Last post on Dec 06, 2013 at 3:20 PM
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Chevrolet Equinox, SUV
#39 of 204 2012 Equinox V6
Sep 17, 2012 (6:47 am)
We just purchased a 2012 Nox on this past Thursday evening. The Nox is the first Chevy we have ever owned. This car was purchased for my wife. My wife drove the car to work and noticed noise coming from the engine. We took Nox back to the dealer to complain about the noise and of course the dealer convinced us that it was the Nox’s engine character in other words “the norm”. We listened to one of the other Nox the rough engine noise was the same.
My wife did have a hard time explaining the noise. However, low and behold, I sided with the dealer saying “Maybe it is the engine general performance”, because it was the same in one of the other Nox.
It wasn’t until Saturday night when my wife return from the hospital visiting her friend she asked me to hurry out to the garage and listen to the Nox. It was than I noticed what she was talking about. There was a vibration noise that could be heard inside the car. Vibration noise is the best way that I can describe the noise. The noise was the same sound heard when something is out of line. When the engine first starts the noise isn’t there. The noise start out low and increase as the engine becomes warmer if I can use this term.
I’m at “Awh” for a few reasons, one when we took the car back, my wife decided she didn’t want the car, because it was purchased as a brand new vehicle. When something is purchased new the expectation is, you’re not buying a problem to be return to be repaired later. If we wanted this issue we would have gone to a used car dealer. Second, the dealer was more concern about keeping the car sold and not wanting us to return the vehicle vs., finding out if we were 100% satisfied with car we purchased. The noise is annoying especially when you’re use to a vehicle that has little to no outside engine noise.
Have anyone else experienced or is experiencing this vibration noise issue? My concern is, it this noise is happening in a brand new vehicle, what is it going to sound after a few months of driving.
#40 of 204 Re: 2012 Equinox V6 [junejune1]
Sep 17, 2012 (9:40 am)
If you bought your Nox under the promotion of returning it if you did not like it and did not take the $500 discount in lieu of the ability to return it you have some leverage on your side. However, if you have the issue now, your bumper to bumper warranty will cover whatever needs to be done; the question is did you let the service dept go out with you on a test drive to duplicate noise? If not you need to do so in order to build your case with the dealer if the dealer is not responsive then switch to a dealer who is. These are great cars and I hope you get your questions answered quickly.
Please let me know if I can be of further help. Good luck.
#41 of 204 Re: 2012 Equinox V6 [junejune1]
Sep 17, 2012 (9:46 am)
Good afternoon junejune1,
Congratulations on your new Equinox! However, we're very sorry to hear that you're already experiencing some concerns with vibration noises.
I see you've consulted your dealership on this noise already and would like to offer to follow up on this with your dealership. Please email us the following information at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
GM Customer Service
#42 of 204 Service Stabilitrak and Reduction of Power
Sep 24, 2012 (7:32 am)
I'd love to say I'm happy about my 2012 2LT AWD Equinox but after 3 months of ownership imagine my shock as I was driving down the highway at 65mph only to feel the vehicle reduce power and flash warnings at me. Abruptly and after cruise cut out I could hardly reach 45-50 mph on a busy highway during my morning commute to work. My vehicle flashed the warning to "Service Stabilitrak" and that I was now "Operating On Reduced Power" with the check engine light lit. Needless to say, I drove straight to the dealership!
After reading these forums it appears to be a reoccuring issue with many GM vehicles and I can't believe it's ongoing! Covered under warranty or not, I'm saddened to be put through a situation where I have to worry over something of this nature when driving a brand new vehicle. I'm hoping the dealership will be able to correct the cause but again I'm concerned I'll be visiting the service department repeatedly for something which appears to be a defect arising in many models of GM vehicles.
If you are reading this and have had similar issues - have any of you found a permanent solution? I've read replacement of the throttle body helps, avoiding car washes which could douse various sensors in the underbody and even gas pedal replacement to changing fuses and replacing an onboard computer. In any case, this is not a very positive first impression of owning my first brand new Chevrolet vehicle (I almost went with a Toyota!).
#43 of 204 UPDATE: Service Stabilitrak and Reduction of Power [waterviolet]
Sep 24, 2012 (8:34 am)
Service Dept just called. They said they couldn't even pull up codes for the issue that I'm experiencing and he test drove it and it didn't happen to him. It never happens to them! I guess I won't put much faith in my engine when it comes to passing on the highway and considering highway is all I drive I'm a little hesitant! And now winter will be on the way...AWD and Stabilitrak is supposed to make me feel more secure!
#44 of 204 Re: UPDATE: Service Stabilitrak and Reduction of Power [waterviolet]
Sep 24, 2012 (9:48 am)
I believe the reduced power message is to allow you to limp it back to dealer without doing any potential damage (thats a good thing). Since the dealer is going to have trouble fixing something that they can't recreate or find a code for, I would look back a post or two and open a case with GM customer service (send Sarah an email with the info she always requests). They may be able to work with dealer (and perhaps others) to find a solution.
#45 of 204 Re: Service Stabilitrak and Reduction of Power [waterviolet]
Sep 24, 2012 (10:40 am)
We're sorry that you're having these troubles with your new Equinox, waterviolet! It looks like you're already working with your dealership on this, but if you wanted for us to check into this further we're available to do so. Please email us at socialmediagm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
#46 of 204 Re: UPDATE: Service Stabilitrak and Reduction of Power [ray80]
Sep 24, 2012 (1:18 pm)
Thanks ray80. I didn't mean to be a Debbie Downer but it's an awfully hard pill to swallow when you purchase a new vehicle and with it having less than 4000 miles on it I'm having issues which could potentially spell disaster in the coming winter months. I will definately contact Customer Service as from what I've read of other occurances, this event is bound to happen again.
#47 of 204 Re: Service Stabilitrak and Reduction of Power [waterviolet]
Sep 25, 2012 (12:35 pm)
You may want to check out the Impala forums. This seems to be an issue with that model. There is an entire discussion dedicated to the issue under the Impala forums. Unfortunately, stability control is one of those mandatory government safety features now required on new vehicles. I purposely bought an 07 Uplander last year without the Stabilitrak to avoid this issue. Another silly government requirement that adds cost to new vehicles and additional headaches to car owners when it fails. Tires with decent tread life and driving the speed limit avoids the necessity of most stability control systems. My 2 cents worth. Good luck.
#48 of 204 same issue THREE TIMES
Sep 30, 2012 (7:16 pm)
I have had my 2012 equinox 1lt since November 2011 and have 11800 miles on it. I was driving my car on the highway at about 65 miles an hour and almost instantly lost all power, warning lights galore were going off including the stabilitrack. This was Thursday. The dealership couldn't take my car until Tuesday. After 9 days without my car, they finally got it back to me saying they replaced parts within the high pressure fuel aystem. 5 days later it did it again. They weren't able to reproduce anything after having my car for another 5 days. They gave my car back to me. I had it for another five days and more warning lights. I am frustrated. I am scared to drive my car. I didn't invest in something to be terrified of it. I am at a loss!