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Problems with the Edmunds website? Post them here…

88 messages,  Last post on Apr 30, 2013 at 10:12 AM

You are in the Edmunds Support Questions & Issues Forum.

What is this discussion about? Car Buying, Car Comparisons, Car Financing, Car Leasing, Car Selling, Car Values, Car Warranties, Certified Used (CPO), True Market Value (TMV)

    

Messages Page 3 of 10

#15 of 88 Fix it! by andys120

Feb 24, 2012 (3:31 pm)

The site is an order of magnitude harder to access and slower than any of the many I visit regularly, surely Edmund's can do better in the second decade of the 21st century.
 
It's been running sloooow for weeks.

#16 of 88 Re: Fix it! [andys120] by steve_ HOST

Feb 24, 2012 (4:42 pm)

Replying to: andys120 (Feb 24, 2012 3:31 pm)
Please send in an email via the Help link (under the Contact Us section) with your details. Thanks!

#17 of 88 Re: Fix it! [steve_] by andys120

Feb 26, 2012 (8:29 am)

Replying to: steve_ (Feb 24, 2012 4:42 pm)
Tried it, no reply. Still having problems w sign-in and slow loading but working better this AM.

#18 of 88 Re: Fix it! [andys120] by KarenS HOST

Feb 29, 2012 (8:03 am)

Replying to: andys120 (Feb 26, 2012 8:29 am)
I fully sympathize with your frustration. It's been a battle and our techs are trying to determine where the problem lies. We appreciate your patience as we work to resolve the issue.

#19 of 88 Appraise a used car - can't select options by davidkaye

May 01, 2012 (4:27 pm)

I've been using Edmunds for years to appraise used cars and recommend the website to others regularly. Recently, I tried to appraise several used cars; when I get to the step "Select Colors & Options" I can select a color, but not options. I've tried multiple times with many different car makes and models, but no luck. This used to be a simple process on the Edmunds website - what has happened?

#20 of 88 Re: Appraise a used car - can't select options [davidkaye] by steve_ HOST

May 01, 2012 (6:02 pm)

Replying to: davidkaye (May 01, 2012 4:27 pm)
Worked for me just now appraising my old '99 minivan (ouch!). Try clearing your browser cache; if that doesn't help, recycling the power on your router or modem sometimes helps issues like this.

#22 of 88 Re: Appraise a used car - can't select options [steve_] by pollfab

Jun 16, 2012 (9:30 am)

Replying to: steve_ (May 01, 2012 6:02 pm)
This doesn't work for me either. I've cleared the cache and tried accessing it on multiple computers.

#23 of 88 Re: Appraise a used car - can't select options [pollfab] by steve_ HOST

Jun 16, 2012 (9:41 am)

Replying to: pollfab (Jun 16, 2012 9:30 am)
Multiple computers on your home network? Or on computers elsewhere, like a neighbors or one at your library? Are you having any issues with getting TMV on cars under the New Cars tab?
 
If it's just at your home, try resetting the modem or router by powering off for a minute or two.
 
Some browsers have a compatibility mode that you can try. Or maybe you have your privacy settings set too restrictive.
 
If that doesn't help you can contact us link at the bottom of the page and someone will work with you by email. You'll need to provide as much info as you can, like your operating system, browser, etc.

#24 of 88 Issues by graphicguy

Jul 17, 2012 (2:34 pm)

As I'm sure you're aware by now, we're having huge difficulties logging in, as well as trying to browse and replay on the forums. Sounds like a total code re-write is in order.....and very soon.

Messages Page 3 of 10

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