Last post on Nov 29, 2012 at 4:32 PM
You are in the GMC Terrain
What is this discussion about?
#14 of 37 Re: 2012 Terrain, should I wait or get 2011. [msera]
Dec 23, 2011 (10:27 am)
Chose the '12 over the '11 about a month ago. I really wanted the backup camera for safety. Terrain has the same loud "tapping noise" that so many have complained about - it DID NOT do it on the test drive, or at pick up. It became noticable at about 1000 miles. In addition, my V6 AWD is getting only between 18 and 19 MPG!!!! My Avalanche 8-cyl was getting 16 when traded! While I like the vehicle, the MPG has been a complete disappointment, and the tapping noise only adds to the buyers remorse. Going to dealer for service soon, and I anticipate the same song and dance that others have got regarding these big problems with the vehicle.
#15 of 37 Re: 2012 Terrain, should I wait or get 2011. [jlamb24]
Dec 23, 2011 (11:45 am)
Don't think I've heard anything about a tapping noise with the 6, unless its the normal high pressure fuel pump noise.
#16 of 37 Re: 2012 Terrain, should I wait or get 2011. [jlamb24]
Dec 23, 2011 (11:55 am)
When are you going in for service on your new Terrain? We would like to know how it goes; if we can do anything to assist, please send us an email with a bit more information, including the last 8 digits of your VIN.
Thanks, and have a great holiday weekend,
GM Customer Service
Jan 14, 2012 (1:29 pm)
I have a 2010 Terrain and LOVE my car. Except a couple of months ago the engine started knocking, check engine light came on and on the way to the dealership the car completely died. It restarted and I dropped it off. First I was told computer cards needed to be replaced, but later in the day was told it only needed an oil change and tire rotation. The car has not driven the same since. I dropped it Wednesday night for an oil change and transmission check, as my son and husband agree the car does not drive properly. Sometimes it hesitates, sometimes it seems sluggish and drops (flares?) into gear. Nothing consistent, just not right. Once again service can't replicate the problem, but tell me they have experienced this on a number of 2010's and have no solution. What kind of answer is that? I am told they will call GM on Monday to see if they can get approval for a fix, and identify a fix (they don't know if it is a software issue or a valve etc., etc.). Seriously? I wanted to support a US company that seemed to have a quality product, but at this rate, I will trade in before the warranty expires and I am stuck with a lemon. Sad, because I love everything else about this car. Has anyone else experienced this problem???
I live in the NE, and with mixed terrain (highway, back roads, hills, lots of hills) driving, get 24.5 mph consistently. The first few months I was able to get 24.9 mph, but have not been able to get there again...
#18 of 37 Re: Transmission snafu [infobookworm]
Jan 16, 2012 (11:32 am)
Thank you for your patience as we work to diagnose the concern you have with your vehicle. Your dealership may be calling our Technical Assistance Center, and so are making full use of the resources available to them. We would be happy to follow up with your dealership for you to learn what's going on. Please send us an email with more information, including your name/Edmunds user name, the last 8 digits of your VIN, and the name of your dealership.
GM Customer Service
#19 of 37 gmc terrain 2011-engine rattle-mpg
Mar 06, 2012 (2:00 pm)
I have 2011 gmc terrain awd 4cyl. I have complained about engine rattle at start-up and hway mpg (20mpg) to gm customer service so much, they finally told me don't bother them about it any more. also 10 times to 2 diff. dealers with no resolution My advise-stay away from this vehicle.
#20 of 37 Re: gmc terrain 2011-engine rattle-mpg [rickieboy]
Mar 07, 2012 (6:36 am)
I see that you have already worked with us - what is your case number? I would like to check into it to make sure that everything was handled appropriately.
GM Customer Service
#21 of 37 Re: gmc terrain 2011-engine rattle-mpg [rickieboy]
Mar 21, 2012 (10:04 am)
I have a similar problem. Were they ever able to fix it? Thanks
#22 of 37 gmc terrain sle-2
Apr 21, 2012 (6:06 pm)
we are thinking about buying a 2011 gmc terrain sle-2 ...it has 34,114 miles...2.4l 4 cyl., automatic 6 speed and is red. they want 23,992.00 for this suv, is this a good mechanically sound vehicle and is the price a good one? please help
#23 of 37 Re: 2012 Terrain, should I wait or get 2011. [gmcustsvcsarah]
Jul 01, 2012 (8:49 am)
I have the same problem with my 11 SLT 6 cyl terrain. There is a knocking in the engine compartment by the driver cabin. Dealer said they think something is wrong with the a/c compressor and GM is aware but doesnt have a fix for it. It is loud and annoying. Sounds like a helicopter.