Last post on May 28, 2013 at 4:28 PM
You are in the GMC Terrain
What is this discussion about?
GMC, Fuel Efficiency (MPG), SUV
#20 of 44 Re: Never Again Will I Buy A GMC After The Terrain [amburkes]
Nov 24, 2012 (7:34 am)
Good morning amburkes,
We're sorry to hear that you are not satisfied with the fuel economy you are getting with your Terrain.
The fuel economy estimates are based on results of tests required by the U.S. Environmental Protection Agency (EPA). These tests are used to certify that vehicles meet the federal emissions and fuel economy standards. Manufacturers test pre-production prototypes of the new vehicle models and submit the test results to EPA. EPA re-tests about 10% of vehicle models to confirm the manufacturer's results. The vehicles are driven by a professional driver under controlled laboratory conditions, on an instrument similar to a treadmill. These procedures ensure that each vehicle is tested under identical conditions; therefore, the results can be compared with confidence.
The EPA's fuel economy estimates are designed to allow consumers to comparison shop. Your fuel economy will almost certainly vary from EPA's fuel economy rating. This is based on a number of factors, such as weather, road conditions, driving and maintenance habits, and the use of air conditioning. For more information on how your fuel economy can vary, or tips to improve your fuel economy, please visit "Your MPG Will Still Vary" and "Gas Mileage Tips" on www.fueleconomy.gov.
Sarah, GM Customer Service
#21 of 44 Re: Never Again Will I Buy A GMC After The Terrain [gmcustsvc]
Mar 27, 2013 (5:35 pm)
Like most Terrain Drivers I cannot get any where near the mileage displayed on the car and advertised in all the media ads. Simply put, this vehicle does not get 32 MPG on the highway. I have owned numerous vehicles, mostly GM and have ALWAYS achieved the mileage posted on the sticker and more. So what's the dealio GM? You know you have a problem. Why can't you admit it take it on the chops like Hyundai and reimburse owners of the vehicle and the Chevy Equinox? Even the dealers I spoke to warned my not to expect the mileage on the sticker. Based on my past history I thought they were fools. No more, it was me that was fooled. The service people say the same thing. They have no idea why the vehicle does not get the mileage as advertised.
It probably has something to do with government buyout. The old stand on your own two feet GM built vehicles that performed. My 2012 SLE FWD 4 Cyl is very disappointing. I have seen it get up to 28 but that's about the best I can expect.
#22 of 44 Re: Never Again Will I Buy A GMC After The Terrain [technojunkie1]
Mar 27, 2013 (5:47 pm)
I agree - however, GM did a consumption test on my 2011 FWD 4 cyl and guess what? The dealer said it does 38.8 mpg! I think you need to bring to Quakertown, PA, Star GMC - they obviously know something that you or I do not know. I would like to know where the gas is going - I guess it is leaking out somewhere since I can only get 27.5 mpg under the BEST of conditions.
By the way, I never get a response from GMC on this website; guess they don't like me making fun of their poor gas mileage. I love my Toyota Camry Hybrid - 95,000 miles and it still gets 38 - 41 mpg! Too bad we bought the GMC in a weak moment - now we are STUCK with it. Nobody wants them!
The best part - GMC believed the dealer's number! Isn't that interesting!
#23 of 44 GMC Terrain is a waste of money
Mar 31, 2013 (3:50 pm)
I reluctantly purchased my 2012 GMC Terrain SLT-2 in July 2013 and have been trying to get rid of it for months. I will never purchase another GMC. My two biggest complaints are the blind spots and the gas mileage. What a joke on the gas mileage! I have yet to have a tank of gas where I average over 27 miles (estimating high) per gallon when driving mostly on the highway. I usually average about 20 mpg, and that includes highway driving on a regular basis. I track my fuel purchases and there is no cost-benefit to owning the Terrain. The in-city mpg estimates are a joke. I put a 5-figures down-payment on my vehicle and after having it only 3 months I would have only gotten about $3,000 over what I owe on a trade-in. That was with less than 3,000 miles on it.
I regret EVER going to the GMC dealer and considering the Terrain. It will be a happy day when I no longer have to look at that car in my driveway.
#24 of 44 Re: GMC Terrain is a waste of money [roonierella]
Apr 01, 2013 (4:00 am)
Ah yes - another satisfied Terrain owner! I share your pain - it is a worthless piece of ???.
The good news - I received a card in the mail to "test drive" a GMC and get a $50 gift card. I went right away - drove the Terrain and expressed my dissatisfaction to the salesperson (who was very nice.) I am so happy - I was able to recoup $50 of this miserable investment!
Just remember - my dealer said I get 38.8 mpg! Star GMC, Quakertown, PA - that is the place to check it out! I just can't imagine where the gas goes - guess it evaporates!!!
#25 of 44 Re: GMC Terrain is a waste of money [roonierella]
Apr 01, 2013 (1:08 pm)
"I reluctantly purchased my 2012 GMC Terrain SLT-2 in July 2013 ..."
#26 of 44 Consumers only
Apr 13, 2013 (2:07 pm)
I am puzzled as to why "Sarah" from GM Customer Service posts here? Aren't these forums for consumers? I have read a lot of consumer comments about many vehicles on Edmunds and I haven't seen other car makers reps making comments.
We don't need to hear "I'm sorry you are not satisfied....." over and over.
I would prefer if the car companies stayed off of these threads.
#27 of 44 Re: Consumers only [lefty54]
Apr 13, 2013 (3:46 pm)
I think it's great that GM customer service is on here. Most of these forums are sought out by people that aren't happy. If you can have some help by GM all the better.
After 3 years my SLT2 V6 AWD Terrain with 46,000 miles continues to be great. I am very happy with my car. I tire of people trashing the car as junk, etc. Mine has been good so far and I am happy.
Most happy people do not seek these forums.
#28 of 44 GMC Terrain NEVER gets the MPG they claim!
May 07, 2013 (8:46 pm)
I have had the Terrain for almost 3 months and I never even come close to getting the MPG that GMC claims the Terrain gets. The best I have ever gotten was 23.2 and that was on a road trip with all highway miles. I used to have a hybrid escape until my husband totalled it so I know how to drive a car to maximize gas mileage. I looked for a replacement for months for a SUV or crossover with good gas mileage. I finally decided on the 2012 4cyl FWD GMC Terrain because it claimed to get 32 MPG on the highway. I typically average about 18-20 MPG. I would have NEVER purchased this car if I had known that I would never come close to the estimated MPG. I will never buy a GMC again...they are dishonest. Sign me up for the class action!
#29 of 44 Re: GMC Terrain NEVER gets the MPG they claim! [mea5]
May 10, 2013 (2:23 pm)
Yes - it is true. This vehicle does not come close to the "quoted" mpg. It is a classic GM ripoff. They still advertise it this way - I can't get that kind of mileage going downhill!
It will be a happy day when I get rid of it. Unfortunately, I own the 2011 vehicle and now I am stuck until it depreciates to some number I can live with.