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Problems with the Edmunds website? Post them here…

102 messages,  Last post on Jun 19, 2013 at 5:48 AM

You are in the Edmunds Support Questions & Issues Forum.

What is this discussion about? Car Buying, Car Comparisons, Car Financing, Car Leasing, Car Selling, Car Values, Car Warranties, Certified Used (CPO), True Market Value (TMV)

    

Messages Page 4 of 11

#23 of 102 Re: Appraise a used car - can't select options [pollfab] by Stever@Edmunds HOST

Jun 16, 2012 (9:41 am)

Replying to: pollfab (Jun 16, 2012 9:30 am)
Multiple computers on your home network? Or on computers elsewhere, like a neighbors or one at your library? Are you having any issues with getting TMV on cars under the New Cars tab?
 
If it's just at your home, try resetting the modem or router by powering off for a minute or two.
 
Some browsers have a compatibility mode that you can try. Or maybe you have your privacy settings set too restrictive.
 
If that doesn't help you can contact us link at the bottom of the page and someone will work with you by email. You'll need to provide as much info as you can, like your operating system, browser, etc.

#24 of 102 Issues by graphicguy

Jul 17, 2012 (2:34 pm)

As I'm sure you're aware by now, we're having huge difficulties logging in, as well as trying to browse and replay on the forums. Sounds like a total code re-write is in order.....and very soon.

#25 of 102 Re: Issues [graphicguy] by Karen@Edmunds HOST

Jul 19, 2012 (12:45 pm)

Replying to: graphicguy (Jul 17, 2012 2:34 pm)
We are very well aware of the recent issues you've mentioned. Our IT is diligently working to determine the cause and resolve the problems asap. Sorry for the inconvenience!

#26 of 102 Site hard to use and annoying. Sections keep jumping around because of ads by hfirst

Aug 04, 2012 (9:46 am)

I have to say I've always liked your site but I no longer am telling people to use this hard site. I load the site, some sections draw, but then the site is not done rednering yet, but I see what I want and I click, but then the section moves on me right then, and I clicked the wrong thing.
 
And I "think" you are doing it intentionally cause sometimes that wrong thing is an "Ad". Other times, it's the wrong car model.
 
Whatever you are doing, it's really annoying.

#27 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [hfirst] by Karen@Edmunds HOST

Aug 06, 2012 (1:41 pm)

Replying to: hfirst (Aug 04, 2012 9:46 am)
Sorry for the problems you're experiencing. Is this in Forums only or are you referring to all areas of the site in general?

#28 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [KarenS] by hfirst

Aug 06, 2012 (2:05 pm)

Replying to: Karen@Edmunds (Aug 06, 2012 1:41 pm)
I am referring to your regular site where one browses new cars, prices, reviews, etc. I am using IE8.
 
1) For example, I go to home page, click on a brand in the lower section brand by make, I see MDX, I go to click, oh, wait, darn, the site just shifted everything down, and now I clicked on ILX instead. Aaaarggh.
 
2) Now, instead go and drill down into bmw 3 series sedan. Same problem here, models popup, I see 2013, I goto to click, but right when I clicked, the models shifted down and I'm on 2012.
 
3) Dril down into the wrong 2012, and now that page AGAIN, constant shifting. I want to click but the page shifts down as you render that ad above the product header.

#29 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [hfirst] by Stever@Edmunds HOST

Aug 06, 2012 (4:28 pm)

Replying to: hfirst (Aug 06, 2012 2:05 pm)
I see that sometimes on various web sites. It's like the page jumps just when I'm ready to mouse click. Moving the mouse down seems to make some pages shift down. My problem is random though and intermittent, so I can't just reproduce it to break it.
 
Haven't really researched to see what the issue could be (I'm using IE10 and an older Microsoft Intellimouse, so I figure it's just a driver issue with older hardware and "beta" software). Anyway, you may want to see if there's a newer driver for your mouse and see if that helps.

#30 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [steve_] by hfirst

Aug 06, 2012 (8:15 pm)

Replying to: Stever@Edmunds (Aug 06, 2012 4:28 pm)
The issue IS edmunds. Load the page, the ads are not there, most of the page has drawn, and a short while later the ADS finally pop in, draw and resizes their area and push everything down.

#31 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [hfirst] by Stever@Edmunds HOST

Aug 07, 2012 (5:48 am)

Replying to: hfirst (Aug 06, 2012 8:15 pm)
I dunno; there are a gazillion possible hardware/software combinations out there and some combos result in weird conflicts sometimes. If this was a common problem on the site, we'd be inundated with other complaints.
 
Can you try a different computer and reproduce the issue?

#32 of 102 Re: Site hard to use and annoying. Sections keep jumping around because of ads [steve_] by hfirst

Aug 07, 2012 (6:07 am)

Replying to: Stever@Edmunds (Aug 07, 2012 5:48 am)
I've tried three different computers AND IE AND FireFox.
 
Goto your home page and click, Acura under "Browse by Make", the next page has a delay before that acura ad pops in underneath the breadcrumb trail at the top and just above the "New Acura Models" header.
 
For you, at what point does this acura ad render?
 
For me, on xp or win7, ie or firefox, it's always the same result, the ads render last, the page is not preassigning space to the ads, and so the page experience is horrible as things jump around.
 
For me, it doesn't render immediately and the browser hasn't assigned space to it. Then after the ad pops in, everything beneath it moves down.

Messages Page 4 of 11

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