Ask the Car People.SM


Any experience with 2012 Chrysler Town & Country?

18 messages,  Last post on Aug 30, 2012 at 9:47 AM

You are in the Chrysler Town & Country/Dodge Grand Caravan Forum.

What is this discussion about? Chrysler Town and Country, Car Buying, Van

Messages Page 3 of 3

#12 of 18 Purchased Touring L for $7,000 Off by docjj

Apr 28, 2012 (8:00 pm)

We purchased a Touring L for $7,000 off of the $34,000 sticker. When I got it home, I had to parallel park on a hill. In reverse, the car "shuddered" as was mentioned earlier. I thought I was crazy, but it did the same thing today. I contacted the dealer and Chrysler. I will let you know what Chrysler does does for me. Any advice?

#13 of 18 Re: Any experience with 2012 Chrysler Town & Country? [dave415] by reddog1473

Apr 29, 2012 (9:12 pm)

Replying to: dave415 (Feb 18, 2012 7:55 pm)
Looking at the the 2012 T&C Touring-L with the below options. I have a Chrysler Affiliate number so i know I will get a discount. How did your deal breakdown? Any tricks to get a good deal? Did yours van have these options? What do you think of the van? Good / Bad? appreciate the help!
 
760N package
Power Sunroof
Dual Screen DVD Entertainment Package
Driver Convenience group

#14 of 18 Re: Summary of 2011 T&C maintenance issues [arasheed2010] by rtracing

May 05, 2012 (11:59 pm)

Replying to: arasheed2010 (Jan 23, 2012 11:43 am)
Response to arasheed2010's question (post #2)
 
4- Car jerking when in ECON
 
Have the same "problem". Dealer says it's "normal" DUH! Even an non mechanic knows that a transmission clunking, jerking will eventually break. Dealer also says that if this happens in non-econ mode then it's a problem that they will/can fix. If it gets damage, it can be fixed since it's under warranty, so what happens when it breaks after the warranty? What an idiot. But most people in forums say a re-flash will help or fix the problem. Next move is tyr another dealer and see what they say. See link below for more details.
 
http://forum.chryslerminivan.net/showthread.php/23742-2011-Chrysler-Town-amp-Cou- ntry-Limited-Transmission-Problems#post229530
 
Anybody else having the same issue and was there any resolution?

#15 of 18 Re: Summary of 2011 T&C maintenance issues [rtracing] by docjj

May 06, 2012 (2:42 pm)

Replying to: rtracing (May 05, 2012 11:59 pm)
This is not acceptable, y'all. This is what I get after buying my first American car? Are you kidding? The car requires laying on the gas to move in reverse -and even more if backing uphill . This is very dangerous because it requires moving very fast while parallel parking or while leaving a parking spot. I go to the dealer tomorrow. I will report.

#16 of 18 Re: Summary of 2011 T&C maintenance issues [rtracing] by docjj

May 07, 2012 (1:30 pm)

Replying to: rtracing (May 05, 2012 11:59 pm)
I went to the dealer today. They said that "the trans fluid flowing from the impeller to the stator can be momentarily interrupted. This interruption causes the perceived shudder. Once vehicle moves above 2-3 MPH, the shudder gradually disappears...."
 
They go on to say "unfortunately there is no repair for this issue."
 
What this has meant for us, in a hilly city, is that we are accelerating in reverse (i.e. into stuff: people, cars, etc.) to get past the "dead zone" or what they call the "interruption." This is very unsafe. It is absolutely wrong that they called it "common" and said other cars will do it too, as if I have never driven before.
 
Chrysler's response via e-mail is that "The information you are seeking is either unavailable or considered proprietary."
 
I am seeking a reversal of our purchase. This is a class action issue.

#17 of 18 Re: Summary of 2011 T&C maintenance issues [docjj] by docjj

May 07, 2012 (5:11 pm)

Replying to: docjj (May 07, 2012 1:30 pm)
After posting message #16, I have softened to a 'wait and see' attitude. I am going to wait for the problem to happen again and also see what else pops up.
 
The positives of the car are just what the automotive press say. First of all, the leather interior is awesome and blows all competitors away. It is very Italian: very sharp with no frilly (e.g. ruffles in the leather) stuff. Second, the cornering is nuts. I actually have fun driving it. Third, it has the soft, insulated ride of a truck. It is a great driving experience being inside this thing. Fourth, I love the boxy exterior styling, which was really well-accented by the minor changes this model year.
 
When I think about pursuing a return of the van, I wonder what I would get instead. There is certainly no minivan that offers that same combination. They all have a car-like ride that I really did not want.
 
We did not even compare it to minivans: we were looking at the Honda Pilot, Mazda CX9, and Toyota Highlander and it still comes out ahead for us. More car for less money.
 
That and, for the first time, I picked up a load at Home Depot without calling a friend.
 
Of course, if the transmission turns out to be a dud, that trumps everything. What we experienced on the night we bought it was straight up dangerous.

#18 of 18 Re: Purchased Touring L for $7,000 Off [docjj] by jhedspeth

Aug 30, 2012 (9:47 am)

Replying to: docjj (Apr 28, 2012 8:00 pm)
I purchased a new 2012 T&C in April also. I only had about 2570 and the transmission went out (front pump and torque converter) Chrysler refused to replace the van or a new transmission. They replace the parts. I also had water leak around windshield they had to repair. Not a happy Chrysler customer any more.

Messages Page 3 of 3

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement