Last post on Sep 14, 2013 at 2:57 PM
You are in the Hyundai Equus
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Hyundai Equus, Navigation System
#5 of 14 Re: glove compartment key storage [glosaul]
Nov 07, 2011 (10:07 am)
glosaul, It's probably not a good idea to leave your key in your car when you get out of it anywhere, anytime--making it available for anyone at all to drive the car away--nevermind running down the battery, as you've learned. Maybe you could find a small storage container or a certain place on your desk that you always put your key in, eliminating the search.
In any case, I also had a dead battery from leaving the overhead light on for a week, MY fault--but thank goodness for Hyundai's excellent Customer Service. Within 30 minutes of my call to them, a locksmith arrived with his own machine and had my car charged and out of the garage in no time, at no expense to me.
I must say that once the initial problem involving the Information Center was solved (the bill to Hyundai was $8,800!), my car has been a joy. Hyundai's Customer Service is the best of any car company I've ever dealt with, including Mercedes (especially when they were with Chrysler) and Lexus.
#6 of 14 Equus trunk iisue
Mar 30, 2012 (12:08 pm)
I have a 2011 equus ultimate. My trunk opens up randomly by itself and Hyudai does not want to resolve the issue. I have videos and they donot want to believe video. I do not think they are ready for luxury market if thy do not know how to treat customer.
#7 of 14 Re: Equus Problems [ennesco2011]
Aug 12, 2012 (9:36 am)
Hi, I noticed your comments because I am looking at a 2011 Signature leftover. Did they resolve your problem and if you still own the car, what do you think of it today? Your thoughts are very much appreciated. Thank you in advance.
#8 of 14 Re: Same Song, Second Verse [francesh]
Aug 12, 2012 (9:42 am)
Hi, I am currently interesed in this car........did they resolve your issue, if you still own the car.......what do you think of it today. Many thanks for your thoughts in advance.
#9 of 14 Re: Same Song, Second Verse [equus2]
Aug 12, 2012 (1:17 pm)
Please see the bottom of message 5, on page 1. I still have the car, and still feel the same way.
On recent road trips, we not only enjoyed the comfort of this car, we were pleased to see 25.5 mpg on the dashboard display--really! At least once a month some total stranger in a parking lot, checking out my car, will remark that they haven't seen one and admire the way it looks--fun! I expect to keep it a long time.
#10 of 14 Terrible Equus service
Aug 20, 2012 (4:47 pm)
Just got my Equus 8/17/12 (3 days ago). Traffic part of navigation was not working out the door. Called Sirius customer service, who told me they could not fix it, and that in 7-10 business days, someone would call me to address the issue! Next, I called the Equus service line. Was told by the first agent, Kristin, this was not Hyundai's problem, nothing they could do! I spoke to supervisor Mike, who told me basically the same thing. It's Monday, and I have not heard back from Hyundai or Sirius. I called Hyundai again, supervisor Maryanne said the same thing-not Hyundai's problem. Actually Maryanne spent more time making excuses for Sirius than anything. She told me I should wait to hear back from Sirius. When I pressed her on whether she thought Sirius' response to me of 7-10 business days to get a call back was reasonable, she told me she could not say, as she was not an expert in that product!
Terrible customer service. I expect Hyundai to stand behind their product, especially the Equus. Instead every person I spoke with has immediately passed the buck to Sirius and refused to help. I would expect them to replace the unit or lean heavily on Sirius to fix this timely. No such luck and no one at Hyundai seems to care.
#12 of 14 Excellent reliability and performance
Sep 10, 2012 (9:06 am)
I'm surprised to see the complaints on the Equus. I have had my 2012 since November of last year. So far, I've had no issues with the vehicle.
Navigation works fine, including the Traffic feature. I will say that I did have a fight with Sirius over them adding the Traffic feature. This also happened on a previous car, so I believe it has nothing to do with Hyundai.
They have come to pick up my Equus three times now (oil changes and tire rotations) and have provided me a Genesis each time. Very helpful service each time.
I love the car overall. If I had to choose something to improve, it would be the iPod/iPhone interface. It takes forever to find a song if it isn't in a playlist.
#13 of 14 EQUUS customer support terrible. DO NOT BUY AN EQUUS
Sep 08, 2013 (8:56 pm)
DO NOT BUY AN EQUUS: HYUNDAI SUPPORT IS SHAMEFUL AND MISERABLE
My 2011 Equus Signature has a few problems. Local dealer attempts to fix did not work, probably related to lack of experience with Equus. Called the much ballyhooed customer service line, several times. No help. Told they will "research" the issue and get back to me with fix. Nope. Nothing. Nada. When I called back, I got the "take it to the dealer" speech. Obviously, Hyundai is not interested in providing any customer service. They only want to SAY they provide customer service. Come on John Krafcik -- step up to the plate. Be a man. Answer the questions, fix the problems. I would not buy another Equus. The company does not stand behind their product. You have been warned.
Surge/dieseling at cold start (already hit garage door)
Glovebox scuffing terribly - bad vinyl
Drift to right - alignment ok
Front seat problem
Squeeky R door
#14 of 14 Re: Terrible Equus service [ladriver2]
Sep 14, 2013 (2:57 pm)
I have the same problem on a 2014 Equus from day 1. Called Hyundai customer service, they had no Idea how the Nav should work. I thought this was an XM problem, but It was not. The traffic menu Is 'grayed out' and can not be accessed. Then It worked for about 30 mins. and I was able to get to get to the traffic menu and It's sub menu. I brought It back to the dealer, they had no Idea (a $63000 car and they have no Idea) So the service manager called Hyundai and Lexicon and they decided to send a new head unit, It should arrive by the 27th of Sept. The traffic menu Is not the same as "NAVTRAFFIC' from XM.. I'll keep everyone updated on this.