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Ford Explorer - My Ford Touch issues

60 messages,  Last post on Feb 26, 2013 at 6:33 PM

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What is this discussion about? Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Entertainment System, SUV

    

Messages Page 4 of 6

#30 of 60 What...Get a new phone?!? 2012 Explorer Limited by calsurfer2002

Jul 30, 2012 (2:52 pm)

I too have a 2012 Explorer Limited that I paid over $40K. Today I was told by the service technician "there are known issues with Sync and the iPhone, so maybe you should think about getting a new phone". I blew up...Are you serious, a new phone! How about they get their equipment fixed. How about they stop selling a product that doesn't work. $40K+ for a vehicle that I've had to take in for service at least ever couple months for a "master reset" even after the update that was supposed to fix everything. How about they give me my money back and I go buy a car that works as it's supposed to. How can Ford get away with it? There are SO many unhappy customers that are having the same exact issues and frustrations...what can we do???

#31 of 60 Re: What...Get a new phone?!? 2012 Explorer Limited [calsurfer2002] by nvbanker

Aug 06, 2012 (4:59 pm)

Replying to: calsurfer2002 (Jul 30, 2012 2:52 pm)
Well, first off, your dealer tech is wrong - I have an I-phone, and it works great with the Sync in 5 Fords I have, including my 12 Explorer. It works more dependably than my wife's Blackberry does. So that's out the door.
 
Secondly, the "master reset" is done by removing the battery cable for a minute and restoring it. So just do that yourself when it locks up and save yourself a bothersome trip to the dealer.
 
Yes, I do have to do that sometimes, maybe every 4 or 5 months, and yes, it annoys me. It was much worse prior to the upgrade, which did help a lot. Remember though, this is a Microsoft unit, and if you have a Microsoft PC, you know they crash fairly often, don't they? What did you expect? It's not the hardware, it's the software code that locks it up from time to time. Clearly annoying, granted, however, the unit does so much great stuff, I still like it, and would put up with it again to get the features it offers.
 
I assure you, Ford is concerned about the issue, and is working assiduously on a permanent fix - but these problems don't turn on a dime. There are a lot of engineering changes needed to address such a problem, especially when the sub-contractor, in this case, Microsoft, is the problem. Somebody will eventually get sued, I assure you. They should have gone with Apple.

#32 of 60 Re: 2012 Explorer Limited ( limited in many ways) [explortion] by bethanyannt1

Aug 20, 2012 (12:15 pm)

Replying to: explortion (Jul 17, 2012 8:41 am)
I am having similar issue to you. I purchased my Limited w/Nav on 12/3/11...HMM...Bad month? My latest issue is my clock will not keep time. It just stops...I just got it back from the dealership on Saturday after doing what Ford suggested and replacing the radio?? Did you ever get a fix?

#33 of 60 press request by kirstie_h HOST

Sep 07, 2012 (12:27 pm)

A reporter would like to talk to owners of Ford cars and trucks with MyFord Touch. If you fit this description and you’d like to talk with the reporter, please send daytime contact info to PRedmunds.com by 4 p.m. Pacific/7 p.m. Eastern on Tuesday, September 11, 2012.

#34 of 60 2012 Explorer by nitroracer2010

Sep 10, 2012 (7:30 am)

I have a 2012 Explorer with MY Touch. My USB does not work have the time. Keeps state USB cannot be detected. While it is loading commands. Not my Samsung Galaxy will not send or receive txt. Dealer says it is up to date.

#35 of 60 Latest update makes things worse by explortion

Sep 11, 2012 (5:08 am)

Ford customer service has told me to wait for the newest update and I just happed to check the site on 9/9 and there it was. I downloaded it and installed it step by step and received confirmation of the install.
It is a huge waste of time. Not only did it not address the problems but in some cases made it worse. The Bluetooth Media streaming is a joke. It gets confused with USB and other media functions. More frustration! Yes to some people that may sound trivial but it was one of the major reasons I bought the vehicle, of course assuming that everything worked. It didn't work. My advice to anyone considering a Ford Sync/MyTouch vehicle is wait. DONT BUY It ! My dealer has tried so hard with no success. The only issue I have with them is not disclosing the problems they were well aware would surface. Ford has been useless.
They have a standard robot like answer " Wait for the update". I did and all it got me was another wasted weekend trying to fix the problems of my new 42k Explorer!
Never again Ford. Thanks for all of your non customer support. Maybe you should have taken the incentive money to fix your defective system.
My phone update came out in February and on 9/10 they produced an update that doesn't address the IPhone update. Don't waste your money!
Explortion owner

#36 of 60 Re: Latest update makes things worse [explortion] by explortion

Sep 30, 2012 (8:22 pm)

Replying to: explortion (Sep 11, 2012 5:08 am)
I just wanted to say I surrender Ford. I found a Toyota dealer to buy the Explorer from me and I have wasted way too much time and energy. Ford has made two offers. Imagine spending 44k on a vehicle that has not worked for 11 months. Ford has made two unbelievable offers. One is a maintenance program for 24,000 miles (Toyota gives that on every new car ) and the other being one payment. This move was just as ignorant as repeated denials to attempt to fix the problems. Yes, all of you attorneys willing to work on this THEY REFUSED to try to fix the problem. I am getting rid of it because they will never have a fix and the buyers will watch the watch the value bottom out and Ford right along with it. Yes Ford where quality is Job 1 and the customer is Job 2 at best. It appears the "Dirty Job guy" forgot to tell you about the Dirtiest Job he has been on where the buyers are getting "Jobbed". Owners beware that several law firms are putting together Class Action programs and having no problem finding willing participants. Watch the value on these disasters plummet. the Edsel just found a successor. Good luck, Explortion

#37 of 60 Another Ford Explorer Sync Brainfart by explortion

Oct 03, 2012 (2:14 am)

Posted on the forum site on 9/11/12 was the following message from the geniuses at Ford:
"The MyFord MyLincoln Touch 3.2 software, which was shown as being available on certain vehicle configurations this past weekend, has now been removed from the website. If you’ve downloaded this software onto a USB drive, but have yet to perform the update, please do not install it in your vehicle. We will make an announcement when the update becomes available on SYNCMyRide.com."
It is now 10/3. Unfortunately they didn't tell you what to do if already installed. They maintain a database of up to date installations so what's next. Idiots!
There is only one reason Ford didn't request the government bailout money, nobody knew how to fill out the forms! Suckmyride will be posting something soon I bet, NOT!
One year and my Explorer Limited has lost 25% of it's value with 11K miles. What does that tell all of you suckers like me. Explortion

#38 of 60 Phones by choe1

Oct 10, 2012 (8:35 pm)

I have a 2012 explorer with a lot of the same issues. Been to the service shop 8 times. Most of the screen lock-ups, screen staying on, phone not connecting, etc.... Most issues have been fixed. My ongoing issue is they have yet to fix my phone Bluetooth pairing issues and microphone issues. They first acted like it was my phone until I told them that I used both an android based phone and a windows phone (2 different windows phones) and had the same results. The lady at the dealership told me that there was someone else that brought their vehicle in 5+ times with this issue and they had an iPhone 4gs. They have replaced my module, flashed it 3 times, done many updates and still can't figure it out. Taking it back in on Friday to have the microphone replaced.
 
I just thought I would pass it on since a lot of the dealerships are saying it is an iPhone compatibility issue.... Which it is not.

#39 of 60 Re: Phones [choe1] by explortion

Oct 13, 2012 (9:30 pm)

Replying to: choe1 (Oct 10, 2012 8:35 pm)
Another bad phone? Wow could it be that Ford is working on a phone of their own to take care of all of tech challenged suckers who laid down $40 grand plus for their "brainless tech mobile"? So after 10 months and six plus trips to my dealer, a wasted meeting with a Ford field rep expert who explained to me it's an Apple vs Microsoft issue! And in the same discussion went to great lengths to tell me how to install "Apps" in the 2012 Explorer Limited. Before he got too far into his ramble I informed him that this model does not have that capability, just read the Ford literature. Reading being the assumption of mine on his ability to read. I have good news and bad news ( not a joke). Good news for me and Ford that I am dumping this technological wonder and bad news for any hopeful owners of resolution. I had it appraised and in three weeks the value dropped two grand due to the sudden glut of 2012 Explorers showing up in dealer lots in my area. I live in the Great Lakes snow belt area where 4 wheel drive vehicles hold steady at worst. Picking up my 2013 Toyota Highlander in a couple of days. Amazingly enough my IPhone 4 set up in Toyota's Bluetooth system in 5 minutes including streaming music and apps. The Nav system also worked flawlessly right from the first try. Goodbye " Fix or Repair Daily". The only thing worse than the My Touch and Sync system was the Customer Support Team. I went all the way up the ladder and they would be real nice and understanding until you asked for something. I was offered a Maintenance Package for my troubles ( standard with Toyota) and when I finally got to the lead supervisor I was warned that I better take their offer or it will expire. The other good news is there are several large eastern law firms willing to include you in their class action lawsuit. Ford customer service was very consistant in their position, "wait for the update". Three updates later and Ford posted another one on the Sync website so I immediately downloaded and installed it! Two days later they posted a warning on the Sync website directing you NOT to install it in your vehicle. What a joke on the already nervous auto buying consumer. I did the best I could getting rid of it, preserving my rights for damages and getting a great deal on a Toyota. Hopefully when the CEO of Ford gets my letter and backup along with the contact information and documented emails I saved from my experiences with Customer Support he will take some action because Ford stock is edgy at best. Makes you want to run right out and buy one right? Don't buy the Explortion!

Messages Page 4 of 6

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