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2012 Terrain, should I wait or get 2011.

37 messages,  Last post on Nov 29, 2012 at 5:32 PM

You are in the GMC Terrain Forum.

What is this discussion about? GMC, SUV

Messages Page 4 of 4

#27 of 37 Re: 2012 Terrain, should I wait or get 2011. [lemonbill1] by gmcustsvcsarah

Aug 29, 2012 (5:31 am)

Replying to: lemonbill1 (Aug 28, 2012 1:45 pm)
Good morning lemonbill1,
 
We're sorry to read about the situation with your Terrain. Do you have a Service Request number (71-**********) that we could check into? Please send that, or the last 8 digits of your VIN, to us at socialmediagm.com
 
Sarah, GM Customer Service

#28 of 37 lemonbill1 by lemonbill

Aug 29, 2012 (4:54 pm)

2011 terrain service #7130070 , ( B6210209 ) socialmedia? i almost forgot it burns oil , a quart between changes, just got my terrain back today after the dealer had it for a week , now i have a head liner that is worst then it was before i took it to them but they said the liner will shrink to fit over time , i got to laugh i have no choice

#29 of 37 Re: lemonbill1 [lemonbill] by gmcustsvcsarah

Aug 30, 2012 (6:32 am)

Replying to: lemonbill (Aug 29, 2012 4:54 pm)
Good morning lemonbill,
 
When I pulled up your VIN, I saw that you do not have a Service Request open on this at this time. If you would like for us to look into the situation further, please email us the following information so we can get one set up for you: your name and Edmunds username, phone and address, current mileage, and the name of your dealership. Again, our email address is socialmediagm.com
 
Sarah, GM Customer Service

#30 of 37 Re: lemonbill1 [gmcustsvcsarah] by lemonbill

Aug 30, 2012 (4:25 pm)

Replying to: gmcustsvcsarah (Aug 30, 2012 6:32 am)
iam not able to find socialmediagm.com could you help me with this . they tell me my warranty is void for not using (dexos) brand oil but this also falls under the magnusson - moss warranty act that gmc owners should know about

#31 of 37 Re: lemonbill1 [lemonbill] by gmcustsvcsarah

Aug 31, 2012 (6:05 am)

Replying to: lemonbill (Aug 30, 2012 4:25 pm)
Good morning lemonbill,
 
If you wanted to try my email at sarah_gracegmexpert.com, I can forward it to Christina.
 
Sarah, GM Customer Service

#32 of 37 Afraid to lease a Terrain by nlh2os

Nov 21, 2012 (6:10 pm)

I am within inches of leasing a 2013 Terrain and am hesitating after reading the posts on this forum. How was the knocking noise resolved?

#33 of 37 Re: Afraid to lease a Terrain [nlh2os] by msera

Nov 21, 2012 (9:24 pm)

Replying to: nlh2os (Nov 21, 2012 6:10 pm)
Whats to worry about when its a lease. Anyhow to answer your question.
My cold start knock noise was solved with a recall and replacement of the Camshaft position sensor at 7 K mikes. It is now 13K and no reoccurrance.
ANy specifics questions about the car let me know

#34 of 37 Re: Afraid to lease a Terrain [msera] by nlh2os

Nov 22, 2012 (6:15 pm)

Replying to: msera (Nov 21, 2012 9:24 pm)
Glad to hear your problem was resolved. Thank you for answering.

#35 of 37 Re: 2012 Terrain, should I wait or get 2011. [lemonbill1] by sjyun

Nov 29, 2012 (8:15 am)

Replying to: lemonbill1 (Aug 28, 2012 1:45 pm)
Any update on your issue?
 
I just started getting this issue. I'm close to 36k miles with my 2011 slt.
 
My fiance was driving the car a few weeks ago and the car stalled and the engine light came on. I took it to a GMC and they said "it's a dirty throttle body" and charged me $200 bucks to clean it. Car had no issues again till the same issue came up AGAIN. I'm just aching to hear what the issue is now.
 
I've been searching forums everywhere and it seems like most 2011 terrains are (conveniently?) stalling at around 35k+ miles. And each separate dealership is listing different reasons as the cause....maybe GMC might need to look at the design again and do a recall BEFORE we need to go back and forth for the same issue.

#36 of 37 Re: 2012 Terrain, should I wait or get 2011. [sjyun] by gmcustsvc

Nov 29, 2012 (8:47 am)

Replying to: sjyun (Nov 29, 2012 8:15 am)
siyun,
 
We're sorry to hear that the problem has resurfaced for you. If you wanted for us to check into anything further for you, please contact us via email at socialmediagm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a brief summary of the situation) .
 
Sarah, GM Customer Service

Messages Page 4 of 4

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