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Equus Problems

12 messages,  Last post on Sep 10, 2012 at 10:06 AM

You are in the Hyundai Equus Forum.

What is this discussion about? Hyundai Equus, Navigation System

Messages Page 2 of 2

#3 of 12 I am glad all of you wrote this... by cutecaroletx

Aug 25, 2011 (9:46 am)

I have been considering an Equus after several test drives of other cars. I loved the ride of this car BETTER than the XJL Jag I bought a couple of months ago. However, I was concerned about the rarity of this car and its repair parts. NOW I know that I should buy a car that has been tested...thanks EVER so much for all of your help!

#4 of 12 glove compartment key storage by glosaul

Nov 06, 2011 (12:41 pm)

I have a 2011 ultimate equus which has a key storage to plug your key into in the glove compartment. The key was left into the storage for 1 week while I was away....result..dead battery.....the headlights will not go off automaticaly as long as key is plugged into the storage. I like keeping my key plugged in all the time so that I don't have to search for the key on my desk.....is this the way it is suppose to be?

#5 of 12 Re: glove compartment key storage [glosaul] by francesh

Nov 07, 2011 (11:07 am)

Replying to: glosaul (Nov 06, 2011 12:41 pm)
glosaul, It's probably not a good idea to leave your key in your car when you get out of it anywhere, anytime--making it available for anyone at all to drive the car away--nevermind running down the battery, as you've learned. Maybe you could find a small storage container or a certain place on your desk that you always put your key in, eliminating the search.
 In any case, I also had a dead battery from leaving the overhead light on for a week, MY fault--but thank goodness for Hyundai's excellent Customer Service. Within 30 minutes of my call to them, a locksmith arrived with his own machine and had my car charged and out of the garage in no time, at no expense to me.
 
I must say that once the initial problem involving the Information Center was solved (the bill to Hyundai was $8,800!), my car has been a joy. Hyundai's Customer Service is the best of any car company I've ever dealt with, including Mercedes (especially when they were with Chrysler) and Lexus.
francesh

#6 of 12 Equus trunk iisue by pgchagn2000

Mar 30, 2012 (1:08 pm)

I have a 2011 equus ultimate. My trunk opens up randomly by itself and Hyudai does not want to resolve the issue. I have videos and they donot want to believe video. I do not think they are ready for luxury market if thy do not know how to treat customer.

#7 of 12 Re: Equus Problems [ennesco2011] by equus2

Aug 12, 2012 (10:36 am)

Replying to: ennesco2011 (Jul 22, 2011 4:08 pm)
Hi, I noticed your comments because I am looking at a 2011 Signature leftover. Did they resolve your problem and if you still own the car, what do you think of it today? Your thoughts are very much appreciated. Thank you in advance.

#8 of 12 Re: Same Song, Second Verse [francesh] by equus2

Aug 12, 2012 (10:42 am)

Replying to: francesh (Jul 31, 2011 1:32 pm)
Hi, I am currently interesed in this car........did they resolve your issue, if you still own the car.......what do you think of it today. Many thanks for your thoughts in advance.

#9 of 12 Re: Same Song, Second Verse [equus2] by francesh

Aug 12, 2012 (2:17 pm)

Replying to: equus2 (Aug 12, 2012 10:42 am)
Please see the bottom of message 5, on page 1. I still have the car, and still feel the same way.
 
On recent road trips, we not only enjoyed the comfort of this car, we were pleased to see 25.5 mpg on the dashboard display--really! At least once a month some total stranger in a parking lot, checking out my car, will remark that they haven't seen one and admire the way it looks--fun! I expect to keep it a long time.

#10 of 12 Terrible Equus service by ladriver2

Aug 20, 2012 (5:47 pm)

Just got my Equus 8/17/12 (3 days ago). Traffic part of navigation was not working out the door. Called Sirius customer service, who told me they could not fix it, and that in 7-10 business days, someone would call me to address the issue! Next, I called the Equus service line. Was told by the first agent, Kristin, this was not Hyundai's problem, nothing they could do! I spoke to supervisor Mike, who told me basically the same thing. It's Monday, and I have not heard back from Hyundai or Sirius. I called Hyundai again, supervisor Maryanne said the same thing-not Hyundai's problem. Actually Maryanne spent more time making excuses for Sirius than anything. She told me I should wait to hear back from Sirius. When I pressed her on whether she thought Sirius' response to me of 7-10 business days to get a call back was reasonable, she told me she could not say, as she was not an expert in that product!
  
Terrible customer service. I expect Hyundai to stand behind their product, especially the Equus. Instead every person I spoke with has immediately passed the buck to Sirius and refused to help. I would expect them to replace the unit or lean heavily on Sirius to fix this timely. No such luck and no one at Hyundai seems to care.

#12 of 12 Excellent reliability and performance by wrelessb

Sep 10, 2012 (10:06 am)

I'm surprised to see the complaints on the Equus. I have had my 2012 since November of last year. So far, I've had no issues with the vehicle.
 
Navigation works fine, including the Traffic feature. I will say that I did have a fight with Sirius over them adding the Traffic feature. This also happened on a previous car, so I believe it has nothing to do with Hyundai.
 
They have come to pick up my Equus three times now (oil changes and tire rotations) and have provided me a Genesis each time. Very helpful service each time.
 
I love the car overall. If I had to choose something to improve, it would be the iPod/iPhone interface. It takes forever to find a song if it isn't in a playlist.

Messages Page 2 of 2

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