Last post on Oct 31, 2013 at 6:10 AM
You are in the Ford Explorer
What is this discussion about?
Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Entertainment System, SUV
#79 of 88 Re: They are clutching at straws [nvbanker]
by Stever@Edmunds HOST
Sep 14, 2013 (6:13 pm)
Good to hear. Windows 8.1 has been stable too.
#80 of 88 Re: They are clutching at straws [Stever@Edmunds]
Sep 14, 2013 (7:04 pm)
Not bad. Two years and crashing the value of an overpriced, overhyped and total lie I bought in good faith that Ford ignored. ThanksFord.
#81 of 88 Check your software level!
Sep 17, 2013 (10:06 am)
Hi all! Just stumbled across this discussion while searching for something else. I work in a Ford service department. I'm often frustrated by issues with SYNC and MyFord Touch. There is some good news though. The latest update to the software (Version 3.6.1) seems to chase away a lot of problems. To see if this applies to your MyFord Touch, check your software level: touch the settings icon (gears) at bottom center of home screen, then touch the Help tab, then touch system information. Look at the line that begins with CCPU S/W Version:. It will look something like this: CCPU S/W Version: 4.26.11346_Product. If the 5 digits before the underscore are less than 13371, you need the latest update. For the record, your particular vehicle might not be covered by warranty for this, but you should be able to download this file from www.syncmyride.com. You just copy the files to a USB flash drive, stick it in the USB port in the car and follow the on-screen instructions. It takes about half an hour. I hope this helps! Let me know your experience. If there is a problem getting the required file, I might be able to post it here if that's allowed.
Sep 17, 2013 (10:18 am)
All who have followed this for some time (me for 8 months). They finally admitted that there was a problem with My Ford Touch and Iphones. I just had upgrade about 2 or so weeks ago and have had no problems since then. Bad news is that even dealers were upset that they could not get straight answer out of Ford for so long
But good news is that it appears to be fixed at least on my 2013 Ford Explorer
#83 of 88 How to get SYNC MyTouch to work
Sep 22, 2013 (7:06 pm)
The majority of MFT users that have problems have Smartphones. The number one cause of issues is phonebook content on these "Smartphones". When MFT is reading the phonebook and encounters Emoticons, dashes, slashes, parenthesis, brackets and other characters that should not be used to spell a name or multiple entries of the same contact than it does not know how to deal with them and the system hangs. This hang is causing the entire system to be slow. The problem is aggravated when having Auto Download phonebook set to on, as at every phone connect MFT is checking the phonebook and further causing system memory issues due to phonebook read problems.
I agree 100% that Ford needs a software fix that will not hang when encountering these issues. However Ford has no control over what users have in their phonebooks.
The fix is to clean up your phonebook. Only have characters A thru Z and # or & or '. For doctor spell it out do not use "Dr." basically keep it simple. Spell hard to pronounce names phonetically.
After phonebook is cleaned up you must reset MFT and phone before pairing back up to MFT.
Delete Sync pairing from phone and reboot phone or take off battery if possible.
Power reset MFT by removing either vehicle battery cable for a minimum of 5 minutes. When System is back up after re-connecting battery cable perform a Master reset through MFT menu. Go to Settings: System, scroll to bottom of page: Master Reset, answer yes to both pop up questions. A master reset is only successful if the screen turns off then comes back on at the Home screen. Reset typically takes 2 to 5 minutes. If reset is not successful, resetting to defaults box goes away but still on same screen, than try again. If still not successful take to Dealer.
Now pair phone to SYNC and allow phonebook download. Go to phonebook screen on MFT, when it shows phonebook download complete then go to MFT phone Settings screen: scroll to bottom: Manage Phonebook: Set Auto Download to off. You can use this same menu to delete and re-download phonebook to upload any changes.
If you do not want to fix your phonebook than follow all other steps but do not download phonebook to MFT. MFT will work and you can make and take calls, but Voice calling by name will not work.
If any phone with issues is paired and phonebook downloaded it can cause issues for the whole system no matter which phone is currently connected. The only way to fix it is to Power and Master reset MFT again and not download a messed up phonebook.
#84 of 88 Re: How to get SYNC MyTouch to work [stereodan]
Sep 30, 2013 (7:14 am)
I’m not real sure who “sterodan” is. I note that he just joined this site 8 days ago, makes me wonder if he is doing PR for Ford.
At any rate, his contention that the majority of problems are related to smartphones does not appear to be supported by the facts. I just bought a brand new F150 on Saturday evening, September 28th. I have put about 3 miles on the truck (from the dealership to my house). And I have NOT, repeat NOT, connected a smart phone to the system. All I did was try to connect a flash drive with MP3s. It required me going under the hood and pulling a battery cable before this piece of junk would play music from the flash drive. And when I tried a different flash drive, guess what, yes, that’s right, I had to go under the hood and pull the battery cable again.
And I will go further – the contention that it is your fault for having special characters in your phone book is 100% bogus. I have been writing and debugging software since 1968. If a piece of software that I was responsible for blew up when it encountered a “special character”, I could and would fix that problem in one day. That’s right, one day. (Recognizing special characters and skipping over them is not rocket science, folks.)
Now it might take several weeks, or in the worst case, several months for quality assurance to test my changes and release them to the end users. But these problems (Ford Sync) have been going on for more than 4 years.
#85 of 88 Re: How to get SYNC MyTouch to work [ohenryx]
Sep 30, 2013 (1:18 pm)
Who I am is an independant Vendor that specializes in Ford Audio , Video etc.
I handle Factory warranty issues for Ford dealers. I also do upgrades like adding Headrest DVD Systems and Navigation etc. In no way am I doing PR for Ford. I just want to help people. In fact my helping people can cause my business to make less money. If SYNC has no issues and no one comes to dealer to have it fixed than I have less work to bill for.
I never said only Smartphones cause issues. Did u pair any phone to the System before using a flash drive? Phonebook content issues apply for all phones. Also I have seen many times where customers use flash drives that have security software or other executible programs on flashdrives along with music. When we remove these and only put on supported music they work.
Lastly I agree that Ford could and should write better software. My purpose of posting was to use my knowledge of SYNC to help people get it to work with the current state of the software. Also there are many things that could have contributed to SYNC not working when u drove it home. Like battery went dead on lot and improper jump start caused lock up, other customers testing vehicle paired phone with issues like Emoji in phonebook. As stated in my original post some issues can not be remedied without full power and master reset of SYNC.
#86 of 88 Ford My Touch System
Oct 01, 2013 (5:01 am)
I can't believe that anyone would willingly fork over 35-40k if they knew at the time of the sale that the system does not work properly. I didn't see a sign on my 40k Explorer Limited saying " everything works except -----?" Nor did a salesman or manager tell me about it when they were fully aware if the problems. So I sold my Ford and got a new Toyota. The highlander limited was the same price. Oh yes, and everything just plain worked. Sorry Ford and all of your empty promises I feel like you lied to me in 2012 and it looks like it continues. And yes,I have an iphone 5 and loaded the new up day and it worked. Everything just works , and that is all I ever wanted. The dealer tried very hard to fix my Explorer. Changed a ton of parts. Almost like he " Jacked up the radiator cap and pushed a new Explorer under it"
Good luck Ford owners.
Oct 01, 2013 (7:17 am)
Since i got the latest update that fixed the phone issue, everything has worked perfectly, just like it is supposed to
#88 of 88 Re: Ford My Touch System Problems
Oct 31, 2013 (6:10 am)
Our 2008 Mercury Sable has about 130K without much problemn, except basic maintenance. I know we have version 1.0 MySync and it is very crude and slow.
I feel Mulally is part of the problem. He refuses to open up to the upcoming Apple iOS 7 and keep the slow Microsoft system in the Ford/Lincoln cars. I think he is doing this in order to get a sweet deal from Microsoft as a new CEO.
Also, he could be using Garmin (with 1 lifetime upgrade fee) for GPS vs. the $200.00/year upgrade map DVDs that Ford currently uses.
I also, am not a believer in Consumer Reports biased auto evaluations, though I do like to read the 5-8 year customer complaint summaries for each model to watch for trends in repairs and mechanical issues.