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Any experience with 2012 Chrysler Town & Country?

18 messages,  Last post on Aug 30, 2012 at 9:47 AM

You are in the Chrysler Town & Country/Dodge Grand Caravan Forum.

What is this discussion about? Chrysler Town and Country, Car Buying, Van

Messages Page 3 of 3

#15 of 18 Re: Summary of 2011 T&C maintenance issues [rtracing] by docjj

May 06, 2012 (2:42 pm)

Replying to: rtracing (May 05, 2012 11:59 pm)
This is not acceptable, y'all. This is what I get after buying my first American car? Are you kidding? The car requires laying on the gas to move in reverse -and even more if backing uphill . This is very dangerous because it requires moving very fast while parallel parking or while leaving a parking spot. I go to the dealer tomorrow. I will report.

#16 of 18 Re: Summary of 2011 T&C maintenance issues [rtracing] by docjj

May 07, 2012 (1:30 pm)

Replying to: rtracing (May 05, 2012 11:59 pm)
I went to the dealer today. They said that "the trans fluid flowing from the impeller to the stator can be momentarily interrupted. This interruption causes the perceived shudder. Once vehicle moves above 2-3 MPH, the shudder gradually disappears...."
 
They go on to say "unfortunately there is no repair for this issue."
 
What this has meant for us, in a hilly city, is that we are accelerating in reverse (i.e. into stuff: people, cars, etc.) to get past the "dead zone" or what they call the "interruption." This is very unsafe. It is absolutely wrong that they called it "common" and said other cars will do it too, as if I have never driven before.
 
Chrysler's response via e-mail is that "The information you are seeking is either unavailable or considered proprietary."
 
I am seeking a reversal of our purchase. This is a class action issue.

#17 of 18 Re: Summary of 2011 T&C maintenance issues [docjj] by docjj

May 07, 2012 (5:11 pm)

Replying to: docjj (May 07, 2012 1:30 pm)
After posting message #16, I have softened to a 'wait and see' attitude. I am going to wait for the problem to happen again and also see what else pops up.
 
The positives of the car are just what the automotive press say. First of all, the leather interior is awesome and blows all competitors away. It is very Italian: very sharp with no frilly (e.g. ruffles in the leather) stuff. Second, the cornering is nuts. I actually have fun driving it. Third, it has the soft, insulated ride of a truck. It is a great driving experience being inside this thing. Fourth, I love the boxy exterior styling, which was really well-accented by the minor changes this model year.
 
When I think about pursuing a return of the van, I wonder what I would get instead. There is certainly no minivan that offers that same combination. They all have a car-like ride that I really did not want.
 
We did not even compare it to minivans: we were looking at the Honda Pilot, Mazda CX9, and Toyota Highlander and it still comes out ahead for us. More car for less money.
 
That and, for the first time, I picked up a load at Home Depot without calling a friend.
 
Of course, if the transmission turns out to be a dud, that trumps everything. What we experienced on the night we bought it was straight up dangerous.

#18 of 18 Re: Purchased Touring L for $7,000 Off [docjj] by jhedspeth

Aug 30, 2012 (9:47 am)

Replying to: docjj (Apr 28, 2012 8:00 pm)
I purchased a new 2012 T&C in April also. I only had about 2570 and the transmission went out (front pump and torque converter) Chrysler refused to replace the van or a new transmission. They replace the parts. I also had water leak around windshield they had to repair. Not a happy Chrysler customer any more.

Messages Page 3 of 3

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