Last post on Nov 29, 2012 at 4:32 PM
You are in the GMC Terrain
What is this discussion about?
#18 of 37 Re: Transmission snafu [infobookworm]
Jan 16, 2012 (11:32 am)
Thank you for your patience as we work to diagnose the concern you have with your vehicle. Your dealership may be calling our Technical Assistance Center, and so are making full use of the resources available to them. We would be happy to follow up with your dealership for you to learn what's going on. Please send us an email with more information, including your name/Edmunds user name, the last 8 digits of your VIN, and the name of your dealership.
GM Customer Service
#19 of 37 gmc terrain 2011-engine rattle-mpg
Mar 06, 2012 (2:00 pm)
I have 2011 gmc terrain awd 4cyl. I have complained about engine rattle at start-up and hway mpg (20mpg) to gm customer service so much, they finally told me don't bother them about it any more. also 10 times to 2 diff. dealers with no resolution My advise-stay away from this vehicle.
#20 of 37 Re: gmc terrain 2011-engine rattle-mpg [rickieboy]
Mar 07, 2012 (6:36 am)
I see that you have already worked with us - what is your case number? I would like to check into it to make sure that everything was handled appropriately.
GM Customer Service
#21 of 37 Re: gmc terrain 2011-engine rattle-mpg [rickieboy]
Mar 21, 2012 (10:04 am)
I have a similar problem. Were they ever able to fix it? Thanks
#22 of 37 gmc terrain sle-2
Apr 21, 2012 (6:06 pm)
we are thinking about buying a 2011 gmc terrain sle-2 ...it has 34,114 miles...2.4l 4 cyl., automatic 6 speed and is red. they want 23,992.00 for this suv, is this a good mechanically sound vehicle and is the price a good one? please help
#23 of 37 Re: 2012 Terrain, should I wait or get 2011. [gmcustsvcsarah]
Jul 01, 2012 (8:49 am)
I have the same problem with my 11 SLT 6 cyl terrain. There is a knocking in the engine compartment by the driver cabin. Dealer said they think something is wrong with the a/c compressor and GM is aware but doesnt have a fix for it. It is loud and annoying. Sounds like a helicopter.
#24 of 37 Re: 2012 Terrain, should I wait or get 2011. [waxhappy]
Jul 12, 2012 (9:10 am)
I'm sorry to hear that you're experiencing this knocking noise with your Terrain. If you had wanted for us to open a case (even just to document this concern), please send us an email at socialmediagm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#25 of 37 Re: 2012 Terrain, should I wait or get 2011. [gmcustsvcsarah]
Aug 10, 2012 (11:11 pm)
I've owned and traded a 2012 Terrain. I've read the forums across the interwebz...GMC plants are out there placing wonderful things on forums about how great this vehicle is,, and we have the GMC "customer service reps" out there responding to consumer complaints, as above. If I could simply say these things below and convince one person or family to not buy a Terrain I would simply say this: I never reported my problems to GM - therefore, when I traded, there were no reports on the vehicle's actual performance or problems we experienced, and therefore, received a higher than usual trade-in allowance.
I bought a 2012 SLE 2 Terrain w/ V4 engine: it knocked from the rear (probably the fuel pump), it sputtered in gear when sitting still "P" or idling in "D" drive, it lunged forward while idling; it has tremendous blind spots (even w/ back up camera, w/ zero distance indicators, no beeps, sirens or horns & zero way of distinguishing distance-to-object in camera) caused me to hit a mailbox - cost me $189 to replace the driver's side brake light assembly in lift gate) + $30 for actual labor to replace - the passenger's side windshield is so warped, that it causes any other vehicle next to you, on your right side, in other lane,, to actually "look" like they are coming in to you to "hit" you!!!! It will frighten you.
There are so many forums and sites that chat it up about the Terrains...yes they look great, have red stiched interiors, look great in and out, however; their drive train, computer programming, piss-poor components, lack of visibility, and never, never does it get the sticker's MPG - never! I've gotten at BEST 23.8 MPG, w/ or w/o the "ECO" on or off - this vehicle is over priced - will never reach EPA MPG estimates - has diagnostic issues - $*&$ it, I've gotten rid of mine and I'm very happy that I got $21,500.00 for a trade on a Terrain that I bought new - in Nov 2011 for $24,575.00 - thank God they gave us a good trade...I was happy to give the Chevy Dealership the difference!! and GET THIS --> within one day, someone wanted to buy our truck! LOL Good riddance, Terrain...
#26 of 37 Re: 2012 Terrain, should I wait or get 2011. [jlamb24]
Aug 28, 2012 (12:45 pm)
i have 2011 terrain , at 37000. miles the catalytic converter went out, the head liner fell down , the motor rattles like a diesel motor, the front end sounds like its going to fall apart, dealer says that the motor in those types of cars are suppose to make that rattle , but now after working on it for six weeks they dont know how to fix it so the tell me the gmc rep. said not to do any more work on it because i didnt use there brand of semi centhic oil that is RECOMMENDED in the manual , i will never buy a gm product again , they dont stand behind the crap that they sell , once it is sold the need to put on the new cars AS IS NO WARRANTY
#27 of 37 Re: 2012 Terrain, should I wait or get 2011. [lemonbill1]
Aug 29, 2012 (4:31 am)
Good morning lemonbill1,
We're sorry to read about the situation with your Terrain. Do you have a Service Request number (71-**********) that we could check into? Please send that, or the last 8 digits of your VIN, to us at socialmediagm.com
Sarah, GM Customer Service