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TRIBECA 2008 NAV SCREEN BLACK

11 messages,  Last post on Jul 09, 2012 at 7:36 AM

You are in the Subaru B9 Tribeca Forum.

What is this discussion about? Subaru B9 Tribeca, Subaru Tribeca, SUV

Messages Page 2 of 2

#5 of 11 Re: black screen 06 tribeca [cardoctc] by ttentelh

Jan 28, 2012 (7:51 am)

Replying to: cardoctc (Jan 23, 2012 5:26 am)
I dropped my car at the subaru, I had already contacted subaru headquarers and reported the problem. The are in contact with the dealer. Dealer removed the screen and sent it to subaru, expenses covered by subaru. Will take about 2 weeks for results. I will keep you posted with any updates.

#6 of 11 Re: black screen 06 tribeca [ttentelh] by cpizzle

Apr 02, 2012 (3:36 pm)

Replying to: ttentelh (Jan 28, 2012 7:51 am)
Hi guys...any updates? I have a 07 with the same symptoms plus a few more. Occasionally I get the subaru screen and then black screen/flashing lights. Other times I get the normal warning/OK screen scrunched up to the left and the backup camera has a black line down the middle of it. It started around December when the weather got cold. I thought maybe the disk was fogging due to moisture but the disk looked fine. I removed the screen and refitted the connections to the unit but no change. BTW, I have the rear DVD which works fine but once the screen goes black you cannot see it the front screen. Would like to know what the dealer came back with and if it corrected the problem.
 
Thanks

#7 of 11 Re: black screen 06 tribeca [cpizzle] by ttentelh

Apr 02, 2012 (4:31 pm)

Replying to: cpizzle (Apr 02, 2012 3:36 pm)
it's an issue with all Tribecas, there is something wrong with the motherboard not the DVD disk. I contacted the headquarters at Cherry Hill, NJ and told them about the problem. Mine was doing the same thing on 2008 model. After the dealer did several attempts nothing fixed it. Headquarters advised dealer to take it off and send it to them, of course free of charge. After about 2-3 weeks I got it back and ever since has not done it again, works perfectly. I dont know if its new unit or the same fixed. The day I went back to get it installed there were 2 more guys with tribecas and all claimed having the same issue with their navi. One of them had a brand new one 2011 2-3 weeks old and was very pissed with the same problem. Bottom line speak to headquarters and have them order your local deal to remove it.

#8 of 11 Re: black screen 06 tribeca [ttentelh] by sergio12

Jul 08, 2012 (10:26 am)

Replying to: ttentelh (Apr 02, 2012 4:31 pm)
Dear Cpizzle,
 
I read about your experience regarding the usual problem with tribeca NAV and how subary recongnize the problem and fixed/replaced it without charge.
 
I live in Argentina and I have a 2008 tribeca and my Nav is having the same problem that you described.
 
As I understand Subaru replaced or fixed the Nav unit unless it was exceded the warranty time.
 
Do you received any information from Subaru or something else that may help me here to present to Subaru reps to get the same result as you??
 
Thanks in advance for your help.
 
Sergio.

#9 of 11 Re: black screen 06 tribeca [sergio12] by ttentelh

Jul 09, 2012 (6:37 am)

Replying to: sergio12 (Jul 08, 2012 10:26 am)
First you have to notify Subaru's headquarters to open a ticket. Explain what the problem is, then you have to make an appoinment with the dealer that services Subaru in your country. Subaru dealer needs to gets authorization that headquarters will cover the cost so you won't pay anything for the work. The dealer will remove your whole screen and send it to Subaru for service or replacement. Mine took about 2-3 weeks until i got notified that was returned. After got it back no more issues.

#10 of 11 Re: black screen 06 tribeca [ttentelh] by sergio12

Jul 09, 2012 (6:46 am)

Replying to: ttentelh (Jul 09, 2012 6:37 am)
Thanks a lot for your prompt answer.
Do you have headquarters contact information to send the request of repairment ?? or how to get it ?
 
thanks again.

#11 of 11 Re: black screen 06 tribeca [sergio12] by ttentelh

Jul 09, 2012 (7:36 am)

Replying to: sergio12 (Jul 09, 2012 6:46 am)
visit subaru in your country or google it

Messages Page 2 of 2

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