Ask the Car People.SM


2012 Terrain, should I wait or get 2011.

37 messages,  Last post on Nov 29, 2012 at 5:32 PM

You are in the GMC Terrain Forum.

What is this discussion about? GMC, SUV

Messages Page 4 of 5

#26 of 37 Re: 2012 Terrain, should I wait or get 2011. [jlamb24] by lemonbill1

Aug 28, 2012 (1:45 pm)

Replying to: jlamb24 (Dec 23, 2011 11:27 am)
i have 2011 terrain , at 37000. miles the catalytic converter went out, the head liner fell down , the motor rattles like a diesel motor, the front end sounds like its going to fall apart, dealer says that the motor in those types of cars are suppose to make that rattle , but now after working on it for six weeks they dont know how to fix it so the tell me the gmc rep. said not to do any more work on it because i didnt use there brand of semi centhic oil that is RECOMMENDED in the manual , i will never buy a gm product again , they dont stand behind the crap that they sell , once it is sold the need to put on the new cars AS IS NO WARRANTY

#27 of 37 Re: 2012 Terrain, should I wait or get 2011. [lemonbill1] by gmcustsvcsarah

Aug 29, 2012 (5:31 am)

Replying to: lemonbill1 (Aug 28, 2012 1:45 pm)
Good morning lemonbill1,
 
We're sorry to read about the situation with your Terrain. Do you have a Service Request number (71-**********) that we could check into? Please send that, or the last 8 digits of your VIN, to us at socialmediagm.com
 
Sarah, GM Customer Service

#28 of 37 lemonbill1 by lemonbill

Aug 29, 2012 (4:54 pm)

2011 terrain service #7130070 , ( B6210209 ) socialmedia? i almost forgot it burns oil , a quart between changes, just got my terrain back today after the dealer had it for a week , now i have a head liner that is worst then it was before i took it to them but they said the liner will shrink to fit over time , i got to laugh i have no choice

#29 of 37 Re: lemonbill1 [lemonbill] by gmcustsvcsarah

Aug 30, 2012 (6:32 am)

Replying to: lemonbill (Aug 29, 2012 4:54 pm)
Good morning lemonbill,
 
When I pulled up your VIN, I saw that you do not have a Service Request open on this at this time. If you would like for us to look into the situation further, please email us the following information so we can get one set up for you: your name and Edmunds username, phone and address, current mileage, and the name of your dealership. Again, our email address is socialmediagm.com
 
Sarah, GM Customer Service

#30 of 37 Re: lemonbill1 [gmcustsvcsarah] by lemonbill

Aug 30, 2012 (4:25 pm)

Replying to: gmcustsvcsarah (Aug 30, 2012 6:32 am)
iam not able to find socialmediagm.com could you help me with this . they tell me my warranty is void for not using (dexos) brand oil but this also falls under the magnusson - moss warranty act that gmc owners should know about

#31 of 37 Re: lemonbill1 [lemonbill] by gmcustsvcsarah

Aug 31, 2012 (6:05 am)

Replying to: lemonbill (Aug 30, 2012 4:25 pm)
Good morning lemonbill,
 
If you wanted to try my email at sarah_gracegmexpert.com, I can forward it to Christina.
 
Sarah, GM Customer Service

#32 of 37 Afraid to lease a Terrain by nlh2os

Nov 21, 2012 (6:10 pm)

I am within inches of leasing a 2013 Terrain and am hesitating after reading the posts on this forum. How was the knocking noise resolved?

#33 of 37 Re: Afraid to lease a Terrain [nlh2os] by msera

Nov 21, 2012 (9:24 pm)

Replying to: nlh2os (Nov 21, 2012 6:10 pm)
Whats to worry about when its a lease. Anyhow to answer your question.
My cold start knock noise was solved with a recall and replacement of the Camshaft position sensor at 7 K mikes. It is now 13K and no reoccurrance.
ANy specifics questions about the car let me know

#34 of 37 Re: Afraid to lease a Terrain [msera] by nlh2os

Nov 22, 2012 (6:15 pm)

Replying to: msera (Nov 21, 2012 9:24 pm)
Glad to hear your problem was resolved. Thank you for answering.

#35 of 37 Re: 2012 Terrain, should I wait or get 2011. [lemonbill1] by sjyun

Nov 29, 2012 (8:15 am)

Replying to: lemonbill1 (Aug 28, 2012 1:45 pm)
Any update on your issue?
 
I just started getting this issue. I'm close to 36k miles with my 2011 slt.
 
My fiance was driving the car a few weeks ago and the car stalled and the engine light came on. I took it to a GMC and they said "it's a dirty throttle body" and charged me $200 bucks to clean it. Car had no issues again till the same issue came up AGAIN. I'm just aching to hear what the issue is now.
 
I've been searching forums everywhere and it seems like most 2011 terrains are (conveniently?) stalling at around 35k+ miles. And each separate dealership is listing different reasons as the cause....maybe GMC might need to look at the design again and do a recall BEFORE we need to go back and forth for the same issue.

Messages Page 4 of 5

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement