Last post on Dec 06, 2013 at 3:22 PM
You are in the Mazda CX-5
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Mazda CX-5, SUV
#456 of 499 Paint problem
Sep 18, 2013 (7:49 pm)
2013 CX-5 Grand Touring, bought new on 12/31/12. Has about 7000 miles on it now. I live in suburban area, drive it mostly on the throughway, No gravel roads or construction zones. While detailing for the winter, on close inspection of bumper and hood found hundreds to thousands of small white divits in the clearcoat. This in spite of careful care and keeping waxed with good products, even installing the optional hood deflector. Took it to the dealer who said "not a defect" and directed me to take it up with Mazda Consumer Experience. Mazda opened a case file. Did not call back as promised. When I called them they said the "case was closed" because the dealer found no defect. This in spite of opening the case after the dealer sent me to MCE (customer service). Said I would need to open a new case and get it looked at by an authorized Mazda dealer, same as before, or other.
What DOES constitute a defect, if not thousands of defects in the clearcoat of a car not yet 1 year old? Suggestions of how now to proceed?
#459 of 499 SMS over Bluetooth
Oct 13, 2013 (4:29 pm)
We recently purchased a 2014 CX5 with the tech package/Bose audio. Supposedly the system has a feature that allows you to receive SMS messages on the NAVI screen. we have followed all directions available from Mazda, have no problems connecting my phone via Bluetooth to use the phone or play music through the sound system. However, the Bluetooth phone system is also supposed to be able to download your messages so it can read them to you. Every time I go through the Setup feature to Messages--> Download Messages I receive an error message "Message Download Failed. Please try again later."
for those that want to see how is supposed to work here is a video http://youtu.be/qg-LFDF1-gE
BTW- the cellphone being used (HTC One X) is in the compatible list found on the Mazda website.
any other experiencing this issue?
#460 of 499 Re: Cx5 Vs. Tribute [alender]
Oct 13, 2013 (5:13 pm)
when we started looking at compact SUV's one of my main goals was to have decent handling, gas mileage and day to day tech comforts . This little SUV just begs to pushed around the corners, so much that I wish the GT version was available with Manual tranny.
I recommend the HID lights if you will do a lot of night driving, they are really easy on the eyes.
for its size is very roomy, excellent URBAN SUV. if you are looking for something more attuned for long range driving I would have to recommend the CX9.
#461 of 499 Re: CX-5 Paint [cuvoptions]
Oct 14, 2013 (6:47 pm)
Potential Mazda CX-5 shoppers: BEWARE! Mazda paint is the worst I have seen, and I have had Opel, Nissan, Honda, Toyota, Jeep, GMC, and Saturn. Only 6500 miles on the car and the clear coat is as pockmarked as the face of the moon. Mazda Service manager response: "there's no defect; this is normal wear and tear. I can't do anything for you, I don't know you didn't drive it behind a semi or other truck. You can take it up with Mazda Customer Service if you want." It has been over a month, they closed the file (by accident?), advised me get a second dealer opinion which I did and they shot him down. My 178,000 mileage Jeep paint looks better. My husband's 220,000 mileage Yukon looks better. My Mazda is brand new but embarrassing but look at... and Mazda reiterates "there's no defect."
DO NOT BUY MAZDA. We fall in love with cars before we buy them, then discover what they really are. You Will Get No Help From Mazda.
Wish I'd bought that Subaru.
#462 of 499 Re: CX-5 Paint [bluzone2]
Oct 14, 2013 (7:11 pm)
Its amazing how two people can have 2 different experiences with the same manufacturer. We have put 22,000 miles on our cx 5 and we have no paint issues at all except for a problem from a bad detailing which the dealer fixed for us.
Our friend has had her mazda for 2 years and also has no paint issues.
I could not imagine how a clear coat could have that many things hit it in order for it to look like the face of the moon in 6500 miles. it would have had to be there from the beginning as a factory defect. that is more likely.
I would keep complaigning to mazda customer service.
#463 of 499 Re: CX-5 Paint [bluzone2]
Oct 14, 2013 (7:19 pm)
I started buying Mazda's because I noticed how good the finish was on old protégé's and 626's.I have a CX-5 with the extra cost white and after 12,000 miles don't have a issue with the paint and I live in a State (PA) that decided to tar and chip roads instead of laying down blacktop.That being said,I've read a couple of other comments like yours in the past and I don't have the answer.
#464 of 499 Re: CX-5 Paint [danangme]
Oct 18, 2013 (12:57 pm)
I think you've hit the nail on the head. We bought 2014 CX-5 Touring in the extra-charge Soul Red (my hot wife in her hot red car!) and have had no paint problems whatsoever thus far. I wonder if the difference isn't whatever the upcharge paint gives you that is not in the regular "free" paint color choices. My bet is the upcharge is an additional or thicker coat of clearcoat or a baked enamel type of paint or some similar combination. But our paint is still looking fine.
#465 of 499 Transmission, Engine, Gas Quality and Idle Issues
Nov 17, 2013 (12:54 am)
The general tone of the reviews here on Edmunds are that this car is everything from fun to beautiful to extremely reliable. Yet when I read other Mazda Forums I'm overwhelmed by the number of people finding that the car, especially the 2.5L Touring is finicky at best in terms of gas grades that it will run smoothly on, has an A/T transmission that seems to give a lot of people heartache, idles strangely, revs by itself when its not supposed to and has a number electrical warning light issues that Mazda seems not to want to acknowledge.
So, just in general, seems to have a lot of issues that someone used to Honda CRV reliability and driveability without some kind of steep learning curve would not be used to dealing with.
Any thoughts or experiences from those more knowledgable then I on the subject?