Last post on Dec 06, 2013 at 5:26 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#158 of 203 Re: 2012 Equinox Continuous Dying [equinox_atx]
Jun 30, 2013 (9:12 pm)
I bought a 2012 Equinox LTZ last year--wanted a brand new car with all the bells and whistles that would be reliable as I travel nearly every other weekend to see my grandchildren. It is a five hour drive from my home on the central oregon coast north to Portland, Or and then east over the mountain pass to Warm Springs, OR. Well on June 15th I was making this trip, was 20 miles out of Sandy, Or going up the pass when a tone sounded and I got the message to service my stabilatrak system, shortly after there was a symbol of a car with swerve marks and the one of a battery. About a minute later my radio went out, the whole screen went black and I pulled out of the passing lane and into the right hand lane--I'm driving 55 mph. Then all of my instrumentation went black. I got on my cell phone--thank god I had a signal--called my daughter and told her something was wrong with the car and that I was going to drive until I found a service station or some people as I was in a primarily wooded area going up the pass. However, within a mile or so the car lost all power. I turned right, thank goodness the shoulders were paved and I had the incredible luck to make a turn right in front of a small town two bay fire station with a big paved driveway. I have to tell you I was terrified by the whole thing. I waited 2 hours for a tow truck and had it taken to a Chevy dealer in Sandy, OR about 20 mies away. Luckily the car was under warranty and the dealer paid for a rental so I could continue with my weekend trip (it was Friday) and actually ended up taking the rental back home as my car was not fixed until the following Wednesday. The dealer met me at the car rental about 15 miles from home and we exchanged vehicles. The dealership said the whole thing was a fluke--that the alternator had went out and it then affected the battery and then the computer. All three of these things were replace. If has been driving fine except for one instance where it died at the end of a long driveway when I braked before turning onto the road. I turned the key off and turned it over and it started back up. And, I continued on my 1 hour drive but I was really feeling nervous. Towards the end of this month I will be making that drive to see my grandkids and I am a little nervous. I don't feel 100% about this car anymore and I loved this car. I read all the posts by others about their equinoxes losing power and mentioned it to the dealer who said they had never heard of this. I am very skeptical about their response. I can say they did make everything on the car right, but they cannot fix my unease about driving this car. Not sure if I'm going to keep it. Will give it month and see if I can regain my confidence in this car.
#159 of 203 Re: 2012 Equinox Continuous Dying [betersen]
Jul 01, 2013 (2:00 pm)
I am sorry to hear that you have become uneasy about your vehicle. If you happen to have any concerns in the future, know we are here to be of assistance.
GM Customer Care
#160 of 203 Re: 2012 Chevy Equinox - possible transmission issues? [fpc99]
Jul 05, 2013 (4:32 pm)
I just bought a new 2013 Equinox LTZ 6cyl AWD, and have discovered a service bulletin for sticking torque converter clutch that was issued in April, I bought in May and nobody said anything about any open issues. Along with that it came with a damaged chrome wheel ($700+) that I found when I detailed the car. I would not have bought the thing had I known about the TC and only found out through a different dealer. Chevy and the dealer have dismissed both complaints and I haven't even made the first payment. I have always bought new GM cars. No More.
#161 of 203 Re: 2012 Chevy Equinox - possible transmission issues? [rondh]
Jul 05, 2013 (5:12 pm)
If there is anything we can do to assist you with this situation please do not hesitate to ask. We want to make sure that you as a customer, have all of your concerns addressed.
GM Customer Care
#162 of 203 Re: 2012 Equinox Continuous Dying [gmcustsvc]
Jul 11, 2013 (9:48 pm)
On July 25th I'll be making another trip over the mountain to see my grandchildren. I really hope it is routine. Will post how it goes.
#163 of 203 Still gettin the run around
Jul 12, 2013 (9:55 am)
Ok GMC Customer Service and Service Centers why do you all continue to give us the run around. Giving us one lie after another. With dumb reasons why our vehicles are doing these things. I am not stupid or are most of the others complaining. I want to know what is going to be done about these cars. They are not safe. I can not go without a car, yet when I bring it in, you already nothing is going to be done. If I state that I want it to stay till something is done, I will not receive a loaner car due to I was able to drive it in to the shop. I am disabled and need a good car. I don't think GMC wants it to be known that not only are the customers dissatisfied but that they are allowing them to drive a unsafe vehicle around (knowing that it is not safe) Also the news might get it out that they are taken advantage of the disabled.
#164 of 203 2010 Chevy Equinox
Jul 17, 2013 (10:23 am)
I also have a 2010 Equinox that is sooooo loud!! The engine is ticking and getting worse. It sounds perhaps better to describe as a sewing machine noise. It is a 4 cylinder also. The other issue it keeps having is the air bag maintenance light goes on and off. I did bring it to the dealer and they said they made some adjustments but see nothing wrong. My car has 39944 miles on it. Now this past Sunday the car had a bad fuel smell in it, but being Sunday there were no dealers open. Any suggestions? The fuel smell did go away. The engine noise, not so lucky.
#165 of 203 Bluetooth Functionality
Jul 17, 2013 (11:32 am)
I have a question about my 2012 equinox. we recently upgraded our phones from an HTC g2 and now we have samsung galaxy s 4 phones that are not operating correctly with the Bluetooth function from the radio. From my research I have done thus far, I understand that there is an upgrade to the program that can be downloaded via onstar to solve these connectivity problems. Does anybody have any information about a Technical Service Bulletin that addresses this matter. I want to make sure that the new program for the Bluetooth stack will support my samsung galaxy s 4. my problem is not with teathering the phone but with downloading my address book into the vehicle so it can recognize who I want to call when I initiate a hands free Bluetooth call. I know that General Motors customer service monitors this thread for their information I have a 2012 Chevrolet Equinox LS.
#166 of 203 Re: 2010 Chevy Equinox [luvs2cook2]
Jul 17, 2013 (11:37 am)
Sandie... As far as the the loud ticking goes, take your nox to a reputable shop and have them replace BOTH timing chains and the tensioner. The additional chain is for the water pump and fuel pump. I just pulled mine apart 3 times to figure out that the tensioner (hydro) malfuctioned and wasn't doing its job on the timing chain that stretched more than usual due to GM producing bad/ weak chains. Mine has been running strong since. Also, they just released a recall for the oil life monitor. I have switched from synthetic the normal oil and change oil every 3-4 K now.
#167 of 203 Re: Bluetooth Functionality [rustywer]
Jul 17, 2013 (3:08 pm)
If you send us the last 8-digits of your VIN we can check to see which TSB you are referencing, and better address your concerns. Feel free to also email us at socialmediagm.com [Attn:Amber]. Include your name, VIN, mileage and dealership. We look forward to hearing from you.
GM Customer Care