Last post on Oct 31, 2013 at 6:10 AM
You are in the Ford Explorer
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Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Entertainment System, SUV
#44 of 88 People cannot hear me when I use phone
Nov 16, 2012 (1:23 pm)
I just took possession of a new 2013 Ford Explorer yesterday. I love it, with one exception. I use an iPhone 4s and had no trouble syncing my phone with the system. Unfortunately, whenever I use the phone feature, everyone I have talked to has had similar comments including "you sound like you're sitting in the back of the truck and the microphone is in front", "you sound like the microphone is covered with wax paper", "you sound like you're inside of a barrel", and "you sound like you're miles away". I've also noticed that the phone cuts in and out through the system, even though the connection on the iPhone is not compromised. We have found this to be true on two different iPhones, mine and the owner of the dealership who is also a friend. Today we tested a droid, and everyone we called said we were crystal clear. Any ideas why none of the iPhones are understandable?
#45 of 88 Re: Was anyone else lied to? [explorerx4]
Nov 16, 2012 (5:45 pm)
The poor microphone sound was one of the many problems I encountered with an IPhone 4. That was the smallest problem I had with MFT. Have you given the Bluetooth Media a workout yet? Mine nervier worked properly. It was like starting all over each day I turned on the Bluetooth and USB ports. Mixed messages would say "searching for phone" and lock up while on the same screen it showed it was connected. I would touch " my services" for directions I had already uploaded and had maybe a 50percent chance of the download failing. I have had inboard nav and turn by turn from MFT and found the turn by turn perfect and always up to date for a fraction of the nav original cost and updates
Good luck with the media as mine never worked.
Nov 19, 2012 (4:53 pm)
A reporter would like to speak to car owners who use Chrysler Uconnect, Cadillac CUE or Ford's MyFord/MyLincoln Touch. If you use any of these telematics systems, please send your daytime contact information to predmunds.com no later than November 20, 2012 at 1 p.m. PT/4 p.m. ET.
#47 of 88 next update December 10
by Stever@Edmunds HOST
Nov 29, 2012 (7:13 pm)
"Ford is extending the warranty and offering another upgrade that enhances the voice-recognition and navigation technology on its much-criticized MyFord Touch infotainment system, Mark Fields, soon to be the automaker's chief operating officer, told reporters Wednesday at the Los Angeles Auto Show.
The warranty on the MyFord Touch system will now last for five years, up from three years. MyLincoln Touch will carry a six-year warranty, said Ford spokesman Alan Hall."
Ford to extend warranty, update software for MyFord Touch (Detroit Free Press)
#48 of 88 Re: Phones [dave_cheslow]
Dec 04, 2012 (7:10 am)
Hello all of you people like me who have been told by Ford Customer Service that all of the problems we have encountered with Ford Touch and Sync were our imagination, phones, updates and any other garbage to appease you. The CEO of Ford has waved him wand and extended your warranties to 5 years ! What is that supposed to do, extend the aggravation and frustration? Maybe he has heard people say how dangerous it must be to have buyers driving around with a control system that is defective. What about the 40k plus and total waste of time dealing with Customer Service, not the dealer, Ford Corporate? If this forum allows me I will publish their names and contact information for the benefit of all of you unfortunates like me. I only hope that I get contacted by someone at Ford corporate to make me whole for my time, money and incredible frustration.
I believe Ford owes us. When I purchased my 2012 Explorer Limited not one person at the dealership told me about all of the problems they have been experiencing. Not even a mention. That Is criminal to me to knowingly market and sell anything that simply put doesn't work!
So now the Wizard of Oz steps in and grants an extended warranty due to their issues! Are you kidding me? Have they fixed it? No they have not. What a joke!
Can you spell class action? Ford management please respond.
Dec 04, 2012 (12:37 pm)
I was contacted by a reporter for Bloomberg Business Week and I am quoted in an article about the Ford technology problems. It seems Ford is the worst of all the companies because they rushed the system without thorough testing. The link is http://bloom.bg/YOBKhU . Now my vehicle is at the dealer.....again. This time Ford customer service is all over it. They say they are replacing the APIM or whatever and also replacing the SD nav card, as well as doing the software update. We'll see.
#50 of 88 Re: My Ford Touch [dave_cheslow]
by Stever@Edmunds HOST
Dec 04, 2012 (1:11 pm)
#51 of 88 Re: My Ford Touch [steve_]
Dec 07, 2012 (9:15 am)
Ford customer service, Allison and Heather, really took an interest in helping me resolve the problems. My dealer, Englewood Ford in Englewood , NJ worked on the car this week. They replaced the APIN unit(whatever that is) installe a new SD Nav card and did the most recent software update. I am happy to report that MFT is so far working great! I would advise anyone having trouble with MFT to call the customer service number in your manual and let them help you.
#53 of 88 Re: People cannot hear me when I use phone [chief4501]
Jan 12, 2013 (7:17 am)
I have an iPhone 4S and have not had any issues with it. I had read this review prior to taking possession of my 2013 Explorer so I made sure to ask my wife if I sounded normal when I called her via the Sync and she said she heard me just fine. Sorry to hear you are having issues with yours. I've only had the vehicle for a week now so call quality might possibly degrade over time. I will keep an ear out for that.