Toyota Sienna hatch problems with struts

They should be pretty easy to do. Lift the tailgate all the way up and support it well with a pair of 2x4's cut to size. The little swivel balls attached to the tailgate and the van body are held into holes on the strut ends with little metal retaining clips.

#11 of 14 Re: Sienna 2006 Manual lift gate Struts [bondurant] by mnrep2

Apr 28, 2012 (5:33 am)

Replying to: bondurant (Apr 26, 2012 1:34 pm)

Last September, I brought my 2006 LE back to the dealer because the rear pressure cylinders were weak on my manual opening door. I had gotten a letter that I kept in the glove box from Toyota that authorized replacement of the struts as long as you had less then 100K miles. Unfortunately, I didn't keep that letter after they were replaced. I would try another dealer by phone and see if they won't go to bat for you...

#12 of 14 Replaced Rear Struts failing after recall! by stigsgal

Jun 06, 2012 (10:03 am)

My 2006 Sienna XLE with a rear power door lift struts are failing. We had the struts replaced during the original recall. They fail when the temperature goes below 67. When they fail the power door starts to shut quickly and fail, with the power motor continuing to close the door even if it bumps a person. This is a major safety issue. I took a video of the failure on my phone just in case the dealer "can't recreate the issue".

According to Toyota, the part has already been replaced under the recall so they won't replace it again. In my mind you have a failing part already recalled once. It is failing again and a major safety issue. The door continued to close on my husband who is not a small man and it took quite a bit of strength to push the door back up and off him. If it had been my son who is 9 it would have been a major injury.

I called Toyota and was given a "case number" but no corporate authorization for repair. I was told that it is up to the regional service manager if the part would be replaced. When I pressed what recourse I have as a consumer if the regional manager does not approve the repair, I was told none.

I urge anyone who is having this problem to take the time and report it to the NHSTA. I just did and it took 5minutes. According to the representative, if a recalled part fails again, it is MUCH easier to issue a re-service on the recalled part. Given the nature of the safety issue he urged me to let everyone know to call or go online and report this problem.

I simply can't believe that given the nature of the recall, the safety issues involved and the simple nature and cheap cost of the repair, Toyota is not issuing a service bulletin and simply replacing the failing replaced struts.

The only other car I have ever driven was a Honda, who stood behind a recall re-repair, no problems, no cost. Why I came back to Toyota I will never know.

Please please please report the recall struts failing to the NHSTA!

#13 of 14 Re: Toyota Sienna hatch problems with struts [bondurant] by eperez11

Oct 01, 2012 (8:18 pm)

Replying to: bondurant (Apr 26, 2012 1:32 pm)

Hi, I have the same probem with my 2005 sienna EXL Limited in Mexico and dealer quoted me around $500 for this repair. I don't want to pay this just for 2 simple struts and some screw driver work. I want to do it by myself. Could you please tell me how you foud them at pep boys? (part number or some clue) I only can do this research by Internet (case I'm from Mexico) and then will try to get them via fedex or something like that. Thanks in advance for your time and help. regards!

Replies to this message:

jess_z (Oct 05, 2012 7:27 am)

#14 of 14 Re: Toyota Sienna hatch problems with struts [eperez11] by jess_z

Oct 05, 2012 (7:27 am)

Replying to: eperez11 (Oct 01, 2012 8:18 pm)

There's a report over struts, which has something to do with Toyota Sienna recall. The models from 2004 through 2006 are included. Over the past few years, a number of car makers have recalled minivans for rear door struts that fail and can hurt drivers. Numerous have been because of struts made by one company, Stabilus, which is being investigated by the National Highway Traffic Safety Administration.

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