Last post on Oct 08, 2013 at 10:43 AM
You are in the Hyundai Sonata
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Hyundai Sonata, Sedan
#52 of 108 Re: 2011 Sonata - Severe Tire Cuping [dennis_h]
Sep 03, 2012 (10:51 am)
You would think that since the dealer has identified a camber issue causing accelerated tire wear, the RSM would approve the camber kit in the interest of customer satisfaction. Actually, the RSM shouldn't even be involved. The dealer should have the power to install the kit under warranty. Especially considering the kit is available. It is an inexpensive, easy fix. They do not use the camber bolt kit for the left-pull issue, but that doesn't mean they couldn't use it for issues such as yours.
A few months ago while I was waiting at my dealer for an oil change, the service manager came out to inform someone else that they needed new tires. The customer complained that they seem to need new tires every 20,000 miles or so. The service manager responded that the alignment is perfect on their car with the exception of the camber. They went on to explain that the camber was static and that the tire wear they were experiencing was not unusual for the car. Basically just said "that's just the way it is. Get used to buying tires." I just shook my head in disbelief. The owner was not pleased and come right out and said this would be their last Hyundai. At that point the Service Manager took the customer behind closed doors.
This is where Hyundai vehicles tend to lose their overall value proposition. The buy-in is lower than the competition, but the ongoing maintenance and frequency of maintenance is where owners spend the difference. Hyundai will do whatever they can to get out of covering issues under "America's Best" warranty. While my 2011 Sonata has been reliable, I can't help but think it is largely due to the excessive amount of routine maintenance that I have put into the car. 9 routine maintenance services in the past 28 months. Easily $500 spent, plus another $700 for a new set of tires at 31,200 miles.
Other makes I have owned (Ford, GM, Chrysler, VW) would have only been on 4 or 5 services at this point. Plus, those makes will honor the warranty no questions asked based purely on vehicle age and mileage. Don't get me wrong. I would not hesitate to purchase another Hyundai, but it will not be the first choice on my shopping list.
I go in for my first unscheduled service tomorrow (random ESC failure light, and random battery malfunction light.) My Sonata is not altered in any way. Hopefully the car has stored some codes and will tell the dealer what went wrong. Otherwise, it could turn into a fiasco. Oddly enough, these warning lights started after the dealer installed the new tires and performed a four wheel alignment. No warning lights what-so-ever up to that point.
#53 of 108 Re: 2011 Sonata - Severe Tire Cuping [ryster]
Sep 03, 2012 (7:26 pm)
60,000 miles on my 2011. At this point I have had three alignments, and rotated and balanced the tires every 6-7 thousand miles. The OE Kumos were trashed by 27, 000 miles. My Goodyears are now cupping as well. The vehicle has drifted to the left since early on, and the dealership insist nothing is wrong. Without a doubt, this has been the worst new car purchase I have made.
#54 of 108 Re: 2011 Sonata - Severe Tire Cuping [lceven]
Sep 05, 2012 (8:00 am)
The dealer was able to resolve my ESC system malfunction light. Turns out a code was stored for a brake switch/circuit failure. They replaced the brake switch under warranty and had me out in less than 45 minutes. Quick, easy, friendly service experience.
For the battery malfunction light, they found no stored codes. They started out by saying it could be a faulty/worn accessory belt (at 32,200 miles???), and if that is the case it wouldn't be covered under warranty (surprise, surprise.) They checked the belt and said it is fine, and since it uses a spring tensioner there is no adjustment required. The final answer was basically no fault found. My belt will squeal when it gets wet (especially when going through puddles 2 or 3 inches deep.) Again, this is "normal". Uh, okay. Great engineering, Hyundai!
Overall, my 2011 Sonata has been the most reliable vehicle I have ever owned, albeit quirky. It has also been the most religiously maintained vehicle. Service at the dealer has been the best I have experienced over the past couple of decades.
I am hoping that the Michelin Primacy MXV4s I put on last longer than the OE Kumhos. My current plan is to trade the Sonata when it has around 60,000 miles on it. It would be nice to not have to put tires on right before trading it. If I do need to, I am getting cheap Nexen tires. I noticed at the dealer that the new 2013 Elantra GT had Nexen tires, and KIA is using them on the Optima. If Hyundai/KIA is using them OE, then that's good enough for me to throw a set on before trading the car.
#55 of 108 Re: 2011 Sonata - Severe Tire Cuping [ryster]
Sep 05, 2012 (8:54 am)
I brought my Sonata to the dealership yesterday as directed by Hyundia for the case that I opened. One of the other issues was my wife complained that when she started the car and tried to shift, the vehicle would not shift until she turned it off and restarted. This was caused by a defective brake switch and had also thrown a code to the ECM. This was covered no problem under warranty, however; is another well known problem.
As far as my tires, they dealership said they will get with the RSM after next week (he's on vacation) and will address the camber issue. They feel they should be able to get the camber adjustment kit installed and a new set of tires.... We'll see!!
#56 of 108 Re: 2011 Sonata - Severe Tire Cuping [dennis_h]
Sep 13, 2012 (8:27 am)
Hyundai Case # 4992124
Well, I got my answer from the Hyundai District Parts Service Manager (DPSM) today. He said they were going to do NOTHING! I called back to Hyundai Customer Service and spoke with Bert. He said there was nothing much more they could do because the DPSM's word is pretty much final. He said he would try to research further, but in other words, "don't hold my breath".
So, here is where we stand... There appears to be a known problem with the Hyundai Sonata alignment based on posts throughout the internet) which causes the tires to wear uneven and cup on the inside. Hyundai did not make any provision to adjust the camber in the alignment. Their answer to date is "We are not going to do anything to help you out with the problem".
Their Solution (so far to date): Go buy another set of tires for about $600.00, drive around for another 20k miles and when they start cupping and making all kinds of noise again, just go buy another set!
Stay tuned boys and girls... this is not over yet.
Sep 28, 2012 (7:28 am)
Purchased this new 2011 sonata from local dealer. The care was great till about 10k, when road noise could be heard from the rear of the care. I first thought it was a rear wheel bearing, but finally found out it was the tires. Dealer told me to rotate the tires. After rotating the tires this loud noise moved to the front. This proved that the tires were going bad at 10k. They recommended a wheel alignment which cost $149 which was not covered under warranty. I said this is BS.
The service rep told me to drive the car till the next oil change and see if the noise would stop after the alignment (to wear tires down to normal). After 6k more the noise was unbearable. THIS WAS THE FIRST TIME AFTER OWNING NUMEROUS CARS 15 TO BE EXACT, THAT I HAD TO REPLACE TIRES THIS SOON!!!! After reading these complaints, I think there is a definite problem. This is my first Hyundai and will sure be my last!!!!!
Sep 28, 2012 (9:42 am)
Well, after Hyundai refused to do anything with my Sonata, the Firestone dealer where I purchased my lifetime wheel alignment, balance, & rotation, offered me a really good deal on a new set of tires. I purchased the Bridgestone Turanza Serenity Plus tires. I then went back to the Hyundai dealership with the alignment results (had the alignment checked after new tires installed) and had them verify that everything was within specifications even though the caster on the left front is negative 5.1 degrees and there is no adjustments that can be made.
I am totally dissatisfied with Hyundai's handling of this situation. They refuse to assist me in any way. I went out of my way to purchase a Hyundai Sonata and I have to say that because they chose not to work with me, this will probably be the last Hyundai I purchase. Sounds like they are following the same path as the American car manufactures went down in the 80's and 90s.
#59 of 108 Re: 2011 Sonata - Severe Tire Cuping [dennis_h]
Sep 29, 2012 (8:28 pm)
Pleasr let me know.im in the same situation
Oct 01, 2012 (2:49 pm)
The camber bolt kit for the 2011+ Sonata is a $14 part. It is amazing to me that Hyundai would allow $14 to come between them and customer satisfaction. The other goodwill option would be to ask the customer to pay the $14, and then Hyundai covers all of the labor to install the camber kit. Most people would not blink an eye to pay the $14 if it meant the tires would last 45,000 miles instead of 30,000.
Potential suspension issues aside, Hyundai needs to choose a better OEM tire. The Kumho and Hankook tires they are currently using are garbage. My 2011 Sonata went 31,200 miles on the OEM Kumhos. A co-worker has 30,000 miles on his 2011 Sonata, and the original Kumhos are to the wear bars.
My 2003 Dodge Durango went 48,000 miles on the original Goodyears. My 2006 Chevy Impala went 24,000 miles on its original Goodyears. Another co-worker has 55,000 miles on his 2008 Ford Escape and is still on the original Michelins. My father has 45,000 miles on his 2010 Ford Escape and is still on the original Michelins.
I went with Michelin Primacy MXV4s on my Sonata. I have 2,000 miles on them now and they are a marked improvement over the original Kumhos. They work best at 35-36psi. Trying to run them at the Hyundai recommended 33psi results in less than optimal ride and handling. You wouldn't think that 2-3psi would make much of a difference, but it really does. If the Michelins only last 30,000 miles on the Sonata, the next set I buy will be cheap Nexen CP672s. No more premium tires on the Sonata if it turns out they do not last any longer than cheaper tires. I am hoping to see 45,000-50,000 miles out of the Michelins.
#61 of 108 Re: Tires [ryster]
Oct 04, 2012 (1:57 pm)
I got 63k miles out of my stock Michelin's on my 2006 Sonata. Have about 40k on the second set now.