some more. She understood my reservations on passing vehicles while driving my normal highway commute - so TWO big thumbs up to Customer Service! Fortunately, there was a cancellation and the Service Department was able to take a peek at my array of lights and warnings. I'm not sure what codes they came up with but they just called to tell me they will be replacing the High Pressure Fuel Pump. I have high hopes this will help but it's still concerning on a vehicle which now has about 4500 miles on it. Crossing my fingers and hoping for the best!
#51 of 202 Re: same issue THREE TIMES [jessicas6977]
Oct 12, 2012 (7:00 am)
You are not alone! I too am a bit frustrated but overall my reservations with this vehicle is the feeling I have driving it. I lack the sense of security I once had before these issues started to arise. It's very concerning especially when my daily commute involves highway driving with no passing lane and now winter will be upon us in a flash! The reason I purchased the vehicle was to have the security and power I need! These forums have been a priceless fountain of information on this issue when it comes to the exact problems we are experiencing. For now, I will go along with the High Pressure Fuel Pump replacement the Service Dept tells me I need but I will not trust 100% this will not happen again. Various other reasons have been sighted for this issue, including the accelerator pedal, on-board computer, etc. In fact, this very thing happened to my co-working on her 2005 equinox (they replaced the computer). In any case, log everything, take pictures if you have to and talk to your Customer Service Rep. Don't back down...this is how things get corrected and we need to provide them with all the feedback we can!
#52 of 202 Re: same issue THREE TIMES [waterviolet]
Oct 12, 2012 (8:19 am)
Hopefully the high pressure fuel pump replacement will do the trick, waterviolet. We're definitely available to you after the repair is completed as well to follow up on this.
Have a great weekend, and we'll try to keep an eye out for any updates.
Sarah, GM Customer Service
#53 of 202 Re: same issue THREE TIMES [gmcustsvcsarah]
Oct 19, 2012 (11:51 am)
My car is back in the shop. This is time #4. I am getting the runaround from MJ Sullivan (Dealership) and Chevy and my District Specialist (Maria).
Out of 45 days, my car has been in the shop for 18 of them. That is 40%!
This time the incident happened when I was on the high way with my 8 year old god son in the back seat. My car is unsafe. And I am not getting help.
#54 of 202 Re: same issue THREE TIMES [jessicas6977]
Oct 22, 2012 (6:38 am)
If you would like to forward us either the last 8 digits of your VIN or the case number (or just contact Christina again as she should be able to locate the case if she set it up for you), we will check into the progress of the Service Request.
Sarah, GM Customer Service
#55 of 202 Re: same issue THREE TIMES [gmcustsvcsarah]
Oct 22, 2012 (6:45 am)
I sent the info on Friday
Oct 31, 2012 (7:10 pm)
I got a 2012 Chevy Equinox about 6 months about and it was perfect. Now I am experiencing a rough idle. I'm sitting in the car at a traffic light and feel the car vibrating. I put my head on my window and my head is vibrating. I've taken it back to the dealer 3 times and they can't seem to find what is wrong with it. I am just frustrated right now. They have the car right now for the 4 time to see what they can do. Anyone else have this problem?
#57 of 202 Re: Rough Idle [bryan5589]
Nov 01, 2012 (6:52 am)
Good morning bryan5589,
We're sorry that your dealership has been unable to pinpoint the rough idle concern you're having. If you would like for us to follow up on this with them for you, please contact us at socialmediagm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
All the best,
Chevrolet Customer Service