Last post on Dec 06, 2013 at 3:20 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#124 of 204 Re: excessive water from muffler [gmcustsvc]
Mar 22, 2013 (3:23 am)
Sarah do you actual work for GM? and how would you assist me with my dealership?
#125 of 204 Re: excessive water from muffler [kev403]
Mar 22, 2013 (5:31 am)
Water in muffler is normal. Some cars have more water come out tial pipe then others. Water from tail pipe is whats left from the fuel/air mix after its burned thru the motor. On older cars it ment more water out the tail pipe. The carbrator was ajusted right.
#126 of 204 Re: excessive water from muffler [kev403]
Mar 27, 2013 (4:58 am)
Good morning kev403,
I do work for General Motors (we do use an gm.com email address for private communication as indicated in my last post: socialmediagm.com). What we do as Customer Service Representatives is document that you're having this concern in a file attached to your name and the VIN of your vehicle, we would contact your dealership to get a better feel for what is going on technically, and would stay with you until hopefully the concern is resolved.
GM Customer Service
#127 of 204 Re: 2012 Chevy Equinox - possible transmission issues? [ed_the_equinox]
Mar 28, 2013 (4:32 pm)
Chevy knows there is a problem with the computer chip and all the service bullitens that are out on this.
We bought a 2012 in march of 12. At about 5,000 miles we notice the car was missing slightly in the transmission. We took it to the dealer and they said they could not find anything. We we still would get the problem once in a while. We now have 18,000 miles on it and its in the shop again for the same thing. They said it was the computer chip. The next day they called and said many service bullitens where out on the 2012 equinox transmission. We are no on day 3 as they basiclly rebuilt the trans, No they are waiting to program the computer chip. So don't let them tell you there is nothing wrong. Press the issue. Im so disappointed. Chevy make tuff cars, but when the trans slips at 5,000 miles something is wrong.
#128 of 204 Re: 2012 Chevy Equinox - possible transmission issues? [ed_the_equinox]
Mar 28, 2013 (4:41 pm)
i just hope the rebuilt is as good as a brand new one. I thinking we should ask for a new transmission
#129 of 204 Re: 2012 Chevy Equinox - possible transmission issues? [elite8539]
Mar 29, 2013 (9:39 am)
I'm sorry to hear of this issue. Its certainly important to us that you are completely satisfied with your vehicle. I'm glad that we have the opportunity to make it right for you. Please let me know if I can help:-)
GM Customer Care
#130 of 204 Re: 2012 Chevy Equinox - possible transmission issues? [gmcustsvc]
Mar 30, 2013 (6:00 pm)
We have a 2012 6 cyl. coincidentally purchased in March of 2012 as well. We had some odd transmission slipping in several instances of shifting in and out of park, especially into reverse - right from the start. We also had occasional messages to "Service Stabilitrak" I noticed this occurred when anything at all substantial was put in the rear cargo area. Each time we called the dealership and were told this is normal "adjustment" and to be sure we're not shifting with our foot off the brake etc.
I am very disappointed to learn there are service bulletins out and no one is telling us. We cannot afford to take time off and be without a vehicle - but it looks like we may be headed toward major inconvenience and possible safety issues(?) My other car is a 2013 Equinox. Could there be similar issues with that one as well?
Apr 29, 2013 (11:44 am)
Hi all - I goggled my problem and found this website. My vehicle is jerking and my feet on not even on the gas. It almost made me rear end the car in front of me and caught me so off guard.
Dropped my car off at Chevy Performance this morning in Chapel Hill and they state they can't duplicate it. This is a major safety concern. I have emailed GM customer care today as well.
Service claims there's no service alerts on this problem but you all are reporting numerous alerts. Why don't they just fix it?
#133 of 204 Re: 2012 Chevy Equinox transmission issue [skeet7]
Apr 29, 2013 (1:07 pm)
Call GM directly like I did: 1-800-222-1020