Last post on Oct 31, 2013 at 6:10 AM
You are in the Ford Explorer
What is this discussion about?
Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Entertainment System, SUV
#41 of 88 Was anyone else lied to?
Nov 15, 2012 (8:31 am)
I bought my 2012 Explorer XLT in October 2011. At the time they didn't have one in stock with a navigation system in a color I liked. The one I bought has the MyFordTouch system but no navigation system. I was told by the salesman and the accessories representative that I could upgrade the MFT with navigation when it becomes available. I checked in with them every couple of months and was always told it's not available yet. This past week I stopped in and was told that Ford has decided not to allow people to upgrade their MFT with navigation. If you want navigation you have to buy it with the vehicle.
I have a Garmin but I prefer a built-in system. I'm furious about this. I would not have bought the vehicle at all if I know about this. There are already so many problems with the MFT in my Explorer. Right now it doesn't work at all. The dealership says the SYNC module is bad and they have to order one. WHY DON'T THEY STOCK PARTS THAT OBVIOUSLY CRASH?
As soon as possible, I'm getting rid of the truck.
#42 of 88 Re: Was anyone else lied to? [devinz]
Nov 15, 2012 (11:04 am)
I was not told that it could be converted. In fact I was told you cannot convert it. However, I was not told that My Ford Touch was not functioning properly and that a large update was imminent. They knew about all of the problems. I purchased an Explorer Limited that was north of 40k. I had it for 11 months and dumped it for a Toyota and took a huge haircut. The Explorer problems are flooding the market. Get rid of it before you drive yourself crazy. Nice looking vehicle but obviously beauty is skin deep. Read my prior correspondence and what Ford Customer Service was like. They offered me an extended maintenance plan and one payment. After going through all of that I found a place to unload it and never buy another Ford. Good riddance Explortion!
Funny thing the Toyota works, all of it works.
#43 of 88 Re: Was anyone else lied to? [devinz]
Nov 15, 2012 (6:46 pm)
Don't blame Ford, you were sold a bill of goods by the dealership people.
Nav costs an extra $900 or close. It's not just an MFT software upgrade. although it seems like it could be.
#44 of 88 People cannot hear me when I use phone
Nov 16, 2012 (1:23 pm)
I just took possession of a new 2013 Ford Explorer yesterday. I love it, with one exception. I use an iPhone 4s and had no trouble syncing my phone with the system. Unfortunately, whenever I use the phone feature, everyone I have talked to has had similar comments including "you sound like you're sitting in the back of the truck and the microphone is in front", "you sound like the microphone is covered with wax paper", "you sound like you're inside of a barrel", and "you sound like you're miles away". I've also noticed that the phone cuts in and out through the system, even though the connection on the iPhone is not compromised. We have found this to be true on two different iPhones, mine and the owner of the dealership who is also a friend. Today we tested a droid, and everyone we called said we were crystal clear. Any ideas why none of the iPhones are understandable?
#45 of 88 Re: Was anyone else lied to? [explorerx4]
Nov 16, 2012 (5:45 pm)
The poor microphone sound was one of the many problems I encountered with an IPhone 4. That was the smallest problem I had with MFT. Have you given the Bluetooth Media a workout yet? Mine nervier worked properly. It was like starting all over each day I turned on the Bluetooth and USB ports. Mixed messages would say "searching for phone" and lock up while on the same screen it showed it was connected. I would touch " my services" for directions I had already uploaded and had maybe a 50percent chance of the download failing. I have had inboard nav and turn by turn from MFT and found the turn by turn perfect and always up to date for a fraction of the nav original cost and updates
Good luck with the media as mine never worked.
Nov 19, 2012 (4:53 pm)
A reporter would like to speak to car owners who use Chrysler Uconnect, Cadillac CUE or Ford's MyFord/MyLincoln Touch. If you use any of these telematics systems, please send your daytime contact information to predmunds.com no later than November 20, 2012 at 1 p.m. PT/4 p.m. ET.
#47 of 88 next update December 10
by Stever@Edmunds HOST
Nov 29, 2012 (7:13 pm)
"Ford is extending the warranty and offering another upgrade that enhances the voice-recognition and navigation technology on its much-criticized MyFord Touch infotainment system, Mark Fields, soon to be the automaker's chief operating officer, told reporters Wednesday at the Los Angeles Auto Show.
The warranty on the MyFord Touch system will now last for five years, up from three years. MyLincoln Touch will carry a six-year warranty, said Ford spokesman Alan Hall."
Ford to extend warranty, update software for MyFord Touch (Detroit Free Press)
#48 of 88 Re: Phones [dave_cheslow]
Dec 04, 2012 (7:10 am)
Hello all of you people like me who have been told by Ford Customer Service that all of the problems we have encountered with Ford Touch and Sync were our imagination, phones, updates and any other garbage to appease you. The CEO of Ford has waved him wand and extended your warranties to 5 years ! What is that supposed to do, extend the aggravation and frustration? Maybe he has heard people say how dangerous it must be to have buyers driving around with a control system that is defective. What about the 40k plus and total waste of time dealing with Customer Service, not the dealer, Ford Corporate? If this forum allows me I will publish their names and contact information for the benefit of all of you unfortunates like me. I only hope that I get contacted by someone at Ford corporate to make me whole for my time, money and incredible frustration.
I believe Ford owes us. When I purchased my 2012 Explorer Limited not one person at the dealership told me about all of the problems they have been experiencing. Not even a mention. That Is criminal to me to knowingly market and sell anything that simply put doesn't work!
So now the Wizard of Oz steps in and grants an extended warranty due to their issues! Are you kidding me? Have they fixed it? No they have not. What a joke!
Can you spell class action? Ford management please respond.
Dec 04, 2012 (12:37 pm)
I was contacted by a reporter for Bloomberg Business Week and I am quoted in an article about the Ford technology problems. It seems Ford is the worst of all the companies because they rushed the system without thorough testing. The link is http://bloom.bg/YOBKhU . Now my vehicle is at the dealer.....again. This time Ford customer service is all over it. They say they are replacing the APIM or whatever and also replacing the SD nav card, as well as doing the software update. We'll see.
#50 of 88 Re: My Ford Touch [dave_cheslow]
by Stever@Edmunds HOST
Dec 04, 2012 (1:11 pm)