Last post on Jan 11, 2013 at 10:06 AM
You are in the Mazda MPV
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Mazda MPV, Car Buying, Van
#6 of 12 Re: Should I buy another (used) Mazda MPV? [grrldriver]
Sep 23, 2011 (6:53 am)
I am a car salesman. I am not sure what region you are in. Your experiences are extreme. I have been in the business 19 years and have encountered similar situation maybe a dozen times.
There are instance where a particular car is in high demand or times when a dealer put too much money on a particular trade to sale an age vehicle in inventory. I am not sure in your example why a dealer would try to sell a car $3-5000 over book value. (Make sure to use retail value and not trade in value or even private value.)
In this economy, no dealer is willling to lose your business unless the customer is just being reasonable. An unreasonable customer is really NOT a customer to begin with so the dealer has nothing to lose.
I am confident that not all dealers or salesman in your area are like that. If you find a decent deal, give them a chance to earn your business. I think that there are plenty of honest hard working salesmen out there. The few rotten apple ruins it for car salemen. In tough economy, customer services need to be A-1. We realize that the customer can buy a car from anybody down and road so we need to deliver the good and services.
I sell Toyota. Honda and Toyota are more expensives because they are better in the long term in term of reliability and resale value.
Hope you find a good deal in whatever you ended up buying.
#7 of 12 Re: @jipster [grrldriver]
Sep 23, 2011 (7:12 am)
I am not sure where you got the idea of dealer making $4000 profit from. The day of making that kind of profit is long gone. In the early 1990 when I first start selling cars, year, there were time we make that kind for profit and my comission would be in the $700-$800 range for that kind of profit.
Now, the demand for used is very high, that is true. The dealer ended up buying a lot of used car from the auctions just to have cars to sell. Guess what, thousand of dealers want the same thing and ended paying more that $1000-1500 over what a car is worth, just to get the car to sell on their lot. Those that don't pay don't have cars to sell. In return, the car ended up selling for slight more that book value, especially Edmunds. Edmunds is always low by comparison.
Customer who wants to buy use edmunds...hence the low price. "Edmunds say it is only worth this much and I should pay only this price"......then go buy the car from edmunds. You can't because edmunds don't sell cars.
Dealers use black book that come out everyweek after that weekly auctions so it is more accurately reflect the market. Most sales and ad now are internet based so price are much more competitive.
New car are always loser in profit. New car bring customers to the dealer. New car sometimes bring in trades in. New car finance interest rate make dealer zero profit.
Used cars make money...not as much as people think.
Services and parts make money and anchor most dealer.
Now you know...whether you believe me or not.
Sep 23, 2011 (8:15 am)
Obviously I can only report on the "buyer side" of this. I am not a dealer or salesman. (However, years back, my uncle owned a small used car lot so I did have a bit of "insider info" on he ran things and what he believed about buyers and sellers.)
I CAN tell you that I am careful and honest person -- I certainly know the difference between "dealer retail" and "trade-in" and "private party". I think Edmunds especially makes those distinctions VERY clear.
I have seen literally dozens of cars listed for $3000-6000 over book value, and listed some obvious ones that would be easy to verify. In fact, assuming Edmunds TMV is true (which some here dispute) then almost every vehicle I saw was at least a couple grand over Edmunds TMV.
Dealers are VERY happy to get rid of an informed customer. They want a customer who has no idea of the real value of a vehicle, and just wants a monthly payment, and will believe anything the seller says ("this is a great deal!"). I'm sorry; maybe you were the rare honest dealer. I have not found that in my area (NE Ohio).
I've had dealers let me walk away, when our numbers were literally $200 apart. I've had them refuse to reduce a price $500 on a $14,000 vehicle. I have heard the old canard about "we're a one price store!" a thousand times -- though it says nothing about this on their ads or website.
They DO want to lose the business of smart informed customers, because a gullible dupe is coming right behind him, and that's who they want to sell to.
If ANYONE EVER treated me decently and fairly -- say, showed me the auction price, plus work they put in, plus a reasonable profit -- and dealt UP FROM THAT, and I knew I had a fair deal (in line with TMV) then I'd not only go back for all my car buying needs, but send friends and family. However, this has NEVER happened to me.
Space here does permit all the ways I've been lied to and cheated and deceived, let alone some of my family and friends.
If you want the bad apples punished so the good dealers and salesman are not tarnished by their behaviors -- work aggressively for consumer laws that outlaw ridiculous "document fees" of hundreds of dollars, and which give full transparency to pricing from start to finish.
I think Toyota is a very fine car. My in-laws own 2 Priuses they are very happy with. My sister in law drives a Sienna. However, for the AVERAGE AMERICAN in this down economy, sadly even if they were ten times better than other cars, I could never afford them.
There is a great mystique around Toyota (and Honda) that I think is overblown. Not that they are bad -- they aren't, they are very good cars -- but they are not miraculous creations that never break or need maintenance. I know people who literally believe if they buy a Toyota, they will never have to perform ordinary maintenance, like an oil change.
Sep 23, 2011 (8:30 am)
I was using an average, and also some specific examples I cited -- that 2005 Toyota Sienna I saw listed at $18K, but the Edmunds.com TMV on that vehicle was $11,040.
Obviously it is a range and different for each car. I imagine a tiny subcompact Chevy Aveo is not marked up as much as a cool Toyota SUV or Prius. I'd say the $4000 is probably about right for the mid-priced used minivans I have seen.
You can see this simply from the TMV trade-in value vs the TMV dealer retail -- like $2400 trade-in that becomes miraculously an $11,000 selling price. That's $7600! Hello! even considering the dealer puts in some repairs, detailing, advertising, some share of the price of the lot and store, that is a HUGE markup over 400%.
Of course the salesman and manager are being paid by getting a neat-o $250 (or way more in some markets) "document fee" that can't possibly be rolled into the asking price. Imagine ANY OTHER industry which does business this way!
I do agree that TODAY there is a shortage of good used cars -- the economy is down, people are not buying new, people hang onto their old cars, Cash For Clunkers took cars off the market, the Japan Tsunami and so on -- and prices are higher than usual.
If Edmunds is "always low", they should correct this. I did question on one of these forums if Edmunds was correct -- if it is accurate -- what its methodology is -- is it up-to-date? -- all reasonable questions! yet I got answers all over the place. Even people who WORK HERE will not vouch for TMV accuracy.
The black book, as far as I know, is about auction prices. I assume it is accurate. However, it is not available to buyers because it is an expensive subscription service. So we are out of luck.
It is reasonable that BUYERS want the lowest price they can get and SELLERS want the highest, hence sellers often quote Kelly Blue Book, which is a very inflated value.
That is why wanted ACCURACY -- not an absurdly low price nobody would honor -- not an inflated price -- just pure accuracy. But I did not get that here. I am saddened by that. I really thought Edmunds TMV was the way to go.
I never said Edmunds was "the seller". That's ridiculous. They are a SERVICE which CLAIMS to track sales prices very intricately -- for every zip code -- on thousands of purchases. Either they are reflecting truth, or they are bogus. I'm not sure there are any other options!
I do know that new cars are not a very big profit center in themselves -- only a few hundred each on most deals. Some desirable cars (Prius) may bring a lot more, but average cars just a few hundred. The money as you say is in trade-ins -- also in lucrative financing and leases -- add-ons like fabric treatments and warrantees.
I was offered $1500 by the dealer on my used car (2001 Mazda MPV); it's very nice condition for its age, only minor flaws. In searching for comparable, I see similar vehicles listed at dealerships from $5995 to $7995 and UP. Assuming the dealer puts $500 into tweaking the car, and sells it for $5000 (the low end), he has made $3000.
Now -- I am not saying he does not have costs like advertising, rent, salaries, utilities, mechanics. But his profit on THAT used trade-in will be $3000 -- plus of course, the holy $250 "document fee".
Of course the service department is undoubtedly profitable as well. But if that's all you wanted, you could run a high-end repair shop -- not a dealership.
I still say: the money is in used car sales.
#10 of 12 Re: Should I buy another (used) Mazda MPV? [grrldriver]
Oct 13, 2011 (7:10 pm)
I have a 2005 MPV with 66,000 miles; original owner in excellent condition. Our family has expanded and unfortunately I need a larger van. So, I'm actually selling my beloved MPV. It's silver, has power sliding doors and a roof rack -- I think that covers the "extras". We're asking $8,000. If anyone is interested, please contact me at maxwellsmommygmail.com. Located in Virginia.
#11 of 12 Mazda MPV Verses Dodge Caravan
Dec 11, 2012 (11:22 pm)
Did you ever sell your Mazda? What did you end up buying? I prefer the Town & Country or Dodge Grand Caravan myself.
I have a 2000 T & C with over 213,000 miles (I put on about 100,000) of those myself) and still going strong.
#12 of 12 Re: Should I buy another (used) Mazda MPV? [grrldriver]
Jan 11, 2013 (10:06 am)
These cars suck! Read all the posts. I have had all the problems listed. Idle control valve, pcv valve, heater not working, etc.
All started with running a little rough when first started. Auxiliary fan wouldn't shut off. No big deal. Replaced problematic valves, thermostat control, coils, wires, plugs. Same problem shortly thereafter. Took to dealer, told blown head gasket. Had this done for $3k. Got vehicle back and heater still didn't work. Started to run rough less than 24 hours after. Dealer is now telling me it is a cracked head gasket. There is a problem with the design of these engines. Good luck to all, my suggestion would be to get rid of any MPV. There is a real good reason why Mazda discontinued the vehicle. Mine is a 2005 with 70k. When we bought it, there was less than 30k on it. Over the last 6 years, we've only driven the damn thing 5-6k/year. Does that say enough? Had something wrong with it the whole time.