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Problems with the Edmunds website? Post them here…

88 messages,  Last post on Apr 30, 2013 at 10:12 AM

You are in the Edmunds Support Questions & Issues Forum.

What is this discussion about? Car Buying, Car Comparisons, Car Financing, Car Leasing, Car Selling, Car Values, Car Warranties, Certified Used (CPO), True Market Value (TMV)

    

Messages Page 3 of 9

#18 of 88 Re: Fix it! [andys120] by KarenS HOST

Feb 29, 2012 (8:03 am)

Replying to: andys120 (Feb 26, 2012 8:29 am)
I fully sympathize with your frustration. It's been a battle and our techs are trying to determine where the problem lies. We appreciate your patience as we work to resolve the issue.

#19 of 88 Appraise a used car - can't select options by davidkaye

May 01, 2012 (4:27 pm)

I've been using Edmunds for years to appraise used cars and recommend the website to others regularly. Recently, I tried to appraise several used cars; when I get to the step "Select Colors & Options" I can select a color, but not options. I've tried multiple times with many different car makes and models, but no luck. This used to be a simple process on the Edmunds website - what has happened?

#20 of 88 Re: Appraise a used car - can't select options [davidkaye] by steve_ HOST

May 01, 2012 (6:02 pm)

Replying to: davidkaye (May 01, 2012 4:27 pm)
Worked for me just now appraising my old '99 minivan (ouch!). Try clearing your browser cache; if that doesn't help, recycling the power on your router or modem sometimes helps issues like this.

#22 of 88 Re: Appraise a used car - can't select options [steve_] by pollfab

Jun 16, 2012 (9:30 am)

Replying to: steve_ (May 01, 2012 6:02 pm)
This doesn't work for me either. I've cleared the cache and tried accessing it on multiple computers.

#23 of 88 Re: Appraise a used car - can't select options [pollfab] by steve_ HOST

Jun 16, 2012 (9:41 am)

Replying to: pollfab (Jun 16, 2012 9:30 am)
Multiple computers on your home network? Or on computers elsewhere, like a neighbors or one at your library? Are you having any issues with getting TMV on cars under the New Cars tab?
 
If it's just at your home, try resetting the modem or router by powering off for a minute or two.
 
Some browsers have a compatibility mode that you can try. Or maybe you have your privacy settings set too restrictive.
 
If that doesn't help you can contact us link at the bottom of the page and someone will work with you by email. You'll need to provide as much info as you can, like your operating system, browser, etc.

#24 of 88 Issues by graphicguy

Jul 17, 2012 (2:34 pm)

As I'm sure you're aware by now, we're having huge difficulties logging in, as well as trying to browse and replay on the forums. Sounds like a total code re-write is in order.....and very soon.

#25 of 88 Re: Issues [graphicguy] by KarenS HOST

Jul 19, 2012 (12:45 pm)

Replying to: graphicguy (Jul 17, 2012 2:34 pm)
We are very well aware of the recent issues you've mentioned. Our IT is diligently working to determine the cause and resolve the problems asap. Sorry for the inconvenience!

#26 of 88 Site hard to use and annoying. Sections keep jumping around because of ads by hfirst

Aug 04, 2012 (9:46 am)

I have to say I've always liked your site but I no longer am telling people to use this hard site. I load the site, some sections draw, but then the site is not done rednering yet, but I see what I want and I click, but then the section moves on me right then, and I clicked the wrong thing.
 
And I "think" you are doing it intentionally cause sometimes that wrong thing is an "Ad". Other times, it's the wrong car model.
 
Whatever you are doing, it's really annoying.

#27 of 88 Re: Site hard to use and annoying. Sections keep jumping around because of ads [hfirst] by KarenS HOST

Aug 06, 2012 (1:41 pm)

Replying to: hfirst (Aug 04, 2012 9:46 am)
Sorry for the problems you're experiencing. Is this in Forums only or are you referring to all areas of the site in general?

Messages Page 3 of 9

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