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2012 Chevrolet Equinox

148 messages,  Last post on May 23, 2013 at 2:53 PM

You are in the Chevrolet Equinox Forum.

What is this discussion about? Chevrolet Equinox, SUV

    

Messages Page 12 of 15

#109 of 148 Re: 2012 Chevy Equinox transmission issue [jpf55] by steve_ HOST

Mar 03, 2013 (6:47 am)

Replying to: jpf55 (Mar 03, 2013 6:33 am)
One thing you can do is document the problem with your dealer. Make sure your concerns are noted on the repair order even if they can't reproduce the problem. Then, if there's a fix (or a failure) after warranty, you might be able to get some help from GM, especially since you've been a loyal customer. No guarantees but it won't hurt (other than having to pay the diagnostic fee perhaps).
 
The Secret Warranty

#110 of 148 Re: 2012 Chevy Equinox transmission issue [jpf55] by cmhj2000

Mar 04, 2013 (5:08 am)

Replying to: jpf55 (Mar 03, 2013 6:33 am)
After about a year now, we're having a similar "jerking" issue with our 2012 LS. We only have about 8K miles on ours and is mostly city driven.
 
Have yet to take it in for this "jerking" or hard shift, as I can see where it'll be one of those, "we can't duplicate the problem" stories. However, I will be taking our nox in within a month or so for an oil change and will at that time address and document the issue.
 
One thing ours did, once, and I've not seen it mentioned is this. One day I was coasting down a slight decline to a red light. I put the tranny in neutral but the light suddenly turned green. When I put the shifter back in "D", nothing would happen. The engine would race when I hit the throttle. After 3 or 4 attempts it finally took off.
 
I'll update when and if I have any further info.

#112 of 148 Re: 2012 Chevy Equinox transmission issue [jpf55] by gmcustsvc

Mar 04, 2013 (7:25 am)

Replying to: jpf55 (Mar 03, 2013 6:33 am)
jpf55,
Let us know if you would like for us to document anything for you or if you decide work with a dealership to get this transmission concern checked into. One thing to consider is that it is recommended to have the transmission serviced every 45,000 miles (p. 11-7 of the 2012 Equinox Manual) when the vehicle is driven in more severe circumstances, including hilly or mountainous driving.
  
We can be contacted at socialmediagm.com if you should have any further questions (please include your name, contact information, and the last 8 digits of your VIN with your inquiry).
  
Sarah, GM Customer Service

#113 of 148 Re: 2012 Chevy Equinox - possible transmission issues? [ed_the_equinox] by gmcustsvc

Mar 04, 2013 (9:03 am)

Replying to: ed_the_equinox (Mar 02, 2013 11:47 am)
ed_the_equinox,
Have you already been in contact with customer assistance on this situation?
Sarah, GM Customer Service

#114 of 148 Re: 2012 Chevy Equinox transmission issue [cmhj2000] by gmcustsvc

Mar 04, 2013 (9:34 am)

Replying to: cmhj2000 (Mar 04, 2013 5:08 am)
Looking forward to your update, cmhj2000. If we can check into anything in the meantime, we can be reached at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service

#115 of 148 UPDATE TO 2012 Equinox by ejwinters

Mar 18, 2013 (1:53 pm)

OK...I've given the Equinox time to "get to know me" and as I feared...it doesn't like me!
The other day I was pulling out of a parking lot and was coming to a rolling stop at a stop sign. Noticed there wasn't anything coming and put my foot down on the accelerator and nothing happend. I then left off and then went back down and it finally took off. My sister was with me and she freaked out just a bit..."that scared me" was what I heard.
 
I didn't call the dealership because I've been trying to recreate it so that I will be able to explain to the dealer so that they could experience it.
 
Today...while driving at 60 mpg...the car started making a grinding noise. If I sped up the sound went away but as soon as i went back to 60 mpg...it made the noise again.
 
You could feel the noise as well as hear it (if that makes any sense) it would also drop on power.
 
so back to the dealer it goes in the morning! Hubby is none too happy with my decision in cars. There could be a trade in my future!!
 

#116 of 148 Re: UPDATE TO 2012 Equinox [ejwinters] by gmcustsvc

Mar 19, 2013 (6:05 am)

Replying to: ejwinters (Mar 18, 2013 1:53 pm)
We hope that your visit to the dealership goes well today, ejwinters. Keep us posted on the outcome, and if you should need anything don't hesitate to contact us via email at socialmediagm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service

#117 of 148 Re: 2012 Chevy Equinox - possible transmission issues? [gmcustsvc] by ed_the_equinox

Mar 20, 2013 (8:07 am)

Replying to: gmcustsvc (Mar 04, 2013 9:03 am)
Yes and told me to bring it in for a check but without a code, they can't do anything. I will be taking it in for an oil change soon and will have them give it a look.

#118 of 148 Re: 2012 Chevy Equinox - possible transmission issues? [ed_the_equinox] by gmcustsvc

Mar 20, 2013 (10:28 am)

Replying to: ed_the_equinox (Mar 20, 2013 8:07 am)
Sounds like a plan, ed_the_equinox. Keep us updated!
Sarah, GM Customer Service

Messages Page 12 of 15

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