Last post on Jul 09, 2012 at 6:36 AM
You are in the Subaru B9 Tribeca
What is this discussion about?
Subaru B9 Tribeca, Subaru Tribeca, SUV
#7 of 11 Re: black screen 06 tribeca [cpizzle]
Apr 02, 2012 (3:31 pm)
it's an issue with all Tribecas, there is something wrong with the motherboard not the DVD disk. I contacted the headquarters at Cherry Hill, NJ and told them about the problem. Mine was doing the same thing on 2008 model. After the dealer did several attempts nothing fixed it. Headquarters advised dealer to take it off and send it to them, of course free of charge. After about 2-3 weeks I got it back and ever since has not done it again, works perfectly. I dont know if its new unit or the same fixed. The day I went back to get it installed there were 2 more guys with tribecas and all claimed having the same issue with their navi. One of them had a brand new one 2011 2-3 weeks old and was very pissed with the same problem. Bottom line speak to headquarters and have them order your local deal to remove it.
#8 of 11 Re: black screen 06 tribeca [ttentelh]
Jul 08, 2012 (9:26 am)
I read about your experience regarding the usual problem with tribeca NAV and how subary recongnize the problem and fixed/replaced it without charge.
I live in Argentina and I have a 2008 tribeca and my Nav is having the same problem that you described.
As I understand Subaru replaced or fixed the Nav unit unless it was exceded the warranty time.
Do you received any information from Subaru or something else that may help me here to present to Subaru reps to get the same result as you??
Thanks in advance for your help.
#9 of 11 Re: black screen 06 tribeca [sergio12]
Jul 09, 2012 (5:37 am)
First you have to notify Subaru's headquarters to open a ticket. Explain what the problem is, then you have to make an appoinment with the dealer that services Subaru in your country. Subaru dealer needs to gets authorization that headquarters will cover the cost so you won't pay anything for the work. The dealer will remove your whole screen and send it to Subaru for service or replacement. Mine took about 2-3 weeks until i got notified that was returned. After got it back no more issues.
#10 of 11 Re: black screen 06 tribeca [ttentelh]
Jul 09, 2012 (5:46 am)
Thanks a lot for your prompt answer.
Do you have headquarters contact information to send the request of repairment ?? or how to get it ?
#11 of 11 Re: black screen 06 tribeca [sergio12]
Jul 09, 2012 (6:36 am)
visit subaru in your country or google it