Ask the Car People.SM


Stay Away From Wayne Mazda!

34 messages,  Last post on Aug 15, 2011 at 2:56 PM

You are in the Mazda Miata Forum.

What is this discussion about? Mazda MX-5 Miata, Mazda, Car Buying, Convertible

Messages Page 4 of 4

#25 of 34 Re: Axe to grind? [carguy622] by isellhondas

Aug 14, 2011 (7:16 pm)

Replying to: carguy622 (Aug 14, 2011 6:37 pm)
Before slamming them on this forum, did you ask to speak to the General Manager?
 
Have you looked at other reviews on this store and, if so, did you look at them before going in?
 
I'm not defending them. There are a lot of sleasy stores out there and I had to live with that stigma. I got lucky and I picked a great store.
 
You seem legit and it seems they deserved what you did.

#26 of 34 Re: Axe to grind? [isellhondas] by carguy622

Aug 14, 2011 (7:39 pm)

Replying to: isellhondas (Aug 14, 2011 7:16 pm)
The gentleman who came over to me and told me it was a mistake introduced himself as the Manager.
 
A friend of mine went to that exact dealership in 2009 to buy a new Miata or Mazda3. She said that they did not budge on the price and warned me that they were sleazy before I went there. I told her, "They are the only ones with a used one in the blue I like, plus I have the quote in writing, what can go wrong?". She said don't count your chickens before they have hatched, and I guess she was right. Live and learn!
 
I wish I had the salesman's name, because I want to write to the dealer and let them know what a great salesman he was. I've recently dropped two such letters in the mail to Infiniti and Mini since those salesmen were great too. I remembered selling electronics in Sears, and though it was rare, it was awesome when someone would let my manager know I was a great salesman, so I figure I would do the same for them!

#27 of 34 Re: Axe to grind? [carguy622] by isellhondas

Aug 14, 2011 (9:22 pm)

Replying to: carguy622 (Aug 14, 2011 7:39 pm)
In a former life, I was a Division Manager for the largest Sears store on the West Coast. I was the youngest DM in the store.
 
Letters didn't come very often but they were very much appreciated.
 
If the only reason your friend thought the store was sleazy was because they wouldn't budge on the price, that's not reallya fair assesment.
 
At the time, those models may have been in short supply (like a lot of cars are right now) and it may have made no sense to discount them.
 
But, there may have been other reasons too.
 
Writing a letter to the owner or GM outlining what happened while giving praise to your salesperson would be a great thing for you to do!

#28 of 34 Re: Axe to grind? [isellhondas] by ateixeira

Aug 15, 2011 (10:02 am)

Replying to: isellhondas (Aug 14, 2011 1:02 pm)
it's so easy to get on a public forum and blast a business when the business usually can't respond
 
While that's true, the trolls are usually first-time posters who publish their rant and then disappear. That's not the case here.

#29 of 34 Re: Axe to grind? [ateixeira] by isellhondas

Aug 15, 2011 (10:16 am)

Replying to: ateixeira (Aug 15, 2011 10:02 am)
Yes, I know and the follow up posts made me realize it's for real.

#30 of 34 Re: Axe to grind? [carguy622] by terceltom

Aug 15, 2011 (11:44 am)

Replying to: carguy622 (Aug 14, 2011 12:28 pm)
"The best was that Wayne Mazda e-mailed me to see if everything went well. I said no, I got lied to on the agreed price, but don't worry about it, I bought a new Miata from Palisades Mazda"
 
Good for you!

#31 of 34 Re: Axe to grind? [isellhondas] by terceltom

Aug 15, 2011 (11:46 am)

Replying to: isellhondas (Aug 14, 2011 5:59 pm)
"Our store made an occassional mistake and we would simply take the loss when we did.
  
We once put the wrong sale tag on a new Civic and, naturally a customer jumped all over it. It represented almost a 2000.00 loss but we ate it"
 
As any reputable business would!

#32 of 34 Re: Axe to grind? [terceltom] by isellhondas

Aug 15, 2011 (12:53 pm)

Replying to: terceltom (Aug 15, 2011 11:46 am)
" As any reputable business would"
 
Exactly.
 
Now, a funny story I've told before.
 
A few years ago, we had a Red Tag sale and most of our new car inventory had red tags hanging form the rear view mirrors.
 
Tagging the lot was a huge job for the Lot Attendants and they followed a list.
 
Well, we made a HUGE mistake! We tagged an Odyssey at a price that would have lost us over 2500.00! Simply a matter of putting the wrong tag in the wrong car.
 
A large family landed on this car.
 
Knowing a mistake had been made, the salesperson brought the tag to our Sales Manager. It was like, OMG!!!
 
But...believe it or not, these people actually offered LESS!!
 
So, I went out and explained to them what had happened. I told them we were willing to take this huge loss.
 
Didn't matter! They still offered less.
 
So, I told them..." I will honor this price NOW...if you leave, I will change the tag and put on the correct price.
 
This resulted in a huddle where they discussed this in their native tongue.
 
" No!..We will pay you XXXX"
 
Me..." we really hope you do leave because I am not kidding,,,I will change the tag as soon as you leave our lot"
 
And so, they left.
 
Two hours later, they screamed into our showroom...." We take the car!"
 
" OK, great! It's still a great deal at the revised price!"
 
I know what they did. They spent those tow hours frantically driving to the neighboring Honda stores trying to get a better deal than our mismarked tag"
 
They left slowly shaking their heads.
 
We dodged a huge bullet that day!

#33 of 34 Re: Axe to grind? [isellhondas] by ateixeira

Aug 15, 2011 (1:55 pm)

Replying to: isellhondas (Aug 15, 2011 12:53 pm)
Had they done their homework, they would have known it was mis-priced.
 
Not an educated consumer...

#34 of 34 Re: Axe to grind? [ateixeira] by isellhondas

Aug 15, 2011 (2:56 pm)

Replying to: ateixeira (Aug 15, 2011 1:55 pm)
They simply outsmarted themselves.
 
What a happy day that was for me!

Messages Page 4 of 4

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement