Last post on Oct 24, 2011 at 10:19 AM
You are in the Buick LaCrosse
What is this discussion about?
Buick LaCrosse, Auto Body, Sedan
#2 of 5 Re: Lacrosse 2010 Front Facia Popping Out [azlacrosse]
Sep 16, 2011 (2:29 pm)
GM is trying to screw me as well.
And of all things they are in union negotiations.
I'd give them a contract. Drug tests, fire at will, etc, etc. Pay cut starting at the top.
Same sort of thing with separation at headlight lens and boots falling down on rear shocks.
We the taxpayers need to take our money back and that means grabbing the union share if necessary.
#3 of 5 Re: Lacrosse 2010 Front Facia Popping Out [azlacrosse]
Sep 19, 2011 (10:34 am)
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Caron, GM Customer Service
#4 of 5 Re: Lacrosse 2010 Front Facia Popping Out [azlacrosse]
Oct 21, 2011 (12:52 pm)
Update to my issue with the front facia. GM is now aware of this issue. My local dealer installed new brakets behind the facia three days ago and all seems well so far. I was told GM has changed bracket vendors and these new ones seems to do the job.
I also want to add the GM customer service process was not a pain, and it seemed to have worked for me. So the GM Social Media contact that watches these boards is valid recourse for resolution.
#5 of 5 Re: Lacrosse 2010 Front Facia Popping Out [azlacrosse]
Oct 24, 2011 (10:19 am)
Thank you for the update. I am glad that your concerns are resolved. If you need anything else please feel free to email me directly! Enjoy your week!
GM Customer Service