Last post on Oct 08, 2013 at 10:43 AM
You are in the Hyundai Sonata
What is this discussion about?
Hyundai Sonata, Sedan
#93 of 108 Re: JUST HIT 34K MILES TOLD I NEED NEW TIRES [rodriguez2313]
Dec 30, 2012 (7:00 am)
34K on OEM tires is really pretty good. We have a 2012 GLS that has 11000 on Kuhmo 16" tires and after front end alignment and rotation at 2400 miles they seem to be wearing flat with rotation again at 10000. The front left toe was out but within specs (pretty wide range iMO) and the tech was really on his game and encouraged by dealer SM to do it right the first time. We have had nothing but Michelin on cars for 40 years and could sell the product after outstanding service and wear. Hyundai took a gamble with leaving off the camber bolt for adjustment on the new Sonata with most cars OK but some apparently with issues. Ours is good now and will get new Michelins at 30,000 to 35,000 if we enjoy your experience down the road. good luck.
#94 of 108 2009 Sonata Rear Brakes... ugh!!!!
Jan 10, 2013 (6:53 pm)
I keep taking my car into the agency and my own mechanic because of ongoing rear brake problems. I get grinding, scraping and squealing. Everyone says it looks fine and then BAM! I needed brakes, rotors and calipers (spelling?) I have taken the car to 2 different agencies and they tell me nothing is wrong. Now after putting on my 2nd set of brakes, my car was towed today because of the same noises and nearly unable to stop the D*** car.
What recourse do I have???? I know there should be a recall... I feel it'll happen after I get so disgusted and trade in the car. I love Hyundai; but am beginning to feel like the song, You Lost That Lovin' Feelin'!!!
#95 of 108 Re: Same Tire Problem Again!! [dennis_h]
Jan 17, 2013 (5:07 pm)
Well, as promised; I would give everybody an update on this issue that I have been battling for months now.
After filing my complaint with BBB Auto-Line, I finally had a three-way arbitration conference call with BBB and Hyundai today. Hyundai agreed without reservation to:
1. Figure out what the issue is with the front end and repair my vehicle
2. Reimburse me for the cost of my 4 new tires
3. Replace the two new tires that are now cupped/feathered.
4. Provide a loaner vehicle during the repair time.
Here is the bottom line for everyone to understand if you are having issues that you cannot get resolved.
a. Hyundai finally came through and is standing behind their product.
b. I don't believe that Hyundai was intentionally trying to hide anything, they just rely on their Regional Service Manager's recommendation. In my case the RSM (Richard Holloway) just blew me off and blamed it on my tires that were not covered under the Hyundai warranty.
c. You need to have plenty of documentation
d. The BBB Auto-Line process DOES work. You just have to be persistent.
e. If you know you are right, don't stop pursuing the issue. You will hopefully get someone at the top who understands you are getting the run around and will hopefully take care of the issue.
Once I get the repairs made, I will inform everyone what the cause of the excessive tire wear was.
#96 of 108 Re: Same Tire Problem Again!! [dennis_h]
Apr 26, 2013 (3:31 pm)
Hyundai replaced the front struts on my vehicle and so far it appears to be okay now. I had to wait 3 weeks while they got new struts with a new part number from Korea (which was no problem). This is a known issue with some of these Sonatas. I rented 3 Sonatas while on business and all three had the same issue with chopped/cupped/featherd tires. When you drive down the road you hear "womp, womp, womp" from the tires.
#97 of 108 Re: 2011 Sonata Tire Problems [skip1744]
Apr 26, 2013 (11:06 pm)
if you don't have no noticeable vibration then your rubber on the rode are not cupped
let us know what happened
#98 of 108 Tire Wear & Front-ends on New Sonatas
Apr 28, 2013 (12:12 pm)
Dennis: We have a 2012 GLS that had to have the front end aligned at 2400 miles, so it was obviously out. The dealer pronounced the problem solved and the tires are wearing much better. do you know if the same problem was corrected on the 2012 with the new struts or could they have the issue. One tire has continued the wear pattern, however the other three look fair at 14,000 and may go to 30,000. I am concerned about putting new tires on if the front end is an issue on the 2012 models.
Thanks for the postings and the experience you have passed on.
#99 of 108 Re: Tire Wear & Front-ends on New Sonatas [crankeee]
May 02, 2013 (8:58 pm)
Well, I can tell you that I just came back from a business trip in Tampa Florida and rented 2 different 2012 Sonatas, and BOTH had the same issue. One had 24k miles and the second one had 26k miles. I could not believe the "womp, womp, womp" tire noise and sure enough the tires were all cupped/feathered/chopped. The tires were rotated at some point because all four were bad. I would have assumed they would have fixed this issue. My 2011 was built late, so these 2012s may have been built early using the same struts. My suggestion is open a case with Hyundai and if they don't thouroughly look into it, then open a case with BBB Auto-Line. Good luck!
#100 of 108 Re: Same Tire Problem Again!! [dennis_h]
Jun 20, 2013 (1:53 pm)
mary here, have the same problem, my car has 35k miles on it and everytime we go for routine maitenance my husband would suggest if the tire can be rotated but they woul d decline coz the rear tire is cupped and the front is worn out compare to the rear, dealer says it will be too noisy if the switch is made, we are in the market of buying a new car with a third row seat,,,i guess we will have to steer away from hyundai now, if this will not get resolved,,,we fall inlove with hyundai but it is starting to fade away,,,,need help resolving this problem, coz we dont want to buy new tires and having the same problem,,,,
#101 of 108 Re: Same Tire Problem Again!! [maryvp]
Jun 21, 2013 (4:53 am)
Sorry to see you are having the same issue. So many people are, but they just don't know it. First get your documentation together where your husband got the tires rotated and aligned. Next, contact Hyundai Customer Care (800- 633-5151) and tell them you want to open a case about your tires cupping. Tell them you want the Regional Service Manager (RSM) to inspect your car when you bring it in Also tell them that you are aware of the issue they are having on some 2011 and 2012 Sonata's with the front struts and you want them replaced with the new style struts. Of course they will deny it and act like they don't know what you are talking about. If they fail to do anything, after the RSM looks at it, then contact BBB Auto-Line (www.auto.bbb.org/Lemon-Law-complaint-form/) and open a case with them. Feel free to reference my case (Case # HYU1233536) You will definitely see results then!!
They replaced all my tires and replaced the front struts on my car and I have not had an issue since.
#102 of 108 tire problem too,,,,
Jun 21, 2013 (6:17 pm)
Thanks alot for the info dennis, we will give it a shot and see what happens, hoping that Hyundai's "pledge to exceptional customer service and owner satisfaction" mean anything at all!!!!