Last post on Oct 31, 2013 at 6:10 AM
You are in the Ford Explorer
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Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Entertainment System, SUV
#22 of 88 MFT Issue
Mar 19, 2012 (6:51 am)
I just had my 2012 Limited Explorer at the dealer for the MFT update since my screen went black. I was told the MFT took a crap and needed to be replaced. When I got my car back and saw the new MFT which I was told was the updated verison from Ford I was pissed. It looks much cheaper and generic then the original verison I had. I am not happy with the new look. I paid a lot for my car and the options that come with it.
I already called my dealer and was told they would speak with the tech who installed it. I was told they may have different levels of MFT now where the top of the line verison may only be included if you have navigation, which I do not.
My dealer then went on to say if it is the new verison I may have to call Ford's customer service to complain.
#23 of 88 Re: MFT Issue [emiada]
Mar 19, 2012 (9:31 am)
I don't blame you. But - the public has been largely dissatisfied with the complexity of the MFT in general, and Ford's initial quality ratings have fallen precipitously because of the difficulty in using MFT. So, Ford has "simplified" the function to make it easier to comprehend. Personally, I love the device. It does so much, so well and so efficiently. And mine has pretty much stopped crashing now on its own. I became a fan when it read my texts to me.... Unbelievable!
Having said that - I doubt Ford will change your screen back - they will register your complaint, but unless they receive a buttload of complaints such as yours, they will respond as they should, with what their research says is the best satisfier of their customers.
#24 of 88 24 hour old '12 XLT my ford touch issue , Help !!
Apr 28, 2012 (10:51 am)
just got my one day old XLT and the voice command button on the steering wheel stop working, when pressed stopped asking for a command!!!
when I press the button nothing happens !!!!
any ideas, help !!
#25 of 88 Re: 24 hour old '12 XLT my ford touch issue , Help !! [earman68]
Apr 30, 2012 (5:51 am)
You have to hold it for a second or two in order to get the lady to acknowledge you.
#26 of 88 Re: 24 hour old '12 XLT my ford touch issue , Help !! [robr2]
May 03, 2012 (8:44 am)
no help but thanks. not recognizing voice command for phone book or sirius radio station by "name".. lets than 1 week old and they have in service 2 days and told me a electric part called "A" something needs to be replaces and was ordered for tomorrow".. anyone familiar with this part or problem?
fyi.. it will recognize number of radio stations..
#27 of 88 2012 Explorer
Jul 09, 2012 (1:39 pm)
Purchased my explorer Feb sec and have nothing but problems from day 1 and it has had the upgrade put on it. I am unable to get a real weather map showing the weather, it is just a plain map, so they changed out the radio as sync said it was in the travel link, ok so that did not fix it. The past 3 weeks my phone book has disappeared and last Friday when I went to differant screens it showed nothing, then went blank and after driving around Sat and most of Sunday the screen came back to life. I have had it looked at many times and still no fix. Evan talking with Sync Tech and now I have come to the point that they do not know anything about MY TOUCH. Is there some one else that has had the same problems and got someone smart enough to fix it.
#28 of 88 Re: 2012 Explorer [rich3910]
Jul 12, 2012 (9:29 am)
I have had nothing but problems with this Explorer since I purchased it just over a year ago. Between the Ford Sync and the Sirius radio it has been in the shop five times. Any vehicle that needs over 100 fuses or breakers is bound to have problems. The biggest problem is that the three local dealers in our part of the country haven't a clue of what to do because they don't understand the owners and service manuals anymore than I do. I have had over 20 Fords in my lifetime and this is the last one I will ever even consider purchasing. They have the worst dealer network in the industry a bunch of bozos ripping off the public with their high service costs and lack of skill. I had my Ford Edge in four times for the same problem and never did get it fixed at the local dealer. Service sells almost much as Zero defects and Ford talks a good game, but it ain't happening. And guess what, Serius is even worse, talk about a bunch of dummies!! Latest issue, the weather radar no longer works. Turn it on and it places me in Chicago and I am nowhere near Chicago plus the radar function which used to work perfectly, no longer functions. All you see is a blank map with all the interstates showing up, but no storms, no clouds, no nothing. And all you get when you call Ford or Sirius is a series of Duhs and Dis and Dats.
#29 of 88 2012 Explorer Limited ( limited in many ways)
Jul 17, 2012 (7:41 am)
Purchased my 2012 Limited 12/1/11. Sync My Touch never worked from day one! I have returned to the shop more than 4 times. They have replaced the APIM and USB units. It has gotten better but never 100%. I believe when you buy a vehicle with a sticker of $44,600 everything should work! Ford reps keep blaming on my IPhone 4 but I installed the same phone in the Dealer's Sales Manager Explorer and it worked 100%. That vehicle had Nav and mine doesnt. It is now down to about 4 major issues like dead spots on the tabs being unresponsive. The Tech said its because there is so much going on in index that it takes a long time. The Turn by Turn works about 50% at best. The Bluetooth Streaming worked well until they installed the major upgrade. The Ford Tech they sent out knew less about the vehicle than me. I am at 7 months and 9300 miles. Why was I not told about this until after I discovered it as I drove away on delivery! I am looking into the New York Lemon Law as I just can't take it anymore. I can't let my wife take it anywhere because I would get a call 5 minutes after she left with the problems. She depends on directions so she bought a Garmin. On several occasions the radio FM comes on randomly. The Vehicle Health report finall worked after six months. Does anyone with the NON-Nav unit have similar problems? The Ford Tech told me its an " Apple vs Microsoft" issue. Right now it's my issue because I am stuck with this 45k nightmare! Ford has screwed up one of their most reliable vehicles and is in denial. I want my truck replaced or refunded. I have wasted too much time and energy to play Russian Roulette with the Sync MyTouch system on a daily basis. It is unsafe when a person like my wife is driving along and the radio comes on blaring unprompted and random.. Come on Ford step up like I did on purchase day. Very Unhappy with my EXPLORTION !
#30 of 88 What...Get a new phone?!? 2012 Explorer Limited
Jul 30, 2012 (1:52 pm)
I too have a 2012 Explorer Limited that I paid over $40K. Today I was told by the service technician "there are known issues with Sync and the iPhone, so maybe you should think about getting a new phone". I blew up...Are you serious, a new phone! How about they get their equipment fixed. How about they stop selling a product that doesn't work. $40K+ for a vehicle that I've had to take in for service at least ever couple months for a "master reset" even after the update that was supposed to fix everything. How about they give me my money back and I go buy a car that works as it's supposed to. How can Ford get away with it? There are SO many unhappy customers that are having the same exact issues and frustrations...what can we do???
#31 of 88 Re: What...Get a new phone?!? 2012 Explorer Limited [calsurfer2002]
Aug 06, 2012 (3:59 pm)
Well, first off, your dealer tech is wrong - I have an I-phone, and it works great with the Sync in 5 Fords I have, including my 12 Explorer. It works more dependably than my wife's Blackberry does. So that's out the door.
Secondly, the "master reset" is done by removing the battery cable for a minute and restoring it. So just do that yourself when it locks up and save yourself a bothersome trip to the dealer.
Yes, I do have to do that sometimes, maybe every 4 or 5 months, and yes, it annoys me. It was much worse prior to the upgrade, which did help a lot. Remember though, this is a Microsoft unit, and if you have a Microsoft PC, you know they crash fairly often, don't they? What did you expect? It's not the hardware, it's the software code that locks it up from time to time. Clearly annoying, granted, however, the unit does so much great stuff, I still like it, and would put up with it again to get the features it offers.
I assure you, Ford is concerned about the issue, and is working assiduously on a permanent fix - but these problems don't turn on a dime. There are a lot of engineering changes needed to address such a problem, especially when the sub-contractor, in this case, Microsoft, is the problem. Somebody will eventually get sued, I assure you. They should have gone with Apple.